《英语服务用语》PPT课件.ppt

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1、常用服务英语培训常用服务英语培训 停车服务用语停车服务用语-防损员防损员购物服务用语购物服务用语-防损员防损员/导购员导购员收款服务用语收款服务用语-收银员收银员提纲附件附件停停车车服服务务用用语语Please park your car here,thank you Please park your car here,thank you for your cooperation.for your cooperation.请把车停在这边，谢谢您的合请把车停在这边，谢谢您的合作作!Sorry,parking is full,please wait for a Sorry,parking is f

2、ull,please wait for a moment.moment.对不起，停车位满了，请稍等。对不起，停车位满了，请稍等。购购物物前前服服务务用用语语n Hello!Welcome to Dayang Store!Hello!Welcome to Dayang Store!你好，欢迎光临大洋百货n Welcome to our counter!Welcome to our counter!欢迎光临我们专柜。n Good morning/afternoon/evening,sir Good morning/afternoon/evening,sir(madam).(madam).先生（女士

3、）早上/下午/晚上好。购购物物前前服服务务用用语语u Hello,Hello,the shopping carts are over there.the shopping carts are over there.您好，购物车在那边。u Please extinguish your cigarette,Please extinguish your cigarette,thank you for your cooperation/support!thank you for your cooperation/support!请熄灭您的香烟，谢谢您的合作/支持！购购物物中中服服务务用用语语u Ple

4、ase take your time!Please take your time!随便看看吧u What can I do for you?What can I do for you?May/Can I help you?May/Can I help you?我能为你做什么？/需要帮忙吧？u How about this one?How about this one?这个怎么样？购购物物中中服服务务用用语语u Can I try it on?Can I try it on?我可以试穿吗？（顾客提问）Yes,you can.Yes,you can.当然，可以。u What can I do fo

5、r you?What can I do for you?May/Can I help you?May/Can I help you?我能为你做什么？/需要帮忙吧？u Hold on,please!Hold on,please!How about this one?How about this one?请稍等。这个怎么样？购购物物中中服服务务用用语语u The fitting-room is over there.The fitting-room is over there.试衣间在那边。u Can it/they be cheaper?Can it/they be cheaper?能便宜点吗？

6、Sorry,we dont give discounts.Sorry,we dont give discounts.对不起，我们这儿不打折。u What size(color/kind)do you want?What size(color/kind)do you want?你需要多大尺寸（颜色/样式）？购购物物后后服服务务用用语语n Please take care.Please take care.请慢走。n I wish you a happy shopping!I wish you a happy shopping!祝您购物愉快！n Thank you for coming.Thank

7、 you for coming.Welcome come again!Welcome come again!谢谢您的光临，欢迎下次光临。n Please come backPlease come back。请再次光临n I hope you enjoy your stay.I hope you enjoy your stay.希望你对我们的服务满意。收收款款服服务务用用语语n Will this be charge or cash?Will this be charge or cash?I am a cashier.I am a cashier.刷卡还是现金？我付现金。n Please kee

8、p your turn!Please keep your turn!请排队。n Excuse me,Excuse me,Do you have any small change?Do you have any small change?打扰一下，请问你有零钱吗？附附件件n PardonPardon？对不起，您能再说一遍吗？n I am sorry,I am sorry,I can only speak a little English.I can only speak a little English.对不起，我只会说一点英语n Thank you very much.Thank you very much.非常感谢。n Not at all.Not at all.别客气附附件件u That is all right.That is all right.没什么u Never mind.Never mind.没关系。u It was the least I can do.It was the least I can do.这是我应该做的。u No thanks,this is what we should do.No thanks,this is what we should do.不用谢，这是我们应该做的。