基础服务英语-英语-PPT.ppt

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1、机场基础英语培训1目录目录1232基础服务英语基础服务英语3问候与告别问候与告别(114句)6问候与告别1.Hello!(Goodmorning!Goodafternoon!Goodevening!)Good evening与与Good night的区别的区别补充知识72.WelcometoChina!Welcome to的用法的用法重点句型8u大家应该也有点累了，稍作休息uu大家有疑问的，可以询问和交流大家有疑问的，可以询问和交流大家有疑问的，可以询问和交流大家有疑问的，可以询问和交流9A:Welcome to Beijing/my hometown/China.B:Thank you.Di

2、alog:China与与china的区别的区别 补充知识10 BCIA的全称的全称Beijing Capital International Airport补充知识113.WelcometoBeijingCapitalInternationalAirport!Capital 首都首都，省会，省会 International 国际的国际的 重点词语126.Lovelyday,isntit?lovely 可爱的，（天气）好的可爱的，（天气）好的重点词组 isnt it?反意疑问句，表示强调反意疑问句，表示强调重点句型137.Longtimenosee.地道美语地道美语 VS 中国式英语？中国式英语

3、？补充知识144.Goodbye!/Seeyoulater!Goodbye与与See you later的区别的区别重点语法158.NicemeetingyouNice meeting you与与Nice to meet you的区别的区别重点语法169.Takecare.A:Take care.B:Thank you,you too.Dialog:175.Haveaniceday!Have a例子：例子：Have a great day!Have a great vacation!重点句型1812.Haveanicetrip!trip 旅途旅途重点词语1910.Wishyouagood/ni

4、cejourney.Wish you例子：例子：Wish you a happy birthday!Wish you a merry Christmas!重点句型2011.WishyouahappystayinChina.stay 居住，停留居住，停留重点词组2113.WelcometoChinaagain.again 再次，又再次，又重点词组2214.Imeagertogetyoursuggestion.be eager to 热切希望，渴望热切希望，渴望.重点句型 suggestion与与advice 建议建议 重点词组23 Welcome to Have aWish you isnt i

5、t?反意疑问句，表示强调反意疑问句，表示强调重点句型 BCIA的全称的全称Beijing Capital International Airport补充知识 trip 旅途旅途 stay 居住，停留居住，停留 again 再次，又再次，又重点词语复习与总结24提供服务提供服务（1520句）句）25提供服务15.WhatcanIdoforyou?/MayIhelpyou?17.Whatdoyouneed?A:What can I do for you?/May I help you?B:Yes,I want to buy some perfume.Dialog:2616.Letmecarryyo

6、urluggage.let me do sth 让我来让我来.重点句型 carry 搬运搬运 luggage 行李行李重点词组2718.Letmeshowyou./Illtakeyouthere.19.Followme,please.A:Wheres the bathroom/bank?B:Let me show you/Ill take you there/follow me,please.Dialog:2821.Isthereanythingwrong?something/anything/nothingSomething 用于肯定句用于肯定句Anything 用于否定句和疑问句用于否定句

7、和疑问句Nothing 用于肯定句表示否定意思用于肯定句表示否定意思重点词组2920.Letmegiveyouahand!（代替课本中的letmedoyouafavor)give sb a hand 帮助某人帮助某人重点句型3022.Youcangettheairportleafletthere.leaflet：手册，传单手册，传单重点词语3123.MayIhaveyournameandflightnumber?Iwillaskforyou.May I have 我可以问我可以问吗？吗？重点句型 for sb 替某人替某人，帮某人，帮某人重点词组32A:May I have your flig

8、ht number?/Can you tell me your flight number?B:Yes,it is CA3193.Dialog:3324.Justasecond.Iwillbringitinforyou.Just a second 请稍等请稍等重点句型34let me do sth 让我来让我来.give sb a hand 帮助某人帮助某人 May I have我可以问我可以问吗？吗？重点句型 carry 搬运搬运 luggage 行李行李 something/anything/nothing重点词组复习与总结35感谢与应答感谢与应答(2533句)36感谢Thanks.25.

9、Thankyou.26.Thankyouverymuch.Thanks 感谢的最基本用语感谢的最基本用语重点词组37应答30.Youarewelcome.welcome 欢迎欢迎 pleasure 愉快愉快,快乐快乐 mention 提及提及,说起说起重点词汇Its my pleasure.乐意为您效劳乐意为您效劳Dont mention it.举手之劳，何足挂齿举手之劳，何足挂齿补充知识38A:Thank you very much!B:You are welcome!A:Thank you.B:Its my pleasure!A:Thanks.B:Dont mention it.Dialo

10、g:39感谢28.Thanksforyourcooperation.cooperation 合作合作重点词组Thanks for的用法：的用法：Thanks for your dinner！(晚餐晚餐)Thanks for your help！(帮助帮助)重点句型40应答31.Nosweat!Idbehappytohelp.sweat 汗，流汗汗，流汗重点词组Id be happy to do 很高兴能做某事很高兴能做某事重点句型41A:Thank you for your help!B:No sweat!Id be happy to help.Dialog:42应答32.Withpleasu

11、re./Sure,please.pleasure 快乐，荣幸快乐，荣幸 Sure当然当然重点词组43A:Can you help me?B:With pleasure.Dialog:With pleasure 与与 Its my pleasure 的区别？的区别？重点句型A:Thank you.B:Its my pleasure.4429.Hereyouare.Thanks.Here you are 给你给你重点句型4533.Thanks.Heresyourticketandchange.Haveaniceflightandtakecare.Here is 这是这是 Have a nice f

12、light 旅途愉快旅途愉快 take care保重保重重点句型 ticket 机票机票 change 找回的零钱找回的零钱重点词组4627.Youreverykind./Thatsverykindofyou.kind 亲切的亲切的重点词汇47A:You are very kind.B:Its my pleasure.A:Thats very kind of you.B:You are welcome.Dialog:48重点掌握重点掌握感谢与应答的几种说法感谢与应答的几种说法:Thanks/Thank you/Thank you very much!Youre very kind./Thats

13、 very kind of you.Thanks for 回答：回答：Youre welcome./Its my pleasure!Dont mention it./No sweat!Id be happy to help.知识点回顾复习与总结49道歉与应答道歉与应答(3443句句)50道歉与应答34.Sorry./Imsorry.Sorry 对不起对不起重点词汇5141.Imsorry,itsnotonsale.on sale 打折打折重点词汇for sale 出售出售补充知识5236.Imsorry，Idontreallyunderstand.really 真地真地 understand

14、懂，理解懂，理解重点词汇5338.Sorry,Idontknow.Wouldyoupleaseaskthestaffmemberoverthere?staff 员工员工member 会员会员重点词汇 Would you please 您能您能吗？吗？重点句型5439.Sorry,Imnotsure.ButIllshowyoutotheinformationdesk.information desk 问询台问询台重点词组 Ill show you 我带你去，我指给你我带你去，我指给你重点句型5537.Sorrytotroubleyou.trouble（使）麻烦、打扰（使）麻烦、打扰重点词汇564

15、3.Nevermind./Itdoesntmatter.Never 从不从不Mind 注意注意,留意留意Matter 要紧要紧重点词汇57A:Im sorry.B:It doesnt matter./Never mind.Dialog:5842.Pleaseacceptourapologies.accept 接受接受 apologies道歉，歉意道歉，歉意重点词汇5940.ImafraidwedonthaveaBusinessCenter.Business Center 商务中心商务中心重点词汇 Im afraid 恐怕，抱歉恐怕，抱歉重点句型6035.Excuseme.61A:Excuse

16、me.B:Yes.A:Would you please tell me where is the information desk?A:Sure.Let me show you.Dialog:62 Would you please 您能您能吗？吗？Ill show you 我带你去，我指给你我带你去，我指给你重点句型 information desk 问询台问询台 trouble（使）麻烦、打扰（使）麻烦、打扰apologies道歉，歉意道歉，歉意Business Center 商务中心商务中心重点词组复习与总结63 重点掌握重点掌握几种道歉的用法及回答几种道歉的用法及回答道歉：道歉：Sorr

17、y!/Im sorry!Im afraidExcuse me.回答：回答：Never mind./It doesnt matter.知识点回顾复习与总结64请求请求（4458句）句）65请求44.Pleasewaitaminute/second/moment.6656.Pleasewaitamoment;Ineedtohaveawordwithmysupervisor.supervisor 主管主管重点词汇have a word with 与与商谈商谈 have words with 与与吵架吵架重点句型6757.Pleasewaitaminute.Iwillcheckitforyou.che

18、ck 检查检查重点词汇6847.Pleasecooperatewithus.cooperate合作合作 重点词汇6953.Pleasefilloutthisform.Fill 填写填写Form 表格表格重点词汇7054.Pleasetakeyourdocuments.Document 证件，公文，文件证件，公文，文件重点词汇7155.Pleasegotothewaitingloungeandhavearest.waiting lounge 候机厅候机厅重点词组7258.Pleasesignhere.sign 签名签名重点词汇7346.Thisway,please.Way 道路道路重点词汇744

19、5.Afteryou.After 在在之后之后重点词汇7548.Nosmoking.Smoke 烟，吸烟烟，吸烟重点词汇7650.Youarenotallowedtosmokehere.Allow 允许允许重点词汇You are not allowed to do sth.不允许你做某事。不允许你做某事。重点句型7751.Itsoutofservice.Trythenextone.out of service 坏了，不工作了坏了，不工作了重点词汇7849.Moveback(forward)alittle,please.back 向后向后forward 向前向前重点词汇7952.Imsorry,

20、butyoucantbringthecartinhere.Youllhavetocarryyourluggage.Cart 行李小推车行李小推车have to 不得不，必须不得不，必须Luggage 行李行李重点词汇80 check 检查检查 cooperate合作合作 Fill 填写填写 Form 表格表格 waiting lounge 候机厅候机厅 Cart 行李小推车行李小推车 have to 不得不，必须不得不，必须重点词汇复习与总结You are not allowed to do sth.重点句型81 重点掌握重点掌握关于请求的基本用句关于请求的基本用句 最基本的一个词最基本的一个

21、词please知识点回顾复习与总结82指引和建议指引和建议（5974页）页）8359.Therearecardphonesinthehall.“There be”结构用来表示某处有某物结构用来表示某处有某物There is /There are 重点句型指引和建议84hall 大厅大厅 Departure Hall 出发大厅出发大厅 Check-in Hall 值机大厅值机大厅 Arrival Hall 到达大厅到达大厅重点词组 问讯柜台问讯柜台 information desk 商务中心商务中心 business center 候机厅候机厅 waiting lounge 手推车手推车 car

22、t/trolly词组回顾85练习练习候机厅内有磁卡电话。Therearephonecardphonesinthewaitinglounge.大厅内有商务中心。TheresaBusinessCenterinthehall.值机大厅内有问讯柜台。Thereareinformationdesksinthecheck-inhall.到达大厅内有手推车。Therearetrolleysinthearrivinghall.8669.TheresacoffeebarAttheotherendofthehall.71.Theresahotelbookingofficeonthefirstfloor.87ont

23、hefirstfloor在一层onthesecondfloor在二层onthethirdfloor在三层onthefourthfloor在四层fifthsixthseventheighthninthtwelfththirteenthfourteenthhundredththousandth序数词和基数词序数词和基数词语法重点88onsub-levelone在地下一层onsub-leveltwo在地下二层onsub-levelthree在地下三层onsub-levelfour在地下四层fivesixseveneightninetwelvethirteenfourteenhundredthousa

24、nd89S：WhatcanIdoforyou,sir?P：Yes,wheresthecardphone?S：Therearecardphonesonthesecondfloorinthehall.Dialog:90S：CanIhelpyou,miss?P：Yes,I cant find the coffee bar,Im verythirsty!S：Theresacoffeebarattheotherendofthehall.Dialog:9162.Youwillfinditateitherendofthehall.66.Bathroomsareonthebothendsofthehall.9

25、261.Pleaseinquireattheinformationdesk.inquire 询问询问ask（the information you need）询问询问question（the information you need）询问询问重点词汇93P：CouldyoutellmewhereIcanfindthebathroomplease?Icantwait.S：Onthebothendsofthehall.P：Thatsverykindofyou.S：Nosweat！Haveagoodtrip!Dialog:94P：Couldyoutellmewhereistheclosestbank

26、?S：Sorry，Imnotsure.Pleaseinquireattheinformationdesk.Dialog:9564.Gostraightandturnleft.go straight/go along this way 直着向前走直着向前走turn left 向左转向左转turn right 向右转向右转turn back 向后转向后转go downstairs 下楼下楼 go upstairs 上楼上楼 turning 转弯处转弯处重点词汇96练习直走然后第一个转弯向右转。Gostraightalongthiswayandturnrightatthefirstturning.直

27、走然后上楼。Gostraightalongthiswayandgoupstairs.直走然后下楼。Gostraightalongthiswayandgodownstairs.向右转然后在十字路口向左转Turnrightandturnleftatthecrossroads.（atthecrossroads）9765.Sure.Theelevatorisoverthere.67.Justoverthere,besidetheyellow-coloredsign.98 elevator 5eliveitE5eliveitE 电梯电梯 escalator 5eskEleitE5eskEleitE 电动

28、扶梯电动扶梯 lift 电梯电梯 elevator与与escalator的区别的区别重点词汇 over there 在那边在那边重点词汇99练习：问询处在那边。Theinformationdeskisoverthere.洗手间在那边。Therestroomisoverthere.自动扶梯在那边。Theescalatorisoverthere.手推车在那边。Thetrolleysareoverthere.10068.Godownstairsanditwillbeontherightofthebookstore.70.Thewashroomisjustaheadandtotheright.表示方位

29、的介词用法：表示方位的介词用法：in 表示方位，含义是表示方位，含义是“在在之内之内”on 表示方位，含义是表示方位，含义是“在在端端/边边”to 表示方位，含义是表示方位，含义是“在在面面”重点语法101P：Excuseme,sir?S：Yes?P：WherestheKFC?Myfriendiswaitingformethere.S：Therearetwointhisbuilding,oneisjustaheadandontheright;theotherisontherightofthebookstoreonthesecondfloor,goupstairsandyouwillfindit

30、.P：Thankyouverymuch.S：Itsmypleasure.Dialog:10272.Youneedtogoupstairsandacrosstotheothersideofthebuilding.10360.Idsuggestyoutakeataxi.take a bus 坐公车坐公车take a shuttle bus 坐机场巴士坐机场巴士重点词汇10473.Idsuggestthisone.练习我建议你去问讯台咨询一下。Idsuggestthatyouaskattheinformationdesk.我建议你到候机厅休息一下。Idsuggestthatyoutakearesti

31、nthewaitinglounge.我建议你去取一个手推车。Idsuggestthatyoutakeatrolley.10574.Ithinkyouhadbettercheck-innow.you had better 您最好您最好可以与可以与Id suggest互换互换重点语法106复习与总结hall 大厅大厅 Departure Hall 出发大厅出发大厅 Check-in Hall 值机大厅值机大厅 Arrival Hall 到达大厅到达大厅 go straight/go along this way 直着向前走直着向前走take a bus 坐公车坐公车take a shuttle b

32、us 坐机场巴士坐机场巴士重点词组107复习与总结“There be”结构用来表示某处有某物结构用来表示某处有某物There is /There are 重点句型序数词和基数词序数词和基数词 you had better 您最好您最好 in 表示方位，含义是表示方位，含义是“在在之内之内”on 表示方位，含义是表示方位，含义是“在在端端/边边”to 表示方位，含义是表示方位，含义是“在在面面”语法重点108询问询问（7586句）句）10975.Whatsthis?76.Whatisyourname?May I have your name?能告诉我您的名字吗？能告诉我您的名字吗？Can I a

33、sk your name?我能冒昧询问您的名字吗？我能冒昧询问您的名字吗？补充知识询问1107.Whereareyoufrom?Where do you come from?您从哪儿来？您从哪儿来？补充知识11178.Howoldareyou?Im tirty-one.我我31了。了。Im tirty-one years old.我我31岁了。岁了。补充知识11279.Excuseme,whosebagisit?Its mine./Its my bag.Its his./Its his bag.Its hers./Its her bag.Its my sisters./Its my siste

34、rs bag.回答时可使用名词性物主代词或形容词回答时可使用名词性物主代词或形容词性物主代词加名词性物主代词加名词补充知识113Excuseme,whosebagsarethey?Theyre mine./Theyre my bags.Theyre his./Theyre his bags.Theyre hers./Theyre her bags.Theyre my parents./Theyre my parents bags.补充知识11480.Ibegyoupardon?/Pardon?pardon 原谅、宽恕原谅、宽恕Pardon me for disturbing you.对不起打扰

35、你了。对不起打扰你了。重点词汇11581.Excuseme.Isthisyourbag?Yes,its mine.No,its his.补充知识116S：Excuseme.Isthisyourbag?P：Yes,Itsmine.Anyproblem?S：Canyouopenit?Ineedtocheck.P：OK.S：Whatsthis,Madam?P：Itsacomputer.S：Checkisdone.Thankyou.Dialog:117S：Pleasetakeyourbagandfollowme.P：Anyproblem?S：Whatsyourname?P：Andy.S：Wherear

36、eyoufrom?P：Japan.S：Ibegyoupardon?Givemeyourticket.P：.IcomefromIraq.S：Howoldareyou?P：Imtwentyyearsold.Dialog:11882.Howareyoufeeling?Im feeling well.我没事。我没事。Im fine.我没事。我没事。Im Ok,thanks.我没事，谢谢。我没事，谢谢。补充知识119Idsuggestyougotothemedicalcenter.I feel an aching feeling in my stomach.我有点儿胃疼。我有点儿胃疼。Im not fe

37、eling well,I have a headache.我不舒服，我头疼。我不舒服，我头疼。My stomach is a little uneasy.我的胃有点儿不舒服。我的胃有点儿不舒服。补充知识12083.MayIaskyouaquestion?Sure.没问题。没问题。Certainly.当然。当然。补充知识12184.Doyoulikethisone?Yes,I do.我喜欢。我喜欢。No,I dont.我不喜欢。我不喜欢。补充知识12285.Isthisyourbaggage?Yes,it is.对，这是我的。对，这是我的。No,it isnt.这不是我的。这不是我的。补充知识1

38、23baggage 行李行李luggage 美美 行李行李重点词汇Left Luggage 行李寄存行李寄存Baggage Check 托运行李检查托运行李检查Baggage Claim 行李提取行李提取补充知识12486.Forwhen?For what time?什么时间的？什么时间的？补充知识125S：Hello,whatcanIdoforyou?P：IwanttobuyatickettoGuangzhou.S：Forwhen?P：9:00AM.S：Hereyouare.Haveaniceflight!P：Thanks.Dialog:126复习与总结名词性物主代词和形容词性物主代词名词性

39、物主代词和形容词性物主代词Left Luggage 行李寄存行李寄存Baggage Check 托运行李检查托运行李检查Baggage Claim 行李提取行李提取补充知识 pardon 原谅、宽恕原谅、宽恕重点词汇127回答提问回答提问（8796句）句）12887.Imnotsure.88.Letmeasksomeoneelse.回答提问129P：Couldyoutellmewhereisthehotelbookingoffice?S：Sorry,Imnotsure.Letmeasksomeoneelse.Dialog:13089.Itssixthirty.91.Iunderstand/se

40、e.时间表达方法时间表达方法一般来说，用英语表达时间有以下几种方法：一.整点表达法：如果时间是整点，应说：点钟oclock(oclock可以省略)。如：Itsseven(oclock)a.m.now.现在是上午七点。Itstwooclockp.m.午后两点。二.几点几分有两种表达法：1.顺读法：按钟点数分钟数的顺序，这种方法居多，也较简单。如：6：18sixeighteen7：30seventhirty2.逆读法：按分钟数pastto钟点数的顺序表达。1.分钟数不超过30(包含30)时，用分钟数past钟点数表达。如：6：05fivepastsix8：10tenpasteight10：20tw

41、entypastten2.分钟数超过30时，用分钟数to钟点数表达。其中分钟数为60减去原分钟数，钟点数为下一个钟点数，表示差几分几点。如：9：50tentoten2：58twotothree6：54sixtoseven时间表达方法时间表达方法一般来说，用英语表达时间有以下几种方法：一.整点表达法：如果时间是整点，应说：点钟oclock(oclock可以省略)。如：Itsseven(oclock)a.m.now.现在是上午七点。Itstwooclockp.m.午后两点。二.几点几分有两种表达法：1.顺读法：按钟点数分钟数的顺序，这种方法居多，也较简单。如：6：18sixeighteen7：30

42、seventhirty2.逆读法：按分钟数pastto钟点数的顺序表达。1.分钟数不超过30(包含30)时，用分钟数past钟点数表达。如：6：05fivepastsix8：10tenpasteight10：20twentypastten2.分钟数超过30时，用分钟数to钟点数表达。其中分钟数为60减去原分钟数，钟点数为下一个钟点数，表示差几分几点。如：9：50tentoten2：58twotothree6：54sixtoseven时间表达方法：时间表达方法：整点表达法：整点表达法：seven oclock a.m.“几点几分几点几分”表达法：表达法：1.6:18-six eighteen2.

43、2:58-two to three重点语法131P：Couldyoutellmewhatsthetimenow?S：Letmesee.Itssixthirty.P：Isee.ThanksS：Yourewelcome.Dialog:13290.Illtrymybest.92.ThatsthebestIcando.try ones best to do sth.尽某人最大努力去做某事尽某人最大努力去做某事重点句型133P：Excuseme,Icantfindmybaggage.S：Dontworry.Letmeasksomeoneelse.Waitamoment,please.Illtrymybe

44、st.P：Howaboutmybaggage?S：Sorry,Icantfindit.ThatsthebestIcando.P：Thankyouallthesame.Dialog:13493.Theplanesbeendelayedfor10minutes.这里这里s 省略的是省略的是has。has been delayed 是现在完成时是现在完成时He has cleaned the room.The room has been cleaned.重点语法13594.Certainly,sir.IsthereanythingelseIcandoforyou?“is there”是是there

45、is的反问形式的反问形式There is a smoking room at the end of the hall.Is there any smoking room at the end of the hall?重点句型136练习候机厅内有磁卡电话么？Isthereanyphonecardphonesinthewaitinglounge?大厅内有商务中心么？Isthereanybusinesscenterinthehall?值机大厅内有问讯柜台么？Isthereanyinformationdeskinthecheck-inhall?到达大厅内有手推车么？Isthereanytrolleyi

46、nthearrivinghall?13795.Ok,Illcleanitrightnow.96.Everyway/passageisOK.right now 立刻，马上立刻，马上重点词组138P：Imsorry,Ibrokemycuphere.S：Nevermind.Illcleanitrightnow.P：Thanks.Bytheway,wherecanIcheck-in?S：EverypassageisOK.Dialog:139复习与总结时间表达方法时间表达方法重点语法 try ones best to do sth.尽某人最大努力去做某事尽某人最大努力去做某事 “is there”是是t

47、here is的反问形式的反问形式重点句型140提醒与警示提醒与警示（97100句）句）141提醒与警示97.BeCareful.Be careful for 小心小心Be adj.要要Be n.成为成为重点句型14298.Watchyourstep.Watch/mind.注意注意/小心小心.重点句型14399.Watchoutforpickpockets.合成的单词记忆：合成的单词记忆：Internet 互联网互联网 passport 护照护照 flight ticket 机票机票 补充知识watch out for sth.小心小心重点词组144100.Takecareofyourbelo

48、ngings.Take care of 注意、关心、照顾注意、关心、照顾重点句型145n朗读qBecareful.qWatchyourstep.qWatchoutforpickpockets.qTakecareofyourbelongings.146A:Excuse me,wheres the toilet?B:The washroom is just ahead and to the right.A:And whats the time?B:Its six thirty.Dialog:147Be careful for 小心小心Be adj.要要Be n.成为成为Watch/mind.注意注意/小心小心.Take care of 注意、关心、照顾注意、关心、照顾重点句型复习与总结合成的单词记忆：合成的单词记忆：Internet 互联网互联网 passport 护照护照 flight ticket 机票机票 补充知识148