服务指南.ppt

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1、福建藤山戴斯国际酒店欢迎您LOGOLOGO服务指南Services Directory福建藤山戴斯酒店Days Hotel Tengshan Fujian阳光品质 价值之选 The Best Value Under The SunLOGO目 录住客须知 3前厅服务 5客房服务 8餐饮服务 11会议室及其他服务 13电话指南 16宾客使用电话须知 17酒店主要电话号码 18怎样使用直通国际电话 19国家代码及地区代码 20地区代码 21受付电话代码 25安全保障措施 26送餐服务 30LOGOCONTENTSCONTENTS NOTICE NOTICE3 3 FRONT OFFICE SERVI

2、CE FRONT OFFICE SERVICE5 5 HOUSEKEEPING SERVICE HOUSEKEEPING SERVICE8 8 FOOD&BEVERAGE SERVICE FOOD&BEVERAGE SERVICE1111 MEETING ROOM&OTHER SERVICE MEETING ROOM&OTHER SERVICE 13 13 TELEPHONE DIRECTORY TELEPHONE DIRECTORY1616 TELEPHONE OPERATION INSTRUCTIONS TELEPHONE OPERATION INSTRUCTIONS 17 17 FREQ

3、UENTLY USED TELEPHONE NUMBERS FREQUENTLY USED TELEPHONE NUMBERS IN THE HOTEL IN THE HOTEL 18 18 HOW TO MAKE AN IDD CALL HOW TO MAKE AN IDD CALL1919 COUNITRY CODE&AREA CODE COUNITRY CODE&AREA CODE 20 20 AREA CODE AREA CODE2121 COLLECT CALL CODE COLLECT CALL CODE2525 SECURITY&SAFETY INFORMATION SECURI

4、TY&SAFETY INFORMATION2626 MEAL_DELIVERY SERVICE MEAL_DELIVERY SERVICE3030LOGO尊敬的来宾：热忱欢迎阁下光临藤山戴斯国际酒店！能接待阁下，我们感到极其荣幸！我们衷心祝愿阁下在下榻期间万事如意，身体健康！我们期待在不久的将来再次接待阁下和您的朋友，谢谢！藤山戴斯国际酒店Dear Guest,You are warmly welcome to the Days Hotel Tenshan Fujian.All the staff are honored and delighted to be at your service.

5、Good health and may all your wishes be fulfilled during your stay.Thank you and we look forward to serving you and your friends again in the future!Days Hotel Tenshan Fujian LOGO尊敬的贵宾：为了阁下和酒店的安全，特对住房作如下规定，敬请理解、合作：1.阁下进店时，请到总台办理住房手续，出示证明本人身份的有效证件。贵重物品请交总台保管（住客免费），否则如有分则如有遗失。本店怒不承担责任。2.凡属易燃性、爆炸性、含毒性、腐

6、蚀性和放射性等危险品请勿带入酒店。3.请勿将宠物，枪支、武器及有异味物品带人酒店。4.政府法令禁止招娼、吸毒、聚赌、斗殴等非法行为。5.外来访客须经住客同意，在服务台办理登记手续后方能进房，所有访客请在夜间23:00前离开客房，如需留宿请到总台接待处办理登记手续。6.请不要将不明身份的女子带入您的房间，以免招来不必要的麻烦。7.切勿高声喧哗，以免影响他人休息8.患精神病及传染病的客人恕不接待。9.切勿在床上吸烟。10.阁下在离开房间时，应切断自动节能电源（除空调、冰箱外）。LOGO11.客房内除了电动剃须刀和现有提供的房内电器设备外不得私自增加电 器设备，如传真机、烤箱、电饭煲、微波炉、调压器

7、、变压器等。阁下需要在房间增添使用电器设备，必须报客房部，经酒店同意、备案方能使用。12.凡阁下经过同意增加使用的电器设备，要注意按以下规定使用：A.房内插座只许接通一只500W以下的电器。B.凡需要插座上同使用两个电器设备，每个应控制在200W以下。C.我店提供物品借用服务：住客可借用熨斗、电吹风、电源变压器（220V、110V、多功能插座，但只能作短时间一次性使用，两种电器 不能同时使用。13.请爱护本店内的一切用品及设备，如有损坏，需按酒店规定赔偿。14.房内消费酒水费用在您退房时一并结账。酒水、饮料一经开启，其费用即计入您的账单。15.注意房门后的走火通道图，了解各通道正确位置，发生火

8、警需要疏散 时，按走火通道疏散。LOGODear GuestsDear GuestsFor the sake of the safety,we make regulations as follows.Thanks For the sake of the safety,we make regulations as follows.Thanks for your understanding and cooperation.for your understanding and cooperation.Guests should register reception counter when chec

9、king-Guests should register reception counter when checking-in.Safetyin.Safety deposit boxes at the front desk are available without charge for deposit boxes at the front desk are available without charge for the valuables of hotel 1.guests.Otherwise,hotel the valuables of hotel 1.guests.Otherwise,h

10、otel winnwinn assume no assume no responsibilities of any loss responsibilities of any loss 2.For the safety of guests,no 2.For the safety of guests,no inflammables,explosivesinflammables,explosives,Poisons,corrosivePoisons,corrosive and radioactive materials are allowed to bring and radioactive mat

11、erials are allowed to bring into the hotel into the hotel 3.All kinds of 3.All kinds of pets,gunspets,guns ammunition weapons and other things with ammunition weapons and other things with bad smells are prohibited to bring into the hotel bad smells are prohibited to bring into the hotel 4.4.Prostit

12、ution,drugProstitution,drug addiction,gambling,overdrinking,addiction,gambling,overdrinking,Fighting and any other illegal activities are strictly forbidden Fighting and any other illegal activities are strictly forbidden in the hotelin the hotel5.All the visitors must receive the approval by the gu

13、ests and 5.All the visitors must receive the approval by the guests and plesaseplesase register at Front Desk before coming into the guest room.register at Front Desk before coming into the guest room.Visitors should leave the room before 23:00 at night.Those who Visitors should leave the room befor

14、e 23:00 at night.Those who wish to stay overnight in the hotel should register at wish to stay overnight in the hotel should register at therther reception with a valid certificate of identification.reception with a valid certificate of identification.LOGO6.Please do not bring any unidentified girl

15、into your room in 6.Please do not bring any unidentified girl into your room in case of unnecessary trouble.case of unnecessary trouble.7.Never annoy your neighbors with loud noises.7.Never annoy your neighbors with loud noises.8.Our hotel declines those who suffer from mental or 8.Our hotel decline

16、s those who suffer from mental or contagious diseases.contagious diseases.9.Dont smoke in bed.9.Dont smoke in bed.10.Guests are required to shut off the auto-saving 10.Guests are required to shut off the auto-saving electricity(exceptelectricity(except air-conditioner&refrigerator)when air-condition

17、er&refrigerator)when leaving room.leaving room.11.Guests are not permitted to add any other electric 11.Guests are not permitted to add any other electric appliances such as fax machine,baking oven,rice-cooker,appliances such as fax machine,baking oven,rice-cooker,micro oven,adapter,transformer and

18、so on.Anyone who want micro oven,adapter,transformer and so on.Anyone who want to add other electric appliances should report to the to add other electric appliances should report to the Housekeeping Department.After being permitted and put on Housekeeping Department.After being permitted and put on

19、 record.record.LOGO12.Anyone who is approved to add other electric appliances should 12.Anyone who is approved to add other electric appliances should pay attention to the following.pay attention to the following.A.Only electric appliances below 500Wcan be plugged into the A.Only electric appliances

20、 below 500Wcan be plugged into the socket in roomsocket in roomB.if two appliances are used at the same time,each should be B.if two appliances are used at the same time,each should be below 200Wbelow 200WC.Our hotel offers special C.Our hotel offers special service.Electricservice.Electric iron,hai

21、r iron,hair dryer,dryer,power adapter(220v,110v),multifunctional out-let can be borrowed power adapter(220v,110v),multifunctional out-let can be borrowed form the service counter.Note:Each should be used once in a short form the service counter.Note:Each should be used once in a short time and alone

22、 time and alone 13.Guests are required to take good care of the facilities of 13.Guests are required to take good care of the facilities of hotel.Damage to anything belonging to the room shall be paid off hotel.Damage to anything belonging to the room shall be paid off according to the regulation.ac

23、cording to the regulation.14.Drinks and refreshments at room mini-bar will be charged when 14.Drinks and refreshments at room mini-bar will be charged when you check out.Please be sure that a drink will be charged if the you check out.Please be sure that a drink will be charged if the bottle is bott

24、le is opendedopended.15.Please pay attention to the diagram on the back of door and 15.Please pay attention to the diagram on the back of door and familiar the correct location of familiar the correct location of evevyevevy passage for an evacuation passage for an evacuation route in case of fire.ro

25、ute in case of fire.Thanks for your cooperation!Thanks for your cooperation!LOGO前厅服务大堂副理（7:3024:00）设于一楼大堂，随时为阁下服务，欢迎垂询。电话：“7”总台问询、接待处设于一楼总台，24小时为阁下服务，办理入住登记，调整房间，留言并解答有关入住问题。电话：“5”订房处（7:3023:00）设于一楼大堂，为阁下提供订房服务。电话：“8188”结账处设于一楼总台，24为阁下提供交付押金、退房、结账、外币兑换及账务查询服务。阁下可以用现金或酒店接受的信用卡、银行支票支付住房、就餐、洗衣、电话等费用。本酒

26、店接受下列信用卡：运通卡、万事达卡、VISA卡、大莱卡、JCB、长城卡、牡丹卡、龙卡、金穗卡。电话：“3”LOGOFRONT OFFICE SERVICEASSISTANT MANAGER（7:3024:00）In the lobby,ready to offer assistance upon request.Tel:“7”RECEPTION&INFORMATION Front Desk Reception offers 24-hour service for your checking in,changing room,leaving message and ready for any i

27、nquiries on your accommodation on the lst floor.Tel:“5”RESERVATION（7:3023:00）Room reservation is available for guests in the lobby.Tel:“8188”CASHIER COUNTER In the lobby.there is a 24-hour service for your check out.deposit.money exchange and financiai inquires.Cash or acceptable credit credit cards

28、 and bank checks can be used to pay for your room.Dinner,dinner,laundry and phone calls.LOGO前厅服务房租计算房租计算酒店定价、依据客房的面积、设施及位置不同而不同，另附加15%的服务费。客房一经开始使用，即须按该房租金收费。如占用时间不足一日，仍须按全日租金计算。贵重物品寄存处贵重物品寄存处总台免费为阁下提供贵重物品寄存服务。电话：“3”退房时间退房时间退房时间为中午12:00；超过12:00需要加收半日房租；超过18:00需加收全日房租。行李处（行李处（7:0001:007:0001:00）需要行李搬

29、运请与大堂礼宾部联系，行李员18小时为阁下服务。提供免费行李寄存，车辆预定服务。电话：“4”叫醒服务叫醒服务请通知总机，阁下便会按时被唤醒。电话“0”LOGOFRONT OFFICE SERVICE The following cards are accepted：American Express,Master,Visa,Diner Club,Jcb,Great Wall Card,ICBC,CCB,ABC.Room Rate CalculationThe room rates are different depend on room area.Facilities and location

30、in additional 15%service fee.Please pay for the room according to the room rate once you check in.You have to pay the full room rate if you occupy the room less than 1 day.SAFETY DEPOSIT BOXSafety deposit boxes are available without charge for the valuables of hotel guests.CHECK-OUT TIMEThe check-ou

31、t time is 12:00 noon.For late check out from 1:00 pm until 6:00pm.A charge of 50%of your room rate will apply.Check out after 6:00pm will be charged at the full room rate.LUGGAGE OFFICE(7:00-01:00)A 18-hour luggage service is available.Offering free luggage storage and vehicles reservation service l

32、obby.Tel:“4”WAKE UP SERVICEPlease inform the operator of the wake-up time and room number,you will be waked up on time.Tel:“0”LOGO失物招领如阁下发现物品遗失，请与大堂副理联系。电话：“7”寻人服务为阁下提供店内寻人服务。电话：“4”商务中心（7：30-23:00）为阁下提供传真、复印、中英文打字、电脑租借、秘书及订购福州至全国各地的飞机、火车及国际机票等服务。电话：“8188”“8199”LOGOLOST&FOUNDPlease contact the assist

33、ant manger.Tel:“7”PAGING SERVICEHelping you page someone in the hotel.Tel:“4”BUSINIESS CENTER(7:30-23:00)Business center services including Fax,Photocopying,English&Chinese type writing,PC renting and other secretarial services.Tel:“8188”“8199”TICKET CENTER(8:30-20:00)Plane or train ticket boobking

34、services for travel from fuzhou to the other major cities in China are available including international flight ticket reservation.Tel:“8188“8199LOGO内线及外线电话内线电话请查阅电话指南，外线电话请拨“9”。闭路电视阁下可以根据节目单选择收看节目。中央空调客房设有恒温空调装置，请注意使用空调指示器按钮，由16C-32C自行调节，以使室内温度达到阁下的理想要求。电压室内提供的电压为220V、110V（仅供110V自备剃须刀等小电器）。送餐服务（7:0

35、024:00）22：30后有限选择，若需早餐服务请与送餐部联系。电话：“8200”“8203”LOGOINTERAL&EXTERNAL CALLSINTERAL&EXTERNAL CALLS Check with the telephone directory.Please dial“9”Check with the telephone directory.Please dial“9”first first to make a local/international/domestic call.to make a local/international/domestic call.CLOSE-

36、CIRCUIT TV CLOSE-CIRCUIT TV Enjoy Satellite TV Programs with TV Program Channel Menu.Enjoy Satellite TV Programs with TV Program Channel Menu.CENTRAL AIR-CONDITIONING SYSTEM CENTRAL AIR-CONDITIONING SYSTEM There is an air-conditioning control in every room.Please There is an air-conditioning control

37、 in every room.Please press the knob on the button of air conditioner to adjust press the knob on the button of air conditioner to adjust the room temperature between 16C to 32C that you feel the room temperature between 16C to 32C that you feel the best.the best.SOCKET VOLTAGESOCKET VOLTAGEBoth 110

38、v(shaver only)and 220v are availableBoth 110v(shaver only)and 220v are availableSOCKET VOLTAGESOCKET VOLTAGE（7:0024:007:0024:00）With a limited selection of meal available after 22:30 If With a limited selection of meal available after 22:30 If you require in-room breakfast,please contact meal-delive

39、ry.you require in-room breakfast,please contact meal-delivery.TEL:“8200”“”8203TEL:“8200”“”8203LOGO客房服务房内小酒吧房内小酒吧是特为阁下方便准备的，酒水饮料价格详见价格表。饮用后请与当日签单认可，以便阁下退房时一并结账。请阁下注意：酒水、饮料一经开启、其费用即计入阁下的账单。客房用品饭店备有睡枕、毛毯、电源变压器（220V、110V）、多功能插座、电熨斗、电吹风等用品。如需借用，请与客房中心联系。电话：“6”洗衣服务阁下请与每天12：00前，把需要洗烫的衣服按干洗、水洗分装并填写好表格后一并交给服

40、务员，服务员便可于当日19:00前送回衣服；特殊服务详情，参阅洗衣价目单上的说明。电话：“6”免费宽带上网服务室内提供24小时免费宽带上网服务，如需提供帮助请与客房中心联系。电话：“6”擦鞋服务客房壁柜内备有擦鞋器，如需要特殊服务，请与客房中心联系。电话：“6”LOGOHOUSEKEEPING SERVICEHOUSEKEEPING SERVICEMINI BARMINI BARThe mini bar in your room is specially prepared for your convenience.The The mini bar in your room is special

41、ly prepared for your convenience.The prices of drinks are on the list.Please sign the bill after consumption.prices of drinks are on the list.Please sign the bill after consumption.Please be sure that drink will be charged if the bottle is opened.Please be sure that drink will be charged if the bott

42、le is opened.ADDITIONAL HOTEL ROOM SUPPLIES ADDITIONAL HOTEL ROOM SUPPLIES Pillows and blankets.transformer(220v-110v).power socket extensions.hair Pillows and blankets.transformer(220v-110v).power socket extensions.hair dryers will be provided upon request.dryers will be provided upon request.Tel:“

43、6”Tel:“6”LAUNDRY SERVICE LAUNDRY SERVICE Articles collected before 12:00 at the noon will be returned at 7:00 Articles collected before 12:00 at the noon will be returned at 7:00 p.mp.m in in the same day.With the forms filled in,dry-clean or water-the same day.With the forms filled in,dry-clean or

44、water-cIeancIean laundry laundry should be put into different laundry bags and hand to the attendants.For should be put into different laundry bags and hand to the attendants.For detail of Express Service,please refer to the laundry list.detail of Express Service,please refer to the laundry list.Tel

45、:“6”Tel:“6”FREE INTERNET SERVICEFREE INTERNET SERVICEA 24-hour free internet service is available.Please contact the A 24-hour free internet service is available.Please contact the Housekeeping Center for any assistance.Housekeeping Center for any assistance.Tel:“6”Tel:“6”SHOE-SHINING SERVICE SHOE-S

46、HINING SERVICE Shoe-shining equipment is available in the Shoe-shining equipment is available in the wardrobe.ifwardrobe.if you need special you need special service,please contact the Housekeeping Center.Tel:“6”service,please contact the Housekeeping Center.Tel:“6”LOGO客人来访根据政府规定，来访者务必于夜间23:00前离开客房。

47、如访客欲留宿，须持有效证件到总台接待处办理住宿手续。加床如需加床，请与总台接待处联系。电话：“5”残疾特护如需特别服务，请与客房中心联系。电话：“6”请勿打扰当阁下需要清净时，请按下“请勿打扰”健，并可通知总机不要将电话转到房间或代为留言。电话：“0”紧急情况紧急情况请与总机联系。为了阁下的安全，请熟悉在房门后的火警撤离路线指示图。电话：“0”宠物所有宠物禁止携入饭店内，不便不处，谨表歉意。LOGOVISITORSVISITORSAccording to the regulations of the local government,According to the regulations o

48、f the local government,Visitors should leave hotel rooms prior to 23:00p.m.if visitors Visitors should leave hotel rooms prior to 23:00p.m.if visitors wish to stay,please register at the Front Desk with valid wish to stay,please register at the Front Desk with valid identification.identification.EXT

49、RA BEDEXTRA BEDPlease contact the Reception Desk.Tel:“5”Please contact the Reception Desk.Tel:“5”SPECIAL SERVICE FOR THE DISABLEDSPECIAL SERVICE FOR THE DISABLEDPlease contact the Housekeeping Center Tel:“6”Please contact the Housekeeping Center Tel:“6”DO NOT DISTURBDO NOT DISTURBIn case you need pe

50、ace and quiet,please push the“DND”button In case you need peace and quiet,please push the“DND”button and inform the operator not to transfer calls to your room or to and inform the operator not to transfer calls to your room or to take a message for you.take a message for you.Tel:“0”Tel:“0”EMERGENCY