酒店英语Unit2Check-in.ppt

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1、Check in(Registration)Front DeskReception Desk of Executive Floor行政楼层接待处行政楼层接待处“行政楼层接待处”（reception desk of executive floor)其功能跟一楼大堂的前台（front desk)大致上是一样，主要是让入住该（些）楼层的客人能享受一个较“尊贵”的特级待遇，在入住和离店手续所花时间（等候时间最短）、舒适度（可以坐着办手续）、个人私隐（绝少有别人挤在你边上）等方面都有所改善。两者不同者，只是“前台”是面向所有客人，而“接待处”就专门服务行政人员楼层的客人而已。Room Card/Room

2、 KeyRegistration Form(入住登记表）入住登记表）Passportbellman n.行李员行李员 TheProcedureofDoingChick-inStep1:Asking the guest to fill in the formStep2:Letting the guest show the ID card and credit cardStep3:Receiving the deposit from the guestStep4:Asking for the departure timeStep5:Confirming all information and gi

3、ve back ID card and credit cardStep6:Offering room key and sending wish to the guestDialogue 1Did the man make the reservation before?What kind of room does Mr.White want?Is there any room available for Mr.White?How long does Mr.White want to stay?No,he didnt.A room with a king-size bed and a bath.Y

4、es,there is.For two nights.43.1590$Peter Whitemalepassport6.16.31108800RMB/night City Wall Hotel1.May I help you?=_？=_？2.Have you made any reservation?=Do you have a _ with us?3.Wait a moment please.=_4.Please show me your passport.=_ I see your_?May I(看一看）_ your（身份证）_?5.Please fill in this registra

5、tion form?=Would you mind _out the _?reservationJust a minute/moment.Maypassporthave a look at ID cardfillingregistration form您有预订吗？Different Expressions(表达方式）6.How are you going to pay,_cash or _credit card?=How would you like to make your payment(n.付款）?7.Here are the _to room 1108.8.The _will show

6、 you up with your baggage.=Our _will _you to your room.9.I hope youll enjoy your stay with us.=_inbyroom keybellmanbellmanbring/takeRevisionTranslate the Chinese into English.空房空房/可售房可售房保证金保证金/押金押金登记登记入住入住签名签名支付，付款支付，付款给给某人安排某事某人安排某事availableroomsdepositregistrationcheck-insignaturepaymentarrangesth

7、forsb您做过预订吗？您做过预订吗？请稍请稍等。等。请请出示您的护照。出示您的护照。请请您填写一下这个表格。您填写一下这个表格。Haveyoumadeanyreservation?Waitamoment,please.Pleaseshowmeyourpassport.Pleasefillinthisregistrationform.你想用现金还是信用卡付押金你想用现金还是信用卡付押金？这是这是1108房的房的房卡房卡。行李员会带您去房间行李员会带您去房间。希望您住的愉快。希望您住的愉快。Howdoyougoingtopay,incashorbycreditcard.Hereistheroom

8、keyforroom1108.Thebellmanwillshowyouuptotheroom.Ihopeyouenjoyyourstaywithus.Dialogue 2WhatkindofroomdoesPeterWhitewanttostayin?DidMr.Whitehaveareservation?IstherearoomonthelowerfloorforMr.White?A double room with bath.Yes,he did.No,there isnt.ExerciseR:MayIseeyourpassportplease?R:CouldIpaybycreditca

9、rd?R:MayIknowyourdeparturetime?R:Haveyoumadeanyreservation?G:Imafraidnot.G:Perhaps10:00.G:Hereyouare.G:Certainly,sir.Fillintheblanks1.Could I pay by _ _?2.May I know your _ time?3.Would you mind _ _ this registration form?4.Could you arrange a king-size bed room _ _ _ us?5.I want to stay here _ the

10、April 15th _ 17th.credit card departurefilling in with bath forfromtoPair workA walk-in guest wants to stay in the City Wall Hotel.But the hotel is fully booked.Some useful expressions:Im afraid/sorry.Would you like to try.I would suggest We can recommend you another hotel if you like.ListeningR:Goo

11、dafternoon,sir._?G:Goodafternoon,_R:Oh,Imsorry,Mr.White,_G:No,thanks.Idliketostayatyourhotel.Itsmoreconvenient.May I help youIm Peter White.I want a single room with a bath for two nights.All rooms are booked up.Would you like meto get in touch with another hotel for you?R:Then_instead?G:Howmuchisth

12、edoubleroom?R:_G:ThatsOK.Illtakeit.R:MayIsee_,please?G:Hereitis.R:Couldyou_?G:Oh,Illtakecareofit.Thanks.would you mind having a doubleroom1000 per nightyour passportfill in the registration formClass Activity全班分成两组，一组扮演全班分成两组，一组扮演预订员，预订员，一组扮演顾客，每组成员轮流进行一组扮演顾客，每组成员轮流进行对话，顾客要尽可能多的问问题对话，顾客要尽可能多的问问题（例如房

13、型，特殊要求），而预订（例如房型，特殊要求），而预订员要尽可能礼貌地回答问题，最终员要尽可能礼貌地回答问题，最终选出班上的选出班上的“最佳预订员最佳预订员”和和“最最难缠顾客难缠顾客”。Translation1.1.Couldyouarrangeaking-sizebedCouldyouarrangeaking-sizebedroomwithbathforme?roomwithbathforme?2.2.MayIseeyourpassportplease?MayIseeyourpassportplease?3.3.Haveyoumadeanyreservation?Haveyoumadeanyreservation?4.4.CouldIpaythedepositbycreditCouldIpaythedepositbycreditcard?card?5.5.WouldyoumindgivingustwonameWouldyoumindgivingustwonamecards?cards?