酒店客房服务指南.pdf

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1、欢欢 迎迎 辞辞WelcomeWelcome尊敬的阁下：欢送您下榻*酒店，本酒店全体员工将竭尽全力，热诚为阁下效劳。*酒店，是一家集客房、会议室、餐厅、茶坊、停车场等各种功能于一体的精品四星标准配置的商务型酒店。“*是我们的宗旨。我们希望通过这本酒店指南，能够帮助您了解和使用本酒店的各项设施及效劳，使您在此生活舒适、愉快并留下美好的回忆。总经理Dear His Excellency：Welcome to stay in*Hotel,the hotel staff willmake every effort,enthusiasm for your service.*Hotel is is a s

2、et of rooms,meeting rooms,restaurant,teahouse,parkingand otherfunctionsin oneof the boutique four-star standard business hotel.Hospitality,enjoy the Royal is our purpose.We hopethat through the hotel guide that can help you tounderstandandusethehotelfacilitiesandservices,makeyour life in this comfor

3、table and pleasant memories.General Manager页脚下载后可删除，如有侵权请告知删除！前厅效劳前厅效劳Service the Antechamber问询处及接待处问询处及接待处*设在大厅总效劳台，负责问询、订房、办理入住/离店手续，处理本酒店住客一切帐务。Reception*Desk in the lobby，responsible for inquiries,booking,check-in and check-out,the hotel guests all accounts.退房时间退房时间为中午 12：00，如延迟至下午 6：00 前退房那么加收半

4、日房租，下午 6：00 后退房那么按全日计算12:0012:00 to noon,such as delayed to 6:00 6:00 pm Check-out theextrahalf a day beforethe rent,after6:006:00 pm Check-outtime the whole day at the calculation行李处行李处*如需搬运或存放行李，请与总台联系内线*Luggage Department*页脚下载后可删除，如有侵权请告知删除！For transportationor storageof baggage,pleasecontactthe

5、General Desk(ext*)客房设备效劳客房设备效劳Rooms Equipment and ServiceRooms Equipment and Service空气调节空气调节Air-conditioningAir-conditioning本酒店设有中央空调系统，各客房均设有调节器，显示温度，安装在墙壁上。冷暖风速分低、中、高三种速度，可随意调节室内温度The hotelhas centralair-conditioningsystem,all roomsareequippedwithregulatorsto showtemperature,mountedon the wall.Wel

6、l-beingof the wind speedat low,middle,three high-speed,free to adjust the room temperature电力电力PowerPower所使用电力 220 伏，50 赫兹。假设您使用的电器插头与插座不符，请与房务中心联系内线*Power 220 volts,50 Hz.If you are using the electricalplug and socket do not match,please contact the HousingService Center(Ext*页脚下载后可删除，如有侵权请告知删除！客房照明系

7、统客房照明系统Room lightingRoom lighting阁下房间配有节电控制器，请将房卡插入控制器。当阁下离开房间时，请取出房卡，电视机回自动关闭。在阁下的床头柜上面还配有一个电器开关控制板，你只要触摸电器的开关键，便能控制房间的电器开关。Yourroomis equippedwithpower-savingcontroller,please insert the controller card room.When youleftthe room,removethe cardroom,TV back to theautomatic shut down.At your bedside

8、cupboardabove the control panel also has an electricalswitch,you need to do is open the key to touchelectricalappliances,willbe ableto controltheelectrical switch room.客房电视客房电视Room TVRoom TV阁下房间的电视可以收看全国的有线电视节目。You can watch TV room cable programs across thecountry.饮用开水饮用开水Drinking waterDrinking wat

9、er阁下房内已备有电热水壶Your room has been equipped with electric kettle效劳中心效劳中心Service CenterService Center设在六楼，24 小时为您提供客房效劳页脚下载后可删除，如有侵权请告知删除！In the sixthfloor,a 2424-hourroom serviceto provideyouwith叫醒效劳叫醒效劳Wake-up callsWake-up calls请拨“88888与总机联系Please dial 88888 a88888 and the switchboard Contact请勿打搅请勿打搅D

10、o Not DisturbDo Not Disturb当阁下不愿被人打搅时，可将床头柜上控制板“请勿打搅的标志灯开启，并通知总机不需转接到客房When you do not want to be disturbed,they can be cabinetbedsidecontrolpanel,donotdisturbsignlightsturnedon,and inform the switchboard to the room withoutswitching phone会议效劳会议效劳Conference servicesConference services*本酒店设有会议室，位于*楼。

11、如需要在酒店举办会议，请与总台联系The hotelhas a conferenceroom,locatedin the*floor.Pleasecontactthetotaldeskifyouneedtoholda meetingin the hotel.客房房卡客房房卡Hotel room cardHotel room card阁下在外出时请将客房房卡保存好，如发现房卡丧失，请到总台办理手续，交付赔偿金，更换房卡When they go out in your hotel room card to preserveyour页脚下载后可删除，如有侵权请告知删除！good,if card is

12、 lost room,go to Taiwan,the totalprocessing,deliveryof compensation,the replacementofthe Housing Card失物招领失物招领 LostLostand foundand found失物招领请联系总台。酒店会将客人遗失物品保存2 个月，易变质品，只保存1 天。逾期仍无人招领的物品，酒店将按照有关规定进展妥善处理。Pleasecontactthe lost and found the totaldesk.The hotel will retain the guest lost items for 2mont

13、hs,perishablegoods,and only reservedfor 1days.If still no one found items,the hotel willbeproperly handled inaccordance with therelevant provisions.访客访客VisitorsVisitors如没有住客相陪，外来访客须经被访者同意后，在楼层效劳台办理好来访登记手续前方能进房，所有访客须在 23：00 前离开。If noguest accompanying,foreign visitors to be subjectto the consent of t

14、he respondents in the floor for goodserviceafterthevisitinordertoregisterintotheroom,all visitors need to leave before 23:0023:00宠物宠物petspets根据政府规定，宠物不得进入酒店。Accordingto governmentregulations,pets are notallowed to enter the hotel.页脚下载后可删除，如有侵权请告知删除！紧急及火警预示紧急及火警预示Indicate an emergency and fireIndicat

15、e an emergency and fire本酒店装有先进的自动烟感消防设备，阁下门后贴有消防疏散图，阁下入房时最好先熟悉一下自己的房间位置及平安路线，以备万一，发生火警时迅速撤离The hotel equipped with advanced fire-fightingequipment of automatic Smoke,you have the doorfireevacuationplanposted,intotheroomwhenyoufirst familiarize yourself with the best room oftheirlocationand the secur

16、ityline,in case,therapid evacuation of the event of a fire早餐早餐BreakfastBreakfast阁下入住本酒店十一楼咖啡厅为您提供早餐，早餐时间：0707：00-0900-09：0000You stay in the eleventh floor of the hotel coffee shopto provideyou with breakfast,breakfasttime:07:00-09:07:00-09:0000休闲娱乐休闲娱乐RecreationRecreation在*楼可以为阁下提供各项休闲设施，有棋牌室、茶坊等效劳

17、工程，咨询“*、“*On the eleventhfloorin the roomcan provideyou withtheleisurefacilities,a ChessRoom，Teahouse servicecalls,*8*8页脚下载后可删除，如有侵权请告知删除！指南指南Phone GuidePhone Guide总机：*总台：*收银：*8效劳中心：*房间到房间直接拨*Switchboard:8888888888Total stations:55555 66666 55555 66666Cashier:55555 66666 55555 66666Service Center:44

18、44444444Room to Room direct dial*住客须知住客须知Guest InformationGuest Information1、住宿必须登记，登记时请主动出示证明人身份证的护照、回乡证、居民身份证2、请勿使用自带加热器，炊具及熨烫工具3、请勿携带以下物品入店：A、猫、狗等小动物页脚下载后可删除，如有侵权请告知删除！B、刺激性、怪气味物品C、大量私人物品D、易燃、易爆及挥发性物品E、其它对住店客人平安有影响的物品4、严禁嫖娼、卖淫、吸毒、贩毒、走私、聚众赌博、流氓斗殴等犯罪活动5、如客人由于疏忽，将酒店物品损失或丧失，应按要求进展赔偿，附赔偿价目表6、未经酒店允许，酒店

19、设施除食、宿、饮外不能转作其它用途7、请勿在酒店公共厅堂分发、张贴广告8、请勿将私人用品放在酒店公共厅堂9、酒店免费提供贵重物品保险效劳，具体情况可在总效劳台问询处了解，对于非存放物品的丧失，酒店恕不负责10、离开房间时请将房门锁好11、客人酒店消费后签帐单时，请向收款人员出示房间钥匙和住宿卡12、客房在 23：00 之后请勿招待来访者13、如客人付款期超过规定日期或实际消费金额超出押金，酒店可要求客人付款14、如要换住客时间或更换房间，请通知前台效劳员15、请勿在房间里或家具上随意涂抹或安装其它设备16、请勿随意移动客房内家具，假设需要请与楼层效劳台联系17、对严重反酒店规定，经劝阻不听者，

20、酒店有权取消其住房资格18、入店信息已与当地公安部门联网1,accommodationmustberegistered,registration,pleasetake the initiative to produce a passport to proveidentity cards,Home Visit identity cards页脚下载后可删除，如有侵权请告知删除！2,Do not use self-heaters,cooking and ironingtools3,3,入店not to bring the following items:A,cats,dogs and other s

21、mall animalsB,irritating,strange smell goodsC,a large number of personal itemsD,flammable,explosive and volatile itemsE,other guests on the safety implications of the items4,4,no sex,prostitution,drug abuse,drugassault and other criminal activities rogue5,5,as the guestsas a resultof negligence,the

22、hotellostor missing items should be requested compensation(withcompensation price list)6,6,without a hotel to allow,in addition to hotelfacilities,food,lodging,anddrink cannotbetransferred outside for other purposes7,7,a public hall in the hotel do not distribute,displayads8,8,not on private supplie

23、s hotel public halls9,9,the hotel provided free of charge valuablesinsuranceservices,the specificcircumstancesinthegeneralunderstandingof helpdeskinformationdesk,for the loss of storage,hotels will not beresponsible for10,10,please leave the room when the door lock11,11,hotelgueststo sign the bill a

24、fterthe consumerwhenreceivable staff toproduce aroom key card and页脚下载后可删除，如有侵权请告知删除！accommodation12,12,room after23:0023:00,please do not entertain visitors13,13,such as the provisions of the guests more than thedate of payment or the amount of actual consumption inexcess of the deposit,the hotel gu

25、ests can request forpayment14,14,such as changingthe time or the replacementof guestroom,please notify the front desk attendant15,15,not in the room or furniture can smear or otherequipment installed16,16,Do not move the room with furniture,if necessarycontact with the floor Desk17,17,for seriousanti-hotel,and afterthe listeneris notto discouragethe hotelthe rightto canceltheirhousingeligibility1818 Chech-in message has been networking with thelocal public security departments【本文档内容可以自由复制内容或自由编辑修改内容期待你的好评和关注，我们将会做得更好】页脚下载后可删除，如有侵权请告知删除！