酒店前台接待英文培训.docx

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1、酒店前台接待英文培训 C/I Dialogue A A：Good morning, sir.Welcome to Dragonlake Prince Hotel.Can I help you? 早上好，先生，欢迎来到九龙湖公主酒店，请问有什么可以为您效劳？ B：Good morning ! I have a reservation for a single room with a balcony. 早上好，我订了一间有阳台的单人房。 A：May I have your name, sir, please? 请问先生用什么名字预订？ B：Bradley , John Bradley. Bradl

2、ey , John Bradley.A：Just a moment , sir.Let me check the reservation for you.Yes, we have a reservation for a single room with a balcony, May I have you paport? 请稍等先生，让我为您查找。您好先生，已找到您的预订是一间有阳台的单人房，请问 可以借您的护照吗？ B：Yes.Here you are. 当然。 A：Thank you.Mr Bradley .Please sign here and write down your addre

3、. 感谢，MR Bradley，请在这填一下您的住址及签上您的签名。 B：Yes. 好的。 A：Mr Bradlry, how long would you like stay here? Mr Bradlry,请问您准备住多久？ B：Just one night. 只是一个晚上。 A：Thank you.How would you like to pay the deposit? In cash or credit card? 感谢！请问押金是给现金或是刷卡呢? B：Credit card. 信用卡。 A：May I have your credit card .And I will tak

4、e RMB 1500 for the deposit.Its that ok? 可以借用您的卡吗？您好先生，请问可以从您的卡上刷RMB1500元作为住房押金吗？ B：Yes. A：Thank you your credit card.Sir.Please sign for the deposit. 感谢先生的信用卡，请在卡纸上签名确认。 B：Yes. 好的。 A：Mr Bradley ,Your room number is 6302.It is on the 3rd floor at 6 BLOCK.The daily rate is RMB563 including one breakfa

5、st.The breakfast is in Mine cafe on 6th BLOCK.And the breakfast time is 07：00am to 10：00am, you just take the welcome card to have breakfast.This is your room key and Ill call bell-boy take you to your room. Mr Bradley，您的房间在6号楼的3楼6302房，每天的房租是RMB563元包含一位早餐，早餐的地点是在6号楼的美茵阁西餐厅，时间是早上七点到十点。明天你只需凭欢迎卡便可以用餐。

6、只是您的房卡，现在行李生会带您到房间。 B：Thank you . 感谢。 A：I hope you enjoy your stay with us./Enjoy your staying. 希望您住店开心！ C/O A：Good morning ,sir.Can I help you ?/ What can I do for you? 早上好，先生，请问有什么可以为您效劳？ B：I would like to check out. 我想退房。 A：May I have your room NO.sir? 先生请问房号是？ B：RM6301. 6301 A：Please wait for mo

7、ment, I will call housekeeping to check your room .By the way, anything used for the min-bar? 服务员正在为您查房，请稍等！请问先生有用过房间的酒水吗？ B：One coke and one nuts. 一个可乐和腰果。 A：Thank you sir.This is your bill , total is RMB1000.Please check it and sign your signature.How would you like to settle your payment? 感谢！您好先生

8、这是您的账单，共消费RMB1000，请检查无误后签名确认。请问怎样付费呢？ B：By credit card. 信用卡。 A：May I have your credit card sie? 请问可以借您的信用卡吗？ B：Sure.Here you are . 当然。 A：Thank you sir.Please sign your signature on card from.Do you need inoice for the bill? 感谢！请在卡纸上签名。请问先生须要发票吗？ B：No, thanks. 不用，感谢！ A：Thank you for your credit card

9、sir.This is your bill and card receipt. 感谢您的信用卡，这是您的账单及卡纸。 B：Thank you.Bye! 感谢，再见！ A：Good bye sir.And hope to see you again. 先生慢走，欢迎再次光临！ 叫醒服务 G：Good evening！This is Mr Baldwin in room 6303. 晚上好！我是RM6303的Mr Baldwin. R：Good evening, Mr Baldwin, What can I do for you ? 晚上好，Mr Baldwin,有什么可以为您效劳？ G：Im g

10、oing to tianhe early tomorrow morning.So I would like to request an early morning call. 明天早上我要去天河，所以我须要叫醒服务。 R：Yes, Mr Baldwin, at what time would you like us to call you tomorrow morning? 好的，请问您须要几点叫醒？ G：Well, Im not really sure.But I have to be at the conference room of the Garden Hotel in Tianhe

11、by 10 oclock.You wouldnt know how long it takes to drive to Tianhe from the hotel, would you ? 我还不太确定，明天我10点在天河的花园酒店有会议，请问您知道从您的酒店到天河 须要多久吗？R:I would give it one hour. 也许一个小时。 G:That means that Ill have to be on the road by 9 oclock at the latest. 那意思是我九点就要在路上。 R:Thats right. 是的。 G:Well, in that cas

12、e, l would like you to call me at 6:45 ? 那好，假如这样，请帮我下06：45的叫醒时间。 R:OK.So we will wake you up at 6:45 tomorrow morning ,Anything else in can do for you ? 好的，明天06：45的叫醒服务，请问还有什么可以帮您的吗？ G:No , thanks . 没有了，感谢。 R:Good night, Mr Baldwin have a good sleep. 晚安MR BALDWIN . G:Good night. Sentencepart2 1、Welc

13、ome to Dragon lake Prince Hotel. 欢迎来到九龙湖公主酒店。 2、I beg you pardon?/ pardon me ? 请重复 3、I am sorry I cant catch you , could you please speak slowly? 愧疚，我不明白你的意思，请问可以说慢点吗？ 4、Wish you have a nice day with us. 希望你能有开心的一天 5、Thank you for your calling. 感谢您的来电。 6、I am sorry to have kept you waiting. 愧疚让您就等了。

14、 7、How can I get to the 9th block? 请问9号楼怎么走？ *Please go this road straight and you can find the 9th block on your right hand. 沿着这条路始终走，就会发觉9号楼在您大的右手边 8、Would you please tell me which room does Mr.Smith stay in? 请问可以告知MR SMITH 的房号吗？ 9、Could you please leave your mobile NO.to us? 请问可以留下您的手机号码吗？ 10、May

15、 I have your name please? 请问可以告知我您的名字吗？ 11、Turn left first , and then go ahead. 左转然后直走。 12、How can I make a room to room call? 请问怎样在房间拨打其他房间号？ *please dial 3first and the room number. 请在房号前加3 13、What is the opening time Western Restaurant? 西餐厅的营业时间？ *The service time of western restaurant is from 06

16、:00am to 02:00am. 从早上六点到凌晨两点 14、Please hold on and I will transfer or call back later? 请稍后，我为您转接中。 15、Would you like to leave a meage or call back later? 请问您要留言或稍后再来电？ 16、Where is the western restaurant ? 西餐厅在哪里？ *The western restaurant is on the 1 st floor on 6th block. 西餐厅在六号楼一楼 17、I need a wake u

17、p call at 06:00am tomorrow morning. 去须要明天早上六点的叫醒服务。 18、How far from the GZ city to our hotel ? 请问从酒店到广州有多远？ *Is is about 70 kilometers from GZ city to our hotel. 大约70公里 转房 *Can you change the room for me? Its noisy. 能给我换个房间吗?这儿太吵了。 *My wife was woken up several times by the noisy the baggage elevato

18、r made. 我妻子被运输行李的电梯发出的嘈杂声弄醒了几次。 *She said it was too much for her. 她说这使她难以忍受。 *Im awfully sorry , sir. 特别愧疚，先生。 *I do apologize. 我向您致歉。 *The light in this room is too dim. 这房间里的灯光太暗了。 *please get me a brighter one . 请给我换个亮的。 *The room is too cold for me .I feel rather cold when I sleep. 这房间太冷了，我睡觉时感

19、到很冷。 Dialogue A A：Good morning, sir.What can I do for you ? B：Im in Room 6305.Can you change the room for me ? Its too noisy .My wife was woken up several times by the noise the baggage elevator made.She said it was too much for her.A：Im awfully sorry ,sir.I do apologize .Room 6306 is near the eleva

20、tor .Its poible that the noise is heard early in the morning when all is quiet. B：Anyhow, Id like to change our room. A：No problem, sir .We will change the room for you right away.Please waiting in the room ,and the bellboy will help you. B：All right. Dialogue B A：Good evening, maam.What can I do fo

21、r you？ B：Yes.The light in this room is too dim.Please get me a brighter one. A：Certainly, sir.Ill be call housekeeping go to your room right away. B：OK.An, yes , the room is too cold for me .I feel rather cold when I sleep.Would you likean extra blanket? A：Ok, housekeeping will send a blanket for yo

22、u later .Is there anything else I can do for you ,sir ? B：No,thanks. A：Good night ,maam. Words and Expreion elevatorn.电梯 extraa.额外的，外加的 blanketn.羊毛毯，毯子，毛毡 LEAVE A MESSAGE R：Good evening, sir .What can I do for you ? G：Would you please tell me Mr.Smiths room number? R：How to spell,sir? G：S-M-I-T-H R：

23、One moment, please.Could I put you through to Mr.Smiths room? G：Yes,would you please tell me his room number? R：I am sorry, I can not tell you the room number. G：That is all right. 酒店前台接待英文培训 酒店前台接待培训 酒店前台接待礼仪培训 酒店前台接待礼仪培训 酒店前台接待用语中英文 酒店前台接待程序 酒店前台接待流程 酒店前台接待礼仪 酒店前台接待流程 酒店前台接待流程 本文来源：网络收集与整理，如有侵权，请联系作者删除，谢谢！第15页 共15页第 15 页 共 15 页第 15 页 共 15 页第 15 页 共 15 页第 15 页 共 15 页第 15 页 共 15 页第 15 页 共 15 页第 15 页 共 15 页第 15 页 共 15 页第 15 页 共 15 页第 15 页 共 15 页