饭店基础英语.ppt

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1、饭店基础英语饭店基础英语Basic Hotel English2021/9/211Greeting 问候问候lHow do you do!lGood morning/afternoon/evening!lHow are you(doing)?lNice to meet/see you!lWelcome to HongFu Hotel!2021/9/212NUMBER数字数字l基数词：主要表示数量，13-19都以-teen 结尾，20-90等十位整数都以-ty结尾。l序数词：主要表示次第，如在表达楼层时，我们 就用序数词。第4-19都由相应的基数 词加-th构成。第20-90等十位整数的词 是由

2、相应的基数词去词尾-y，加-ieth 构成。2021/9/213Number 数词数词2021/9/214Asking/inquiring 征询用语征询用语lWould you like to leave a message?您需要留口信么？lI beg your pardon?您能再说一遍么？lWhat do you think of our service?您觉得我们的服务怎么样？lMay I know your name/room number?能告诉我您的名字/房号么？2021/9/215NUMBER数字数字l小数：小数点读point,小数点以后的数按个位 基数词依次读出。l分数：由基

3、数词作分子，序数词作分母构成，除分子是1外，序数词都用复数。如：1/3 one third 3/5 three fifthsl百分数：为percent 如：10%ten percent2021/9/216Day 日的表达日的表达lYesterday 昨天昨天 lToday 今天今天 lTomorrow 明天明天lThe day after tomorrow 后天后天lThe day before yesterday 前天前天2021/9/217Week 星期的表达星期的表达lWeek 星期星期lWeekend 周末周末l根据西方人的习惯，每周日为一个星期的第一天，周六根据西方人的习惯，每周日为

4、一个星期的第一天，周六为一个星期的最后一天。为一个星期的最后一天。lWhat day is it today?今天星期几？今天星期几？Itsl星期日至星期六：星期日至星期六：Sunday(Sun.)Monday(Mon.)Tuesday(Tue.)Wednesday(Wed.)Thursday(Thur.)Friday(Fri.)Saturday(Sat.)2021/9/218Arousing attention 提醒用语提醒用语lMind your step.请走好。请走好。lAfter you.您先请。您先请。lPlease dont leave anything behind.请带好您的

5、随身物品。请带好您的随身物品。lPlease dont smoke here.这里不允许吸烟。这里不允许吸烟。lHere you are.给您。给您。lBe aware of the ceiling,sir.小心头顶，先生。小心头顶，先生。2021/9/219How to express times?时间表达：时间表达：Whats the time now?现在几点了？May I know the time now?我能知道现在的时间么？Its Useful words:hour 小时 minute 分钟 second 秒quarter 刻 half 半 oclock X点整 2021/9/2

6、110How to express times?时间表达：时间表达：Three ways to express time 三种表达时间的方法l1.hour(时)+minute(分)l2.minute(分)+past+hour(时)l3.60-minute(分)+to+hour(时)+1Exercise:15:05 11:05 9:30 14:58 7:45 5:152021/9/2111Expressing good wishes祝福用语祝福用语l Congratulations!祝贺你！祝贺你！l Merry Christmas!圣诞快乐！圣诞快乐！l Happy new year!新年快乐

7、！新年快乐！l Have a good time!祝您愉快！祝您愉快！l Have a nice trip!祝您旅途愉快！祝您旅途愉快！l Enjoy your stay！祝您住宿愉快！祝您住宿愉快！Answer回答：回答：l You too./The same to you！/重复祝福语。重复祝福语。你也一样！你也一样！2021/9/2112Month 月的表达月的表达lMonth 月lWhats the date today?今天几号？lIts the first of May.今天是五月一日l1-12月：January(Jan.)February(Feb.)March(Mar.)Apri

8、l(Apr.)May June(Jun.)July(Jul.)August(Aug.)September(Sep.)October(Oct.)November(Nov.)December(Dec.)2021/9/2113Years&Seasons 年和季节的表达年和季节的表达年年Year年初年初The beginning of a year年底年底The end of a year去年去年Last year今年今年This year闰年闰年Leap year1643年年Sixteen forty-three2021/9/2114Years&Seasons 年和季节的表达年和季节的表达季节季节S

9、eason春季春季Spring早春早春Early spring夏季夏季Summer盛夏盛夏Midsummer秋季秋季Autumn/fall晚秋晚秋Late autumn冬季冬季winter2021/9/2115Service Sentences 服务用语服务用语lIm at your service.乐意为您效劳。乐意为您效劳。lExcuse me.打扰了。打扰了。lMay I help you?我能帮您吗？我能帮您吗？lIts my pleasure.这是我的荣幸。这是我的荣幸。lWhat can I do for you?有什么可以为您效劳？有什么可以为您效劳？lSorry to inte

10、rrupt you.对不起，打扰一下。对不起，打扰一下。lService hours are:7:00-23:00.我们的营业时间是我们的营业时间是7:00到到23:00。2021/9/2116Taste 味道的表达味道的表达How is it taste?Its lDelicious 美味的美味的lSweet 甜的甜的lSour 酸的酸的lSalty 咸的咸的lBitter 苦的苦的lHot 辣的辣的lTerrible 糟糕的糟糕的2021/9/2117Colors色彩的表达色彩的表达redyellowgreenbluewhiteblackorangepinkpurplegreybrownc

11、reamblue greencrimson在表达颜色的深浅时，直接在颜色前加dark（深）或light（浅）即可。如深蓝色为dark blue,浅红色为light red.What color is it?Its2021/9/2118Asking/inquiring 征询用语征询用语lMay I take your order now?现在可以点菜了么？现在可以点菜了么？l May I have your signature please?/Please sign here.请签字。请签字。lHow about a XXX?XXX怎么样？怎么样？lWould you like to have

12、XXX?用点用点XXX怎么样？怎么样？2021/9/2119Department Name饭店各部门名称（饭店各部门名称（1）管家部：管家部：Housekeeping(H/K)前厅部前厅部:Front Office(F/O)人力资源人力资源部部:Human Resources Department(H/R)工程部工程部:Engineering Department(ENG)餐饮部餐饮部:Food and Beverage Department(F&B)2021/9/2120Department Name饭店各部门名称（饭店各部门名称（2）l总总 办：办：Executive Office(EO)

13、l保卫部：保卫部：Security Department(SEC)l销售部：销售部：Sales and Marketing Department(S&M)l财务部：财务部：Finance Department(FIN)l娱乐部：娱乐部：Entertainment Department(ENT)l厨厨 房：房：Kitchen 2021/9/2121The title of a technical post职称（职称（1）lGM General Manager 总经理lEXC GM Executive General Manager 执行总经理lDeputy GM Deputy General M

14、anager 副总经理lAss GM Assistant General Manager 总经理助理lDirector 总监lAM Assistant Manager 大堂经理lManager 经理 lDeputy Manager 副经理2021/9/2122The title of a technical post职称（职称（2）lMOD Manager On Duty 值班经理lSupervisor 主管 Captain 领班lAttendant 客房服务员lWaiter/Waitress 男/女服务员lClerk 文员 cashier收银员lOperator 接线员lBellboy 行李

15、生lReceptionist 接待员2021/9/2123Expressing thanks 致谢致谢lThank you.谢谢你！lThank you very much.非常感谢！lThank you for telling us.谢谢您告诉我们！lThank you for waiting.谢谢您的等待！Answer回答：lYou are welcome.lMy pleasure.2021/9/2124Apologizing致歉致歉lI beg your pardon,sir.（请客人重复时）lExcuse me for interrupting.(不得以打扰客人时).lSorry to

16、 have bothered you(打扰客人后).l Im sorry,A guest is waiting for me(中止谈话时用).l Im sorry,The house is fully booked.（客满时用）Answer回答：lThats all right.lIt doesnt matter.2021/9/2125Farewell 告别告别lGood bye!再见！lSee you!再见！lGood night!晚安！lHope to see you again!欢迎下次光临！2021/9/2126Directions 有关方向的表达有关方向的表达How can I ge

17、t to the?去XXX怎么走？lGo upstairs/downstairs.上/下楼。lIts on the second(third)floor.在二楼。lThis way,please.请这边走。lTurn left/right.左/右转。lIt will be on your right.在您的右边。2021/9/2127About complaints 处理投诉用语（处理投诉用语（1）lDont worry.不要担心。lI apologize for this.我为此事道歉。lIm afraid its against the hotels regulations.对不起，这不符

18、合酒店的规定。lIll report it to our manager.我会把此事报告给经理。2021/9/2128About complaints 处理投诉用语（处理投诉用语（2）lI assure you it wont happen again.我保证此事决不会再次发生。lWell give you a 10%(ten percent)discount.我们会给您打九折。lIll look into the matter.我会调查一下。lIt wont be too long,sir.时间不会太长的，先生。2021/9/2129Weather 关于天气关于天气lWhats the weather like today?今天天气如何？Today is XXX.Cloud 云 cloudy 阴天 Sun 太阳 sunny 晴天 Rain 雨 rainy 下雨天 Fog 雾 foggy 雾天 Wind 风 windy 刮风天 Snow雪 Snowy 下雪天2021/9/2130