《公司实用英语》课件.pptx

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1、PPT courseware for Company Practical EnglishDaily company languageBusiness Negotiation EnglishBusiness Receipt EnglishCompany Introduction EnglishBusiness communication skillscontents目录Daily company language01 Good morning/afternoon/evening,everyone.Thank you for coming today.Greetings Allow me to i

2、ntroduce our esteemed guests/new employees/members of the board.IntroductionGreetings and introductions Attend a meetingOpening the meetingThank you all for being here today.We have a lot to cover,so lets get started.Taking attentionDoes everyone have a chance to introduce themselves?Closing the mee

3、tingThats all for today.Thank you for your participation.Answering the phone Hello,this is Your Name from Your Company.How may I assist you?Leaving a message Im sorry,Persons Name is not available at the moment.Can I take a message?Telephone communication Re:Your Recent EmailSubject line Dear Recipi

4、ents Name,Salutation Thank you for your time.Best rewards,Your NameClosingBusiness email writingBusiness Negotiation English02InquiriesSoliciting information about products or services from suppliersGathering market intelligence to understand the competition and pricesInquiries and OffersPreparing f

5、or the negotiation by understanding the needs and preferences of the other partyInquiries and OffersOffersPresenting a formal offer to the other party,including terms and conditionsNegotiating the terms of the offer to reach a consensusPreparing backup offers in case the first offer is rejected01020

6、304Inquiries and OffersPrice QuotingUnderstanding the cost structure of the product or serviceComparing prices with competitors to negotiate a better dealDiscussing pricesProbing for price breaks or discounts based on quantity or timingDiscussing pricesPrice AnalysisNegotiating for better terms base

7、d on the value provided by the product or serviceEvaluating the cost effectiveness of the product or service compared to alternativesUnderstanding any hidden costs or additional fees that may affect the final priceDiscussing pricesPackagingDiscussing the type of packaging required for the product or

8、 serviceNegotiating for custom packaging to meet specific needs or branding requirementsPackaging and TransportationEnsuring that the packaging is durable and suitable for transportationPackaging and TransportationPackaging and Transportation01Transportation02Negotiating the mode of transportation a

9、nd associated costs03Discussing delivery times and ensuring that the transportation schedule aligns with the needs of the business04Probing for better rates or preferential treatment from transportation providersPayment MethodsDiscussing various payment methods available,such as cash,bank transfer,l

10、etter of credit,etcNegotiating terms of payment,including timing,currency exchange rates,and interest ratesPayment and DeliveryUnderstanding any associated risks or costs related to different payment methodsPayment and Delivery01Agreeing on a delivery date or window that aligns with the needs of the

11、 businessEnsuring that the delivery is tracked and confirmed upon receiptNegotiating for fast delivery in case of urgent needs or last minute changesDelivery Schedule020304Payment and DeliveryBusiness Receipt English03 Master the basic etiquette and common English expressions for airport welcome,inc

12、luding how to communicate with foreign guests,arrange transportation,etc.Airport welcome Understand the hotel reservation process,master common English expressions for booking hotels and communicating with hotels.Accommodation arrangementAirport pickup upHotel selection Based on the needs and budget

13、 of foreign guests,choose a suitable hotel and understand the hotel facilities and services.Check in procedures Familiar with the check-in procedures,proficient in common English expressions for checking in and communicating with hotel service personnel.Hotel reservation Master common English expres

14、sions for sending and responding to banquet invitations,understand banquet etiquette and arrangements.Banquet invitation Learn common English expressions and communication skills at the dining table to improve cross-cultural communication skills.Dining table communicationBusiness BanquetTravel Plan

15、Arrange appropriate travel plans based on the interests and time of foreign guests,understand tourist attractions and characteristics.Tourism services Master the common English expressions for booking air tickets,train tickets,and tourism services to ensure a smooth travel itinerary.Tourism arrangem

16、entsCompany Introduction English04VS Introduce the companys history,corporate culture,and development vision,helping learners understand the companys background and values.Detailed description Introduce the companys establishment time,development history,corporate culture concept,core values,and fut

17、ure development direction,etc.,so that learners can have a more comprehensive understanding of the company.SummaryCompany History and CultureProduct and Service IntroductionProvide a detailed introduction to the companys products and services,including product features,uses,and market advantages,to

18、help learners understand the companys core competitiveness.SummaryList various products and services of the company,analyze their characteristics,advantages,and market prospects,and explain the companys innovation and differentiation in products and services to demonstrate the companys core competit

19、iveness.Detailed descriptionSummary Analyze the market and competitors where the company is located,including market size,competitive landscape,and competitive advantages,to help learners understand the companys position and challenges in the market.要点一要点二Detailed description Analyze the market size

20、,development trends,and competitive landscape of the company,compare the advantages and disadvantages of the company and its competitors,and propose the companys strategies and countermeasures in market competition.Market and competitor analysis Introduce the companys future development plan and str

21、ategic goals,including plans for market expansion,product innovation,and talent cultivation,to help learners understand the companys future development direction.Summary Explain the companys future development goals,strategic planning,and key measures,such as market expansion plans,new product resea

22、rch and development plans,talent cultivation,and team building,so that learners can understand the companys future development direction and prospects.Detailed descriptionFuture development planBusiness communication skills05Mastering effective listening and expression skillsEffective listening and

23、expression are crucial in business communication.Listening not only requires listening with your ears,but also understanding the other persons intentions and needs.When expressing,pay attention to clarity,conciseness,and logic,and avoid using vague or ambiguous language.Effective listening and expre

24、ssionUnderstanding the importance of nonverbal communicationNon verbal communication refers to the transmission of information through body language,facial expressions,eye contact,and other means.In business communication,nonverbal communication is equally important,sometimes even more important tha

25、n language itself.Learn to observe the other persons nonverbal signals in order to better understand their true intentions.Non verbal communicationMastering techniques for handling conflicts and building trustConflict and trust are inevitable in business communication.When dealing with conflicts,one

26、 should remain calm and rational,and seek solutions that are acceptable to both parties.Building trust takes time,but it can be strengthened through honest,transparent,and consistent behavior.Dealing with conflicts and building trustUnderstand and respect business etiquette and habits from different

27、 cultural backgroundsIn the globalized business environment,understanding business etiquette and habits from different cultural backgrounds is crucial.Respect the customs and values of the other party and avoid misunderstandings or conflicts caused by cultural differences.Appropriate etiquette and behavior can help establish good business relationships.Business Etiquette and Cultural DifferencesTHANK YOU感谢观看