商务英语信函写作ppt课件.pptx

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1、黄金大米,又名“金色大米”,是一种转基因大米,通过转基因技术将胡萝卜素转化酶系统转入到大米胚乳中可获得外表为金黄色的转基因大米2014年8月黄金大米,又名“金色大米”,是一种转基因大米,通过转基因技术将胡萝卜素转化酶系统转入到大米胚乳中可获得外表为金黄色的转基因大米知识目标 掌握信封和信函的基本构成和行文要求掌握信封和信函的基本构成和行文要求 掌握商务信函的写作原则掌握商务信函的写作原则 掌握商务信函的写作技巧掌握商务信函的写作技巧 了解商务信函的文体特点了解商务信函的文体特点黄金大米,又名“金色大米”,是一种转基因大米,通过转基因技术将胡萝卜素转化酶系统转入到大米胚乳中可获得外表为金黄色的转

2、基因大米商务信函的信封格式商务信函的格式商务信函写作七原则大纲商务信函的文体特点商务信函的写作技巧常用商务信函写作黄金大米,又名“金色大米”,是一种转基因大米,通过转基因技术将胡萝卜素转化酶系统转入到大米胚乳中可获得外表为金黄色的转基因大米黄金大米,又名“金色大米”,是一种转基因大米,通过转基因技术将胡萝卜素转化酶系统转入到大米胚乳中可获得外表为金黄色的转基因大米信封(缩格式)信封(缩格式)黄金大米,又名“金色大米”,是一种转基因大米,通过转基因技术将胡萝卜素转化酶系统转入到大米胚乳中可获得外表为金黄色的转基因大米信封信封(1)寄信人姓名和地址应写在信封的左上角,且务必与封内地址一致,寄信人姓

3、名前无需加头衔或职称(2)收信人姓名和地址写在信封中下偏右的位置,包括尊称/头衔、工作部门、姓名、地址、邮编(3)寄信人和收信人的姓名和地址的书写顺序是:先写姓名后写地址。地址的书写应由小至大,先写机构名称,再依次写门牌、街道、城市、州/省及邮政编码,最后写国名黄金大米,又名“金色大米”,是一种转基因大米,通过转基因技术将胡萝卜素转化酶系统转入到大米胚乳中可获得外表为金黄色的转基因大米平头式商务信函的格式商务信函的格式(完全平头式)黄金大米,又名“金色大米”,是一种转基因大米,通过转基因技术将胡萝卜素转化酶系统转入到大米胚乳中可获得外表为金黄色的转基因大米黄金大米,又名“金色大米”,是一种转基

4、因大米,通过转基因技术将胡萝卜素转化酶系统转入到大米胚乳中可获得外表为金黄色的转基因大米商务信函的格式商务信函的格式 基本部分: (1)信头 (2)日期:英国12 July 2003;July 12,2003 (3)信内地址 (4)称呼语:Dear Sirs(写给某个机构而非具体某个人); Dear Sir or Madam(写给某个不知姓名的部门或机构负责人) (5)正文 (6)信尾客套语:置于信函正文空出2-4行处 (7)签名称呼结尾敬语Dear Sir (s) /Dear MadamDear Sir or MadamYours faithfullyDear Miss Jones/ Dea

5、r SamYours sincerely 黄金大米,又名“金色大米”,是一种转基因大米,通过转基因技术将胡萝卜素转化酶系统转入到大米胚乳中可获得外表为金黄色的转基因大米英文商务信函的组成部分 其他部分: (1)附件(Enclosure,Enc.) (2)档号(Ref.) (3)标题(Subject):信函内容的简要提示,置于称呼语下方,中间空一行。标题一般要大写 (4)抄送副本(Courtesy Copy,C.C.),信函的副本需抄送给第三方“C.C. Ravi Gopal, General Manager” (4)邮寄说明:航空By Air-Mail;挂号信Registered;快信 Exp

6、ress;Printed Matter 印刷品; Confidential 密件 黄金大米,又名“金色大米”,是一种转基因大米,通过转基因技术将胡萝卜素转化酶系统转入到大米胚乳中可获得外表为金黄色的转基因大米商务信函写作七原则商务信函写作七原则7C原则原则体谅体谅Consideration清楚清楚Clarity简洁简洁Conciseness正确正确Correctness具体具体Concreteness礼貌礼貌Courtesy完整完整Completeness黄金大米,又名“金色大米”,是一种转基因大米,通过转基因技术将胡萝卜素转化酶系统转入到大米胚乳中可获得外表为金黄色的转基因大米一、礼貌 礼貌

7、原则礼貌是商务场上的重要法则,礼貌周到的信函可赢得对方好感。 在信函中宜多用 “It will be highly appreciated that ”,“It is our pleasure to” ,“We feel dread fully sorry that ”,“We regret that ”等礼貌用语。 黄金大米,又名“金色大米”,是一种转基因大米,通过转基因技术将胡萝卜素转化酶系统转入到大米胚乳中可获得外表为金黄色的转基因大米二、体谅 与其他写作不同 ,商务英语信函写作强调的是信息沟通的效果 ,不仅要关心内容的正确与完整 ,还必须重视对方的反应 ,只有站在对方的立场上思考和处理

8、问题 ,才能获得满意的沟通效果。 应注意强调对方利益。在商务英语写作中 ,对方获取信息的最根本目的是要了解他们将获得什么利益以及这些利益是否能满足他们的需要。黄金大米,又名“金色大米”,是一种转基因大米,通过转基因技术将胡萝卜素转化酶系统转入到大米胚乳中可获得外表为金黄色的转基因大米二、体谅 “You attitude”在商务交际活动中以对方为中心,站在对方的角度考虑问题,尽量照顾对方的感受,满足对方的需求,以达到我方成功交际的目的。 We allow you 2 percent discount for cash payment. You can enjoy 2 percent discou

9、nt when you pay in cash. We have received your letter about shipment Thank you for your letter regarding shipment We are glad to have got your business card and some of your samples You kindly presented your business card and some of your samples黄金大米,又名“金色大米”,是一种转基因大米,通过转基因技术将胡萝卜素转化酶系统转入到大米胚乳中可获得外表为

10、金黄色的转基因大米三、完整 完整不是冗长啰嗦,它指的是商务信函中应包括所有必要的信息。一封完整的商业信函应该是对对方提出的问题逐一做答而且对自己要表达的重要信息说明清楚。 信函的完整性有助于建立良好的企业形象,节省双方的商务往来时间而达到预期的效果,避免因重要信息不全而引起的不必要的纠纷。黄金大米,又名“金色大米”,是一种转基因大米,通过转基因技术将胡萝卜素转化酶系统转入到大米胚乳中可获得外表为金黄色的转基因大米四、清楚 商务英语信函写作最重要的原则。一封含糊不清、 辞不达意的书信会引起误会与歧义,甚至会造成贸易损失。清楚表达应注意选择准确、 简炼的词以及正确的句子结构。 We shall t

11、ake a firm line with the firm. 第一个 “firm” 的意思是 “strong”,第二个 “firm” 的意思是 “company”。在一句话中 ,要避免重复使用一个有两种不同含意的词。 We shall take a strong line with the firm.黄金大米,又名“金色大米”,是一种转基因大米,通过转基因技术将胡萝卜素转化酶系统转入到大米胚乳中可获得外表为金黄色的转基因大米五、简洁 有力、 生动的措词是增强国际商务信函有效性的一大法宝。 ABC Corporation was founded fifty years ago and it no

12、w has branch offices in four states and it employs nearly 400 individuals. () ABC Corporation was founded fifty years ago. With branch offices in four states, it now employs nearly 400 individuals. () As what you have requested ,we are sending you our newest catalog. () As requested, ()黄金大米,又名“金色大米”

13、,是一种转基因大米,通过转基因技术将胡萝卜素转化酶系统转入到大米胚乳中可获得外表为金黄色的转基因大米六、具体 在商务信函中 ,要尽可能使所传递的信息具体、准确而形象。 We hope the equipment will be delivered to our company as soon as possible.() Please deliver the equipment to our company before next Friday. ()黄金大米,又名“金色大米”,是一种转基因大米,通过转基因技术将胡萝卜素转化酶系统转入到大米胚乳中可获得外表为金黄色的转基因大米七、正确 商务英语

14、信函与买卖双方的权力、义务、利害关系、企业形象等息息相关,是制作各种商业单据的依据,以及进行商业活动往来的重要凭证。准确无误是商业英语信函写作的最重要的原则。准确原则不仅仅指单词拼写、标点符号无误,语法使用、结构格式正确,还应确保信函所涉及的信息、数字、事实准确无误。 We strongly demand immediate payment in full or partial payment with a statement of when you will pay the balance. 我们强烈要求你们马上全部付款或者部分付款,但要说明何时将余款付清。 在普通英语中,“balance”

15、 表示“平衡”,而在商务英语中则表示“结余, 余额”。黄金大米,又名“金色大米”,是一种转基因大米,通过转基因技术将胡萝卜素转化酶系统转入到大米胚乳中可获得外表为金黄色的转基因大米黄金大米,又名“金色大米”,是一种转基因大米,通过转基因技术将胡萝卜素转化酶系统转入到大米胚乳中可获得外表为金黄色的转基因大米“四部式” 正文结构 商务信函由四部分组成 ,即引言(introduction) 、 详情(details) 、 应答(response)和结束语(close) 。 引言:出于礼貌 ,常常通过告知事由或提及彼此以前的联系引出正文 ,而不是开门见山谈具体的事情 ,以免唐突与失礼。 常用句型: W

16、e refer to your Order No. 8 and regret to say that Thank you for your letter dated Through the courtesy of our Commercial Counselors Office in London , we learned that you are interested in doing business with us.黄金大米,又名“金色大米”,是一种转基因大米,通过转基因技术将胡萝卜素转化酶系统转入到大米胚乳中可获得外表为金黄色的转基因大米“四部式” 正文结构 详情:具体说明事宜及具体要

17、求。这部分是正文的核心。如涉及几件不同事项 ,应该按照主次顺序分几个段落进行说明 ,通常是一个段落说明一个事项;同时,在叙述同一事项时要注意条理与逻辑性。通常把涉及限制、 付款、 罚款、赔偿等不好的信息放在最后。黄金大米,又名“金色大米”,是一种转基因大米,通过转基因技术将胡萝卜素转化酶系统转入到大米胚乳中可获得外表为金黄色的转基因大米“四部式” 正文结构 应答:该部分是第二部分的延续,可以是要求对方确认、 答复或寄来价目表,也可以告诉对方随函寄去的附件或表示欢迎对方询价或咨询。可根据具体情况来确定这一部分内容是否有存在的必要。 结束语:通常是以一个相关的短句结束全文,是在完成以上三部分之后表

18、示礼节性的一句客套语。黄金大米,又名“金色大米”,是一种转基因大米,通过转基因技术将胡萝卜素转化酶系统转入到大米胚乳中可获得外表为金黄色的转基因大米黄金大米,又名“金色大米”,是一种转基因大米,通过转基因技术将胡萝卜素转化酶系统转入到大米胚乳中可获得外表为金黄色的转基因大米礼貌、委婉语气 礼貌可以带来友谊,使对方阅读后产生好感。委婉礼貌用语在商务信函中既可委婉地拒绝对方的要求或条件,而又能保持友好的贸易关系。因此在商务信函中,要学会用委婉的语气来指出对方的不尽如人意之处。黄金大米,又名“金色大米”,是一种转基因大米,通过转基因技术将胡萝卜素转化酶系统转入到大米胚乳中可获得外表为金黄色的转基因大

19、米礼貌、委婉语气 We regret having to remind you that we have not received your payment of the balance of US $5 000. We have not received your payment of the balance of US $ 5000.You have to replace the damaged records. We will appreciate it if you replace the damaged records.pIf understood your letter corre

20、ctly, I would immediately accept your offer. p Your letter is not clear at all, I cannot understand it.黄金大米,又名“金色大米”,是一种转基因大米,通过转基因技术将胡萝卜素转化酶系统转入到大米胚乳中可获得外表为金黄色的转基因大米用陈述句表示委婉的祈使意义 信函涉及的双方为贸易伙伴,地位是平等的。因此,一方如果希望另一方采取某种行为,一般都不使用祈使句型,而用陈述句表示自己的愿望,至于对方是否采取这种行动则留待对方定夺。 It would be appreciated if you could

21、 send us your shipping instructions. () Dont forget to send us your shipping instructions. ()黄金大米,又名“金色大米”,是一种转基因大米,通过转基因技术将胡萝卜素转化酶系统转入到大米胚乳中可获得外表为金黄色的转基因大米少用否定形式 在商务信函中,出现一些否定和消极面的信息是难免的,如涨价等,在这种情况下,要尽量强调积极面,减少负面词汇。积极因素较消极因素更能激发对方兴趣 ,获得对方认同。 尽量少用否定词,“not,cant”等;避免使用消极的词汇,“delay,unacceptable”等,多使用积极

22、词汇,“reasonable,appreciate”等,“Please be assured that”We do not believe that you will have cause for dissatisfaction. ()We feel surely that you will be entirely satisfied. ()We cannot fill your order because you failed to send your check. ()We shall be glad to fill your order as soon as we receive you

23、r check. ()黄金大米,又名“金色大米”,是一种转基因大米,通过转基因技术将胡萝卜素转化酶系统转入到大米胚乳中可获得外表为金黄色的转基因大米大量使用套语公文写作常包括几个固定的步骤,商务英语信函也是如此。在长期实践中,一些比较固定的句型逐渐被普遍使用。 表示自己收到对方的来函时可常用:we are in receipt of your letterwe admit receipt of your letterwe acknowledge receipt of 表示自己是在回复某份函电时可用:regarding your letter of in reply to your letter

24、 ofreferring to your letter of 说明白己是从何处得知对方时可用:your name and address has been given byhas referred us to you 表示希望得到回函时可用:to receive your positivefavorable reply 说明寄上某物时可用:Enclosed please findWe are enclosing黄金大米,又名“金色大米”,是一种转基因大米,通过转基因技术将胡萝卜素转化酶系统转入到大米胚乳中可获得外表为金黄色的转基因大米常用信函写作 催款信 询问函与回复函 邀请函黄金大米,又名“

25、金色大米”,是一种转基因大米,通过转基因技术将胡萝卜素转化酶系统转入到大米胚乳中可获得外表为金黄色的转基因大米催款信 Collection Letters 催款的基本做法: 寄一张月结单 寄一张附带补充说明的月结单 寄一封措辞正式的信函 再寄一封正式催款信 寄信通知对方,若不能在规定时间内付清货款,就将诉诸法律黄金大米,又名“金色大米”,是一种转基因大米,通过转基因技术将胡萝卜素转化酶系统转入到大米胚乳中可获得外表为金黄色的转基因大米催款信 Collection Letters 第一封催款信Dear Sir/MadamAccount Number 6251As you are usually

26、very prompt in settling your accounts, we wonder whether there is any special reason why we have not received payment of this account, which is already a month overdue.In case you may not have received the statement of account sent on 31 May showing a balance owing of $105.68, a copy is enclosed. We

27、 hope this will receive you early attention.Yours faithfully黄金大米,又名“金色大米”,是一种转基因大米,通过转基因技术将胡萝卜素转化酶系统转入到大米胚乳中可获得外表为金黄色的转基因大米催款信 Collection Letters 第二封催款信Dear Sir/MadamAccount Number 6251As we have not received a reply to our letter of 5 July requesting settlement of the above account, we are writing

28、again to remind you that the amount still owing is $105.68.No doubt there is some special reason for the delay in payment, and we should welcome an explanation together with your remittance.Yours faithfully黄金大米,又名“金色大米”,是一种转基因大米,通过转基因技术将胡萝卜素转化酶系统转入到大米胚乳中可获得外表为金黄色的转基因大米催款信 Collection Letters 第三封催款信De

29、ar Sir/MadamAccount Number 6251We do not appear to have received replies to our previous requests of 5 and 16 July for payment of the sum of $105.68 still owing on this account.It is with the utmost regret that we have reached the stage when we must press for immediate payment. We have no wish to be

30、 unreasonable, but failing payment by 7 August you will leave us no choice but to place the matter in other hands.We sincerely hope this will not become necessary.Yours faithfully黄金大米,又名“金色大米”,是一种转基因大米,通过转基因技术将胡萝卜素转化酶系统转入到大米胚乳中可获得外表为金黄色的转基因大米催款信 Collection Letters 最后一封催款信Dear Sir/MadamAccount Number

31、 6251We are surprised that we have received no reply to the further letter we sent to you on 28 July regarding the long overdue payment of $105.68 on your account.Our relations in the past have always been good. Even so we cannot allow the amount to remain unpaid indefinitely. Unless the amount due

32、is paid or a satisfactory explanation received by the end of this month, we shall be reluctantly compelled to put this matter in the hands of our solicitors. Yours faithfully黄金大米,又名“金色大米”,是一种转基因大米,通过转基因技术将胡萝卜素转化酶系统转入到大米胚乳中可获得外表为金黄色的转基因大米催款信 Collection Letters 使用坚定而又通情达理的语气 提及最初的付款日期 申明处罚条例(如合同中有规定)

33、提及已经给予的宽限期 给出新的最后期限 指出后果黄金大米,又名“金色大米”,是一种转基因大米,通过转基因技术将胡萝卜素转化酶系统转入到大米胚乳中可获得外表为金黄色的转基因大米询问函 向以前从未打过交道的供货商咨询时,要提及你是如何得知对方公司的,而且要详细介绍你公司的情况。为树立良好的商业信誉,要认真回复这种询问函。 “四点方案”:概述、提供详细情况、提出要求、结尾处提供联系电话。黄金大米,又名“金色大米”,是一种转基因大米,通过转基因技术将胡萝卜素转化酶系统转入到大米胚乳中可获得外表为金黄色的转基因大米询问函 Enquiries Dear Sir/MadamXX inform us that

34、 you are manufacturers of polyester cotton bedsheets and pillow cases.We are dealers in textiles and believe there is a promising market in our area for moderately priced goods of this kind.Please let me have details of your various ranges including sizes, colors and prices, together with samples of

35、 the different qualities of material used.Please state your terms of payment and discounts allowed on purchases of quantities of not less than 500 of specific items. Prices quoted should include delivery to our address shown above.Your prompt reply would be appreciated. Yours faithfully 黄金大米,又名“金色大米

36、”,是一种转基因大米,通过转基因技术将胡萝卜素转化酶系统转入到大米胚乳中可获得外表为金黄色的转基因大米回复函 RepliesDear Ms DenningI was glad to learn from your letter of 18 July of your interest in our products. As requested our catalogue and price list are enclosed, together with details of our conditions of sale and terms of payment. We have conside

37、red your proposal to place orders for a guaranteed minimum number of machines in return for a special allowance. However after careful consideration we feel it would be better to offer you a special allowance on the following sliding scale basis.On purchases exceeding an annual total of:$1000 but no

38、t exceeding $3000 3%$3000 but not exceeding $7500 4%I feel that an arrangement on these lines would be more satisfactory to both our companies.I look forward to working with you and hope to hear from you soon.Yours sincerely 黄金大米,又名“金色大米”,是一种转基因大米,通过转基因技术将胡萝卜素转化酶系统转入到大米胚乳中可获得外表为金黄色的转基因大米邀请函 邀请函写作时要简

39、洁热情,内容明确,将时间和地点等事宜写清晰,同时要显示我方的诚意。 Beginning: This letter is to formally invite you to We are writing to inform/confirm/request you that We are inviting you for It is indeed a great pleasure to invite you黄金大米,又名“金色大米”,是一种转基因大米,通过转基因技术将胡萝卜素转化酶系统转入到大米胚乳中可获得外表为金黄色的转基因大米邀请函 Informing the details: The mee

40、ting will start with The seminar will offer an excellent opportunity for Ending: Your presence will take the event to a different height and it will be an encouragement for all of us. We consider your participation in this conference vital and dispensable and strongly hope you will attend.黄金大米,又名“金色

41、大米”,是一种转基因大米,通过转基因技术将胡萝卜素转化酶系统转入到大米胚乳中可获得外表为金黄色的转基因大米黄金大米,又名“金色大米”,是一种转基因大米,通过转基因技术将胡萝卜素转化酶系统转入到大米胚乳中可获得外表为金黄色的转基因大米43(1)感谢对方的来信)感谢对方的来信 We thank you for your letter (inquiry, telex, e-mail, fax etc.) of Thank you for We appreciate We were pleased to receive Please accept our thanks for Thank you fo

42、r your letter on November 10.黄金大米,又名“金色大米”,是一种转基因大米,通过转基因技术将胡萝卜素转化酶系统转入到大米胚乳中可获得外表为金黄色的转基因大米44(2)对来信进行回复)对来信进行回复We are pleased to reply to your letter (inquiry, telex, e-mail, fax etc.) of In answer to In response to In reply to 黄金大米,又名“金色大米”,是一种转基因大米,通过转基因技术将胡萝卜素转化酶系统转入到大米胚乳中可获得外表为金黄色的转基因大米45(3)回复来

43、信中的有关问题)回复来信中的有关问题With reference to your letter (inquiry, telex, e-mail, fax etc.) ofIn reference to Referring to We refer to 黄金大米,又名“金色大米”,是一种转基因大米,通过转基因技术将胡萝卜素转化酶系统转入到大米胚乳中可获得外表为金黄色的转基因大米46(4)回复来信中提出的要求或指示)回复来信中提出的要求或指示As requested in your letter of As required As instructed According to the reque

44、st/ instruction In accordance with In compliance with In conformity with 黄金大米,又名“金色大米”,是一种转基因大米,通过转基因技术将胡萝卜素转化酶系统转入到大米胚乳中可获得外表为金黄色的转基因大米47(5)表达满意和欣喜)表达满意和欣喜It was a pleasureto learn from your letter of thatWe were glad 黄金大米,又名“金色大米”,是一种转基因大米,通过转基因技术将胡萝卜素转化酶系统转入到大米胚乳中可获得外表为金黄色的转基因大米48(6)表达遗憾和惊讶)表达遗憾和

45、惊讶We regret to learn from your letter of that We were sorry We were surprised 黄金大米,又名“金色大米”,是一种转基因大米,通过转基因技术将胡萝卜素转化酶系统转入到大米胚乳中可获得外表为金黄色的转基因大米49 对于主动和对方联系的商务信函,可以用对于主动和对方联系的商务信函,可以用以下方式开头。以下方式开头。Your company has been recommended to us by We have learnt from that We learned about your company from the

46、 Internet that you are one of the leading manufacturers in this line.We owe your name and address to .We have had your name and address given to us by (1)通过别人的介绍了解到对方)通过别人的介绍了解到对方黄金大米,又名“金色大米”,是一种转基因大米,通过转基因技术将胡萝卜素转化酶系统转入到大米胚乳中可获得外表为金黄色的转基因大米50(2)对以前信函的补充或确认)对以前信函的补充或确认Further to our letter of the 5

47、th of this month 对我方某月某日的信函补充对我方某月某日的信函补充如下如下 With further reference to our letter of Confirming our letter/conversation of 我方确认某月某日的信函我方确认某月某日的信函/会会谈谈We confirm that out letter of and 我方确认某日信函并我方确认某日信函并 With further reference to 对对进一步补充如下进一步补充如下 黄金大米,又名“金色大米”,是一种转基因大米,通过转基因技术将胡萝卜素转化酶系统转入到大米胚乳中可获得外表

48、为金黄色的转基因大米51(3)通知对方一些情况)通知对方一些情况This letter is to inform you that We are pleased We have the honor We have the pleasure informing you that 兹荣幸地通知贵方兹荣幸地通知贵方 We regret to inform you that 我们遗憾地通知贵方我们遗憾地通知贵方 黄金大米,又名“金色大米”,是一种转基因大米,通过转基因技术将胡萝卜素转化酶系统转入到大米胚乳中可获得外表为金黄色的转基因大米522. 英文商务信函的结尾英文商务信函的结尾 商务信函的结尾应该

49、简洁、中肯,商务信函的结尾应该简洁、中肯,与写信的主旨相符。根据是否需要对方回与写信的主旨相符。根据是否需要对方回复可把结尾分为两类。复可把结尾分为两类。黄金大米,又名“金色大米”,是一种转基因大米,通过转基因技术将胡萝卜素转化酶系统转入到大米胚乳中可获得外表为金黄色的转基因大米53对于期待对方回复的信件,可以用以下的方式结尾。对于期待对方回复的信件,可以用以下的方式结尾。We shall be glad to have a/an/your reply (answer, favorable news, comment etc.)We hope to be favored with We sha

50、ll be obliged for We are waiting for We shall appreciate We look forward to 黄金大米,又名“金色大米”,是一种转基因大米,通过转基因技术将胡萝卜素转化酶系统转入到大米胚乳中可获得外表为金黄色的转基因大米54对于期待对方回复的信件,可以用以下的方式对于期待对方回复的信件,可以用以下的方式结尾。结尾。We trust to hear from you about/concerning/in this respect/in this matter.We hope to hear We shall be glad to hea

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