基础服务英语-英语.ppt

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1、机场基础英语培训目录目录基础服务英语教学基础服务英语教学复习与总结复习与总结123英语交流与互动英语交流与互动基础服务英语基础服务英语问候与告别问候与告别(114句)问候与告别1.Hello!(Goodmorning!Goodafternoon!Goodevening!)Good evening与与Good night的区别的区别补充知识2.WelcometoChina!Welcome to的用法的用法重点句型A:Welcome to Beijing/my hometown/China.B:Thank you.Dialog:China与与china的区别的区别 补充知识 BCIA的全称的全称B

2、eijing Capital International Airport补充知识3.WelcometoBeijingCapitalInternationalAirport!Capital 首都首都，省会，省会 International 国际的国际的 重点词语6.Lovelyday,isntit?lovely 可爱的，（天气）好的可爱的，（天气）好的重点词组 isnt it?反意疑问句，表示强调反意疑问句，表示强调重点句型7.Longtimenosee.地道美语地道美语 VS 中国式英语？中国式英语？补充知识4.Goodbye!/Seeyoulater!Goodbye与与See you lat

3、er的区别的区别重点语法8.NicemeetingyouNice meeting you与与Nice to meet you的区别的区别重点语法9.Takecare.A:Take care.B:Thank you,you too.Dialog:5.Haveaniceday!Have a例子：例子：Have a great day!Have a great vacation!重点句型12.Haveanicetrip!trip 旅途旅途重点词语10.Wishyouagood/nicejourney.Wish you例子：例子：Wish you a happy birthday!Wish you a

4、 merry Christmas!重点句型11.WishyouahappystayinChina.stay 居住，停留居住，停留重点词组13.WelcometoChinaagain.again 再次，又再次，又重点词组14.Imeagertogetyoursuggestion.be eager to 热切希望，渴望热切希望，渴望.重点句型 suggestion与与advice 建议建议 重点词组 Welcome to Have aWish you isnt it?反意疑问句，表示强调反意疑问句，表示强调重点句型 BCIA的全称的全称Beijing Capital International A

5、irport补充知识 trip 旅途旅途 stay 居住，停留居住，停留 again 再次，再次，又又重点词语复习与总结提供服务提供服务（1520句）句）提供服务15.WhatcanIdoforyou?/MayIhelpyou?17.Whatdoyouneed?A:What can I do for you?/May I help you?B:Yes,I want to buy some perfume.Dialog:16.Letmecarryyourluggage.let me do sth 让我来让我来.重点句型 carry 搬运搬运 luggage 行李行李重点词组18.Letmesho

6、wyou./Illtakeyouthere.19.Followme,please.A:Wheres the bathroom/bank?B:Let me show you/Ill take you there/follow me,please.Dialog:21.Isthereanythingwrong?something/anything/nothingSomething 用于肯定句用于肯定句Anything 用于否定句和疑问句用于否定句和疑问句Nothing 用于肯定句表示否定意思用于肯定句表示否定意思重点词组20.Letmegiveyouahand!（代替课本中的letmedoyouaf

7、avor)give sb a hand 帮助某人帮助某人重点句型22.Youcangettheairportleafletthere.leaflet：手册，传单手册，传单重点词语23.MayIhaveyournameandflightnumber?Iwillaskforyou.May I have 我可以问我可以问吗？吗？重点句型 for sb 替某人替某人，帮某人，帮某人重点词组A:May I have your flight number?/Can you tell me your flight number?B:Yes,it is CA3193.Dialog:24.Justasecond

8、.Iwillbringitinforyou.Just a second 请稍等请稍等重点句型let me do sth 让我来让我来.give sb a hand 帮助某人帮助某人 May I have我可以问我可以问吗？吗？重点句型 carry 搬运搬运 luggage 行李行李 something/anything/nothing重点词组复习与总结感谢与应答感谢与应答(2533句)感谢Thanks.25.Thankyou.26.Thankyouverymuch.Thanks 感谢的最基本用语感谢的最基本用语重点词组应答30.Youarewelcome.welcome 欢迎欢迎 pleasu

9、re 愉快愉快,快乐快乐 mention 提及提及,说起说起重点词汇Its my pleasure.乐意为您效劳乐意为您效劳Dont mention it.举手之劳，何足挂齿举手之劳，何足挂齿补充知识A:Thank you very much!B:You are welcome!A:Thank you.B:Its my pleasure!A:Thanks.B:Dont mention it.Dialog:感谢28.Thanksforyourcooperation.cooperation 合作合作重点词组Thanks for的用法：的用法：Thanks for your dinner！(晚餐晚餐

10、)Thanks for your help！(帮助帮助)重点句型应答31.Nosweat!Idbehappytohelp.sweat 汗，流汗汗，流汗重点词组Id be happy to do 很高兴能做某事很高兴能做某事重点句型A:Thank you for your help!B:No sweat!Id be happy to help.Dialog:应答32.Withpleasure./Sure,please.pleasure 快乐，荣幸快乐，荣幸 Sure当然当然重点词组A:Can you help me?B:With pleasure.Dialog:With pleasure 与与

11、Its my pleasure 的区别？的区别？重点句型A:Thank you.B:Its my pleasure.29.Hereyouare.Thanks.Here you are 给你给你重点句型33.Thanks.Heresyourticketandchange.Haveaniceflightandtakecare.Here is 这是这是 Have a nice flight 旅途愉快旅途愉快 take care保重保重重点句型 ticket 机票机票 change 找回的零钱找回的零钱重点词组27.Youreverykind./Thatsverykindofyou.kind 亲切的亲

12、切的重点词汇A:You are very kind.B:Its my pleasure.A:Thats very kind of you.B:You are welcome.Dialog:重点掌握重点掌握感谢与应答的几种说法感谢与应答的几种说法:Thanks/Thank you/Thank you very much!Youre very kind./Thats very kind of you.Thanks for 回答：回答：Youre welcome./Its my pleasure!Dont mention it./No sweat!Id be happy to help.知识点回顾复

13、习与总结道歉与应答道歉与应答(3443句句)道歉与应答34.Sorry./Imsorry.Sorry 对不起对不起重点词汇41.Imsorry,itsnotonsale.on sale 打折打折重点词汇for sale 出售出售补充知识36.Imsorry，Idontreallyunderstand.really 真地真地 understand 懂，理解懂，理解重点词汇38.Sorry,Idontknow.Wouldyoupleaseaskthestaffmemberoverthere?staff 员工员工member 会员会员重点词汇 Would you please 您能您能吗？吗？重点句

14、型39.Sorry,Imnotsure.ButIllshowyoutotheinformationdesk.information desk 问询台问询台重点词组 Ill show you 我带你去，我指给你我带你去，我指给你重点句型37.Sorrytotroubleyou.trouble（使）麻烦、打扰（使）麻烦、打扰重点词汇43.Nevermind./Itdoesntmatter.Never 从不从不Mind 注意注意,留意留意Matter 要紧要紧重点词汇A:Im sorry.B:It doesnt matter./Never mind.Dialog:42.Pleaseacceptour

15、apologies.accept 接受接受 apologies道歉，歉意道歉，歉意重点词汇40.ImafraidwedonthaveaBusinessCenter.Business Center 商务中心商务中心重点词汇 Im afraid 恐怕，抱歉恐怕，抱歉重点句型35.Excuseme.A:Excuse me.B:Yes.A:Would you please tell me where is the information desk?A:Sure.Let me show you.Dialog:Would you please 您能您能吗？吗？Ill show you 我带你去，我指给你我

16、带你去，我指给你重点句型 information desk 问询台问询台 trouble（使）麻烦、打扰（使）麻烦、打扰apologies道歉，歉意道歉，歉意Business Center 商务中心商务中心重点词组复习与总结 重点掌握重点掌握几种道歉的用法及回答几种道歉的用法及回答道歉：道歉：Sorry!/Im sorry!Im afraidExcuse me.回答：回答：Never mind./It doesnt matter.知识点回顾复习与总结请求请求（4458句）句）请求44.Pleasewaitaminute/second/moment.56.Pleasewaitamoment;In

17、eedtohaveawordwithmysupervisor.supervisor 主管主管重点词汇have a word with 与与商谈商谈 have words with 与与吵架吵架重点句型57.Pleasewaitaminute.Iwillcheckitforyou.check 检查检查重点词汇47.Pleasecooperatewithus.cooperate合作合作 重点词汇53.Pleasefilloutthisform.Fill 填写填写Form 表格表格重点词汇54.Pleasetakeyourdocuments.Document 证件，公文，文件证件，公文，文件重点词汇

18、55.Pleasegotothewaitingloungeandhavearest.waiting lounge 候机厅候机厅重点词组58.Pleasesignhere.sign 签名签名重点词汇46.Thisway,please.Way 道路道路重点词汇45.Afteryou.After 在在之后之后重点词汇48.Nosmoking.Smoke 烟，吸烟烟，吸烟重点词汇50.Youarenotallowedtosmokehere.Allow 允许允许重点词汇You are not allowed to do sth.不允许你做某事。不允许你做某事。重点句型51.Itsoutofservice

19、.Trythenextone.out of service 坏了，不工作了坏了，不工作了重点词汇49.Moveback(forward)alittle,please.back 向后向后forward 向前向前重点词汇52.Imsorry,butyoucantbringthecartinhere.Youllhavetocarryyourluggage.Cart 行李小推车行李小推车have to 不得不，必须不得不，必须Luggage 行李行李重点词汇 check 检查检查 cooperate合作合作 Fill 填写填写 Form 表格表格 waiting lounge 候机厅候机厅 Cart

20、行李小推车行李小推车 have to 不得不，必须不得不，必须重点词汇复习与总结You are not allowed to do sth.重点句型 重点掌握重点掌握关于请求的基本用句关于请求的基本用句 最基本的一个词最基本的一个词please知识点回顾复习与总结指引和建议指引和建议（5974页）页）59.Therearecardphonesinthehall.“There be”结构用来表示某处有某物结构用来表示某处有某物There is /There are 重点句型指引和建议hall 大厅大厅 Departure Hall 出发大厅出发大厅 Check-in Hall 值机大厅值机大厅

21、Arrival Hall 到达大厅到达大厅重点词组 问讯柜台问讯柜台 information desk 商务中心商务中心 business center 候机厅候机厅 waiting lounge 手推车手推车 cart/trolly词组回顾练习练习候机厅内有磁卡电话。Therearephonecardphonesinthewaitinglounge.大厅内有商务中心。TheresaBusinessCenterinthehall.值机大厅内有问讯柜台。Thereareinformationdesksinthecheck-inhall.到达大厅内有手推车。Therearetrolleysinth

22、earrivinghall.69.TheresacoffeebarAttheotherendofthehall.71.Theresahotelbookingofficeonthefirstfloor.onthefirstfloor在一层onthesecondfloor在二层onthethirdfloor在三层onthefourthfloor在四层fifthsixthseventheighthninthtwelfththirteenthfourteenthhundredththousandth序数词和基数词序数词和基数词语法重点onsub-levelone在地下一层onsub-leveltwo在

23、地下二层onsub-levelthree在地下三层onsub-levelfour在地下四层fivesixseveneightninetwelvethirteenfourteenhundredthousandS：WhatcanIdoforyou,sir?P：Yes,wheresthecardphone?S：Therearecardphonesonthesecondfloorinthehall.Dialog:S：CanIhelpyou,miss?P：Yes,I cant find the coffee bar,Im verythirsty!S：Theresacoffeebarattheothere

24、ndofthehall.Dialog:62.Youwillfinditateitherendofthehall.66.Bathroomsareonthebothendsofthehall.61.Pleaseinquireattheinformationdesk.inquire 询问询问ask（the information you need）询问询问question（the information you need）询问询问重点词汇P：CouldyoutellmewhereIcanfindthebathroomplease?Icantwait.S：Onthebothendsofthehall.

25、P：Thatsverykindofyou.S：Nosweat！Haveagoodtrip!Dialog:P：Couldyoutellmewhereistheclosestbank?S：Sorry，Imnotsure.Pleaseinquireattheinformationdesk.Dialog:64.Gostraightandturnleft.go straight/go along this way 直着向前走直着向前走turn left 向左转向左转turn right 向右转向右转turn back 向后转向后转go downstairs 下楼下楼 go upstairs 上楼上楼 t

26、urning 转弯处转弯处重点词汇练习直走然后第一个转弯向右转。Gostraightalongthiswayandturnrightatthefirstturning.直走然后上楼。Gostraightalongthiswayandgoupstairs.直走然后下楼。Gostraightalongthiswayandgodownstairs.向右转然后在十字路口向左转Turnrightandturnleftatthecrossroads.（atthecrossroads）65.Sure.Theelevatorisoverthere.67.Justoverthere,besidetheyello

27、w-coloredsign.elevator 5eliveitE5eliveitE 电梯电梯 escalator 5eskEleitE5eskEleitE 电动扶梯电动扶梯 lift 电梯电梯 elevator与与escalator的区别的区别重点词汇 over there 在那边在那边重点词汇练习：问询处在那边。Theinformationdeskisoverthere.洗手间在那边。Therestroomisoverthere.自动扶梯在那边。Theescalatorisoverthere.手推车在那边。Thetrolleysareoverthere.68.Godownstairsandi

28、twillbeontherightofthebookstore.70.Thewashroomisjustaheadandtotheright.表示方位的介词用法：表示方位的介词用法：in 表示方位，含义是表示方位，含义是“在在之内之内”on 表示方位，含义是表示方位，含义是“在在端端/边边”to 表示方位，含义是表示方位，含义是“在在面面”重点语法P：Excuseme,sir?S：Yes?P：WherestheKFC?Myfriendiswaitingformethere.S：Therearetwointhisbuilding,oneisjustaheadandontheright;theot

29、herisontherightofthebookstoreonthesecondfloor,goupstairsandyouwillfindit.P：Thankyouverymuch.S：Itsmypleasure.Dialog:72.Youneedtogoupstairsandacrosstotheothersideofthebuilding.60.Idsuggestyoutakeataxi.take a bus 坐公车坐公车take a shuttle bus 坐机场巴士坐机场巴士重点词汇73.Idsuggestthisone.练习我建议你去问讯台咨询一下。Idsuggestthatyou

30、askattheinformationdesk.我建议你到候机厅休息一下。Idsuggestthatyoutakearestinthewaitinglounge.我建议你去取一个手推车。Idsuggestthatyoutakeatrolley.74.Ithinkyouhadbettercheck-innow.you had better 您最好您最好可以与可以与Id suggest互换互换重点语法复习与总结hall 大厅大厅 Departure Hall 出发大厅出发大厅 Check-in Hall 值机大厅值机大厅 Arrival Hall 到达大厅到达大厅 go straight/go a

31、long this way 直着向前走直着向前走take a bus 坐公车坐公车take a shuttle bus 坐机场巴士坐机场巴士重点词组复习与总结“There be”结构用来表示某处有某物结构用来表示某处有某物There is /There are 重点句型序数词和基数词序数词和基数词 you had better 您最好您最好 in 表示方位，含义是表示方位，含义是“在在之内之内”on 表示方位，含义是表示方位，含义是“在在端端/边边”to 表示方位，含义是表示方位，含义是“在在面面”语法重点询问询问（7586句）句）75.Whatsthis?76.Whatisyourname?

32、May I have your name?能告诉我您的名字吗？能告诉我您的名字吗？Can I ask your name?我能冒昧询问您的名字吗？我能冒昧询问您的名字吗？补充知识询问7.Whereareyoufrom?Where do you come from?您从哪儿来？您从哪儿来？补充知识78.Howoldareyou?Im tirty-one.我我31了。了。Im tirty-one years old.我我31岁了。岁了。补充知识79.Excuseme,whosebagisit?Its mine./Its my bag.Its his./Its his bag.Its hers./I

33、ts her bag.Its my sisters./Its my sisters bag.回答时可使用名词性物主代词或形容词回答时可使用名词性物主代词或形容词性物主代词加名词性物主代词加名词补充知识Excuseme,whosebagsarethey?Theyre mine./Theyre my bags.Theyre his./Theyre his bags.Theyre hers./Theyre her bags.Theyre my parents./Theyre my parents bags.补充知识80.Ibegyoupardon?/Pardon?pardon 原谅、宽恕原谅、宽恕P

34、ardon me for disturbing you.对不起打扰你了。对不起打扰你了。重点词汇81.Excuseme.Isthisyourbag?Yes,its mine.No,its his.补充知识S：Excuseme.Isthisyourbag?P：Yes,Itsmine.Anyproblem?S：Canyouopenit?Ineedtocheck.P：OK.S：Whatsthis,Madam?P：Itsacomputer.S：Checkisdone.Thankyou.Dialog:S：Pleasetakeyourbagandfollowme.P：Anyproblem?S：Whatsy

35、ourname?P：Andy.S：Whereareyoufrom?P：Japan.S：Ibegyoupardon?Givemeyourticket.P：.IcomefromIraq.S：Howoldareyou?P：Imtwentyyearsold.Dialog:82.Howareyoufeeling?Im feeling well.我没事。我没事。Im fine.我没事。我没事。Im Ok,thanks.我没事，谢谢。我没事，谢谢。补充知识Idsuggestyougotothemedicalcenter.I feel an aching feeling in my stomach.我有点儿胃

36、疼。我有点儿胃疼。Im not feeling well,I have a headache.我不舒服，我头疼。我不舒服，我头疼。My stomach is a little uneasy.我的胃有点儿不舒服。我的胃有点儿不舒服。补充知识83.MayIaskyouaquestion?Sure.没问题。没问题。Certainly.当然。当然。补充知识84.Doyoulikethisone?Yes,I do.我喜欢。我喜欢。No,I dont.我不喜欢。我不喜欢。补充知识85.Isthisyourbaggage?Yes,it is.对，这是我的。对，这是我的。No,it isnt.这不是我的。这不

37、是我的。补充知识baggage 行李行李luggage 美美 行李行李重点词汇Left Luggage 行李寄存行李寄存Baggage Check 托运行李检查托运行李检查Baggage Claim 行李提取行李提取补充知识86.Forwhen?For what time?什么时间的？什么时间的？补充知识S：Hello,whatcanIdoforyou?P：IwanttobuyatickettoGuangzhou.S：Forwhen?P：9:00AM.S：Hereyouare.Haveaniceflight!P：Thanks.Dialog:复习与总结名词性物主代词和形容词性物主代词名词性物主代

38、词和形容词性物主代词Left Luggage 行李寄存行李寄存Baggage Check 托运行李检查托运行李检查Baggage Claim 行李提取行李提取补充知识 pardon 原谅、宽恕原谅、宽恕重点词汇回答提问回答提问（8796句）句）87.Imnotsure.88.Letmeasksomeoneelse.回答提问P：Couldyoutellmewhereisthehotelbookingoffice?S：Sorry,Imnotsure.Letmeasksomeoneelse.Dialog:89.Itssixthirty.91.Iunderstand/see.时间表达方法时间表达方法一

39、般来说，用英语表达时间有以下几种方法：一.整点表达法：如果时间是整点，应说：点钟oclock(oclock可以省略)。如：Itsseven(oclock)a.m.now.现在是上午七点。Itstwooclockp.m.午后两点。二.几点几分有两种表达法：1.顺读法：按钟点数分钟数的顺序，这种方法居多，也较简单。如：6：18sixeighteen7：30seventhirty2.逆读法：按分钟数pastto钟点数的顺序表达。1.分钟数不超过30(包含30)时，用分钟数past钟点数表达。如：6：05fivepastsix8：10tenpasteight10：20twentypastten2.分钟

40、数超过30时，用分钟数to钟点数表达。其中分钟数为60减去原分钟数，钟点数为下一个钟点数，表示差几分几点。如：9：50tentoten2：58twotothree6：54sixtoseven时间表达方法时间表达方法一般来说，用英语表达时间有以下几种方法：一.整点表达法：如果时间是整点，应说：点钟oclock(oclock可以省略)。如：Itsseven(oclock)a.m.now.现在是上午七点。Itstwooclockp.m.午后两点。二.几点几分有两种表达法：1.顺读法：按钟点数分钟数的顺序，这种方法居多，也较简单。如：6：18sixeighteen7：30seventhirty2.逆读

41、法：按分钟数pastto钟点数的顺序表达。1.分钟数不超过30(包含30)时，用分钟数past钟点数表达。如：6：05fivepastsix8：10tenpasteight10：20twentypastten2.分钟数超过30时，用分钟数to钟点数表达。其中分钟数为60减去原分钟数，钟点数为下一个钟点数，表示差几分几点。如：9：50tentoten2：58twotothree6：54sixtoseven时间表达方法：时间表达方法：整点表达法：整点表达法：seven oclock a.m.“几点几分几点几分”表达法：表达法：1.6:18-six eighteen2.2:58-two to thr

42、ee重点语法P：Couldyoutellmewhatsthetimenow?S：Letmesee.Itssixthirty.P：Isee.ThanksS：Yourewelcome.Dialog:90.Illtrymybest.92.ThatsthebestIcando.try ones best to do sth.尽某人最大努力去做某事尽某人最大努力去做某事重点句型P：Excuseme,Icantfindmybaggage.S：Dontworry.Letmeasksomeoneelse.Waitamoment,please.Illtrymybest.P：Howaboutmybaggage?S

43、：Sorry,Icantfindit.ThatsthebestIcando.P：Thankyouallthesame.Dialog:93.Theplanesbeendelayedfor10minutes.这里这里s 省略的是省略的是has。has been delayed 是现在完成时是现在完成时He has cleaned the room.The room has been cleaned.重点语法94.Certainly,sir.IsthereanythingelseIcandoforyou?“is there”是是there is的反问形式的反问形式There is a smoking

44、 room at the end of the hall.Is there any smoking room at the end of the hall?重点句型练习候机厅内有磁卡电话么？Isthereanyphonecardphonesinthewaitinglounge?大厅内有商务中心么？Isthereanybusinesscenterinthehall?值机大厅内有问讯柜台么？Isthereanyinformationdeskinthecheck-inhall?到达大厅内有手推车么？Isthereanytrolleyinthearrivinghall?95.Ok,Illcleanit

45、rightnow.96.Everyway/passageisOK.right now 立刻，马上立刻，马上重点词组P：Imsorry,Ibrokemycuphere.S：Nevermind.Illcleanitrightnow.P：Thanks.Bytheway,wherecanIcheck-in?S：EverypassageisOK.Dialog:复习与总结时间表达方法时间表达方法重点语法 try ones best to do sth.尽某人最大努力去做某事尽某人最大努力去做某事 “is there”是是there is的反问形式的反问形式重点句型提醒与警示提醒与警示（97100句）句）提

46、醒与警示97.BeCareful.Be careful for 小心小心Be adj.要要Be n.成为成为重点句型98.Watchyourstep.Watch/mind.注意注意/小心小心.重点句型99.Watchoutforpickpockets.合成的单词记忆：合成的单词记忆：Internet 互联网互联网 passport 护照护照 flight ticket 机票机票 补充知识watch out for sth.小心小心重点词组100.Takecareofyourbelongings.Take care of 注意、关心、照顾注意、关心、照顾重点句型n朗读qBecareful.qWa

47、tchyourstep.qWatchoutforpickpockets.qTakecareofyourbelongings.A:Excuse me,wheres the toilet?B:The washroom is just ahead and to the right.A:And whats the time?B:Its six thirty.Dialog:Be careful for 小心小心Be adj.要要Be n.成为成为Watch/mind.注意注意/小心小心.Take care of 注意、关心、照顾注意、关心、照顾重点句型复习与总结合成的单词记忆：合成的单词记忆：Internet 互联网互联网 passport 护照护照 flight ticket 机票机票 补充知识本课结束谢谢大家！