民航服务英语教案电子7 Transport and Information service.docx

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1、项目 （任务）Transport and Information service授课班级授课教师地点课时/累计审批/日期授课周次8课程类型考查教学方法1教 学 目 标知识目标能力（技能）目标The main ways to and from the airportPublic information service: fli ght schedule, status and relati ve inquiryGet to know how to direct the way to and from the air port?Get to know how to provid e informa

2、tion for the passen ger s enquiry?重难点及解决方法重点：The main ways to and from the airportPublic information service: flight schedule, status and relative inquiry难点： How to provide information for the passenger s enquiry?解决方法:学生练习以及教师讲解能力训练任务及案例Dialogue making: Public information servic教学过程设计：Contents1护照2签证

3、3单程票4返程票5旺季6经济舱7航班号8商务舱9退票10直达航班Translate the followings into English or Chinese.Review1) r ve booked the CA 421 First class on next Monday, Sep. 27th.2) Would you like to book another flight?3) r m sorry to tell you that we can t change any words written on the ticket.4) According to CAACs regulati

4、ons, when a passenger wants to change his flight, date, route or his name to anothers, his ticket will be handled as a refund ticket. That is to say, you have to buy another ticket.5) If the passenger asks for a refund of his ticket within 24 hours and 2 hours before the departure time, he has to pa

5、y 20% of the original fare.WARM-UPIf you are in a hurry to go to the airport, which means of transportation would you choose?In which ways can passengers get the airport bus/coach service information?How do you know about public information service at the airport? What are the ability requirements o

6、f airport information desk staff? What does “First Contact Resolutionv mean?1. This is the time I come to China.2. How much does it?3. Airport coach is very and fast.4. Arriving passengers can a taxi at the Taxi Station.5. Subway is a rapid line that connects the commercialairport with urban center.

7、Listening1. The flight has been due to the poor weather.2. Excuse me, where is the check-in for the flight to Beijing?3. I will check the schedule for you.4. The ground crew will try their best to the passengers problems.5. V m afraid we don t know the extent of the delay.Words and Expressions6. Our

8、 trip plans are quite.7. There are many different ways to go to the airport by public8. The Great Wall has become one of Chinas most popular tourist9. You can get the detailed information of the airport coachfrom the airport coach service,10. The kind of will usually be equipped with larger luggages

9、pace.Words and Expressions6. I recently e-mailed a website to why my goods had not yetarrived.7. The desk is located in the public area of the departurehall.8. He is very familiar with the boarding .9. You can also knowledge through practice.10. Im sorry to tell you it has took off about 10 minutes

10、ago. You the flight.Situational DialoguesCommunication Activity1. Translate the following sentences into Chinese.我在酒店预订了接机服务。在交通高峰期您最好搭乘地铁去机场。我将为您查询准确的时间表。Now please go to the ticket desk and purchase another ticket for the next flight.The international arrival gate is over there, further along the

11、concourse on your right.Role-play(1) You are going to pick up your friends from Taipei at the airport. But you notice on the arrival screen that the Flight CZ7410 from Taipei has been delayed. The delay will last almost one hour. You are worried about your friends safety and ask your agent if your friends are on the flight and the reason of the delay.Hints： 1) The flight number is ；2) Your friends name; 3) check the name list of that flight; 4) the reason of delay is.;5)The flight departed aboutetc.(2) You want to know the check-in time and the counter for Flight CZ387 to Sydney.