民航服务英语教案电子9 Passenger check-in service.docx

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1、项目 （任务）Passenger check-in service授课班级授课教师地点课时/累计审批/日期授课周次12/13课程类型考查教学方法1教学目标知识目标能力（技能）目标The main travel documents; The detailed information on a boarding card; Passenger check-in procedureGet to know how to check in for passengers重难点及解决方法重点：Passenger check-in procedure难点：Vocabulary and sentence pat

2、terns 解决方法：学生练习以及教师讲解能力训练任务及案例Group work: role-play: offer check-in service for passengers教学过程设计:StepA: This is China Eastern Airlines Booking Office. ?B: r d like to_on Flight CA981 on January 31th. A:.C: John Smith.A: Do you want a,or ticket? B:Economy ticket.A: OK. We still have some seats on tha

3、t flight. _or?B: A return ticket back to Beijing.A: Good. Now r 11 repeat your reservation. Ive confirmed one economy class seat on Flight CA981 leaving Beijing for New York on Jan. 31th. Thats a return ticket. Is that correct?B: Yes. Thank you.What can I do for youmake a reservationMay I know your

4、namefirst classbusiness classeconomy classone-wayReturnStep 2Match the pictures with the short conversations (answers) (5)A. S:What can I do for you?P:I want to reserve a ticket.B. P:Can you tell me where is thetoilet? S:This way please.c. P:Hi. When will the Flight CA1573arrive? S:About 14:00.D. P:

5、Hello, lady. I want to buy a ticket to Beijing for this afternoon. S: Please wait for a while.BCADStep 3 Make up dialogues1讲解情景模拟中涉及到的语言点(15-20)2教师示范服务过程(25)3学生了解对话内容，并且分组以及为情景表演准备表演稿(30)(1) Robert Lee wants to book two one-way economy class seats from Beijing to San Francisco. He starts his journey

6、 next Wednesday. So he calls to China Southern Booking Office to make his reservation.(2) Lily wants to go to Sanya for travai ling with her friends inwinter holidays. She has made an economy class seat on Flight CA4454 on January 10% One way to Sanya. But now she can t go there because of heal th p

7、roblems. So she comes to the ticket office to refund her ticket.(3) Mr. Smith has made two reservations onFlight CA925 to Beijing next Wednesdaywith his wife. But he has to stay here for 3 more days now because of a sudden task from his boss. So he calls to Air China Booking Office to reschedule their flights.