酒店声称预定但未到达检查服务程序.docx

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1、 酒店声称预定但未到达检查服务程序_物业经理人源自建筑资料 酒店声称预定但未到达的检查效劳程序 Objectives目标 *To ensure that the number of No Shows is correct 确保预定但未到的房间号码正确。 *To minimize the chance for disputed room rates upon check out 将可能在离店时对房价产生争吵的可能性减小到最低。 Policy Statement: 政策阐述 *It is the hotels policy to check all claimed bookings before

2、they are classified as No Show 这是酒店关于在将声称的预定划入预定但未到达的类型前做全部检查的政策。 Procedures程序 1. The Guest Service Manager checks all claimed bookings at 23:00 hours 大堂经理在23点前检查全部声称的预定。 2. He compares the bookings with the in-house guest list to see if guests have mistakenly been checked in as walk-in guests. If t

3、his is true the room rate of the walk in folio needs to be checked against the rate agreed during the time of reservation and changed if favorable for the guest. 他比拟预定和住店客人表以判别是否有客人被划入散客的行列。假如状况属实，散客房价应当依据在预定时的协议被核对并依据客人的赞成与否进展更改。 3. The Registration Cards need to be checked in order to ensure that

4、the Front Desk Agent check in the folio after registration. 核对登记卡以便前台员工在登记后为其办理入住手续。 4. Before the Guest Service Manager confirms the reservation as No Show, he retrieves the reservation correspondence and checks if the booking was not cancelled or amended. 在大堂经理确定预定为预定但未抵达的状况前，他重新检查预定信，检查预定是否被取消和修改

5、。 5. If there is any uncertainty the assigned room has to be checked physically. 假如有任何不确定因素，将对被安排好的房间进展常规检查。 6. In case the No Show concerns a VIP or a repeat guest the Guest Service Manager may decide to forward the reservation to the next day. 万一预定但未抵达的状况涉及到VIP或回头客的状况，大堂经理可以视状况将其延期到其次天。 7. The no-show report and supporting correspondence is passed to the ADOR the following morning for review. 预定但未抵达报告和相关信息将被送给房务总监以便其次天早上检查。