超市处置突发事件应急预案.doc

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1、超市处置突发事件应急预案千千生活购物广场处置突发事件应急预案处置突发事件应急预案为有效预防和控制突发事件的发生和危害程度，保障公司职工和顾客的生命和财产安全，特制定处置突发事件应急预案。本预案所称的突发事件主要指火灾、打架斗殴、人员受伤、漏水、偷盗、停电等。突发事件按照“预防为主、防治结合”的处理方针，坚持日常管理与应急处置相结合，发生突发事件，应积极调动全公司的所有资源和力量，迅速启动应急预案，落实应急措施，在最短时间内高效、快速、有序地进行处置，力求将危害降低到最小程度。一、组织管理公司成立突发事件应急领导小组。组长：经理店长副组长：安保组长成员：收银组长生鲜组长副食组长百货组长家纺组长安

2、保人员领导小组对公司突发事件处置工作负总责，组长为第一责任人，副组长为第二责任人，各成员为具体负责人。应急领导小组主要职责如下：1、组织拟订突发事件防治方案，制定应急处置措施。2、指挥处置突发事件。3、及时向有关部门如实报告情况。千千生活购物广场处置突发事件应急预案4、调查或协助调查突发事件发生原因等。二、日常预防1、禁止在仓库、卖场及其他工作场所吸烟。2、禁止将任何东西堆放在安全门及安全通道前，以免阻塞。3、未经经理允许，不得将非超市人员带入办公室或仓库。4、员工应对任何可能引起危险的操作和事件要提出警告；严重的应报告部门主管及经理。5、员工应熟悉卖场和仓库灭火装置的位置，应熟悉应急设备的使

3、用方法。6、员工应遵守工具的安全操作说明；非工作执掌范围，不得擅自使用机器设备。7、禁止移动或拆除设备上的安全标识，禁止改装现有设备。8、员工在各自的岗位区域内应积极参与处理意外事故，服从统一调度。9、如发现的安全隐患及可疑人员，应及时向部门主管或经理汇报。三、应急准备1、应急预案发布后，经理应组织全体人员学习、培训、签字备查并填写培训记录，确保员工熟悉自身的应急职责和具备应急能力。2、应急领导小组应确定所需的应急设施，并保证充足提供。要定期检查、测试这些设施以保证其能够有效使用。应急设施包千千生活购物广场处置突发事件应急预案括：警报设施、应急照明、消防设施、监控设施、通讯设备、消防通道等。3

4、、应急领导小组应依据卖场布局合理绘制紧急疏散路线。4、应急领导小组应分别针对可能出现的各项突发事件组织一次演练，以检验和评估通信指挥、处理步骤、应急救援步骤、应急救援物资、应急救援设备、应急救援人员反应能力与职责等的安全可靠性。5、演练结束应对应急演练的结果进行评审，特别是对紧急情况发生后应急计划实施的效果进行评审，必要时修改应急预案。应急预案演练记录与评审结果应予归档。四、应急预案突发事件发生后，现场有关人员应当立即报告经理，应急领导小组全部成员立即赶赴现场，进行现场指挥，针对不同突发事件立即启动应急预案。(一)发生火警应急预案1、如出现火警，要迅速判断火警的真假。2、在场领导迅速组织人员灭

5、火防止火势曼延；如果火势较大无法扑灭，要迅速拨打“119”，告知火灾的具体位置。3、及时通知电工，做好电源的断电和送电准备工作。4、当班安保人员要坚守岗位，把好各出入口，阻止顾客入内，防止坏人乘机打劫，并劝说附近的顾客迅速离场。5、各部门工作人员要做好本部门内员工和顾客的疏散工作，千千生活购物广场处置突发事件应急预案会计、出纳和收银员要做好所有现金和帐目的转移，对在收银处等待结帐的顾客要劝说其离开。6、卖场员工要注意卖场内的顾客，劝说其退场，并要引导顾客从安全通道离开，同时要细心检查每一个角落，以防还有顾客在卖场内。自身也要做好撤退的准备。7、安保组要立即疏散卖场的顾客，积极参与现场灭火，客服

6、要保证广播的畅通。8、门口安保人员要引导消防车进场。义务消防员要协助消防员做好灭火工作，并有义务协助消防查清火灾原因。9、疏散的员工要在门前广场集合，以便清点。(二)打架斗殴应急预案1、发现打架事件，保安人员要快速、及时制止，防止事态的进一步恶化并及时通知值班领导2、如无法迅速控制事态，应拨打“110”，通知公安机关处理并保护好现场。对受伤人员要及时送往医院救抬。3、对有内部人员参加的打架事件要及时予以制止，并报告上一级领导。安保人员及相关员工要保护好服务区财产及其他顾客的人身安全。必要时要及时疏散顾客。4、在员工中加强思想教育，作好善后工作，避免负面影响的进一步扩大。(三)人员受伤的应急预案

7、1、超市有人受伤要及时通知在场的部门领导。及时将受伤千千生活购物广场处置突发事件应急预案人员送往医院治疗并通知受伤人员家属。2、如是超市原因造成顾客受伤，要及时向顾客赔礼道歉，接受顾客的批评，并做好善后处理工作。如不是超市的原因，也要根据人道主义做好各项工作。3、如是超市员工受伤，部门要做好受伤人员休息期间的顶岗工作。在员工中做好思想教育工作，防止负面影响扩大。(四)漏水、防汛应急预案1、发现漏水，在场领导要迅速安排员工做好物资的转移工作。2、及时通知维修人员，排除漏水，疏通下水道切断水源。3、汛期来临之前，要做好下水道的检查工作，要加强值班人员的思想教育和防汛物资的准备。(五)偷盗应急预案发

8、现偷盗者，员工应及时通知安保人员和部门主管，对情节较重或惯偷人员由安保人员将其扭送派出所。对夜间盗窃或者团伙盗窃要及时通知派出所或拨打“110”，保护好现场，协助公安机关破案。(六)停电应急预案1、发生突发性停电，要及时通知部门主管。通知电工，排除停电故障，检查备用电源和应急照明系统是否正常运行。2、收银员要保管好现金。安保人员要坚守岗位，防止意外事件。安保人员要劝说想进入超市购物的顾客，向其说明情况。千千生活购物广场处置突发事件应急预案员工要注意来往人员，防止商品被盗，必要时进行清场。3、后台负责停电前后电脑的运行，保证来电后收银台的正常运转。4、各部门停电时要关掉有关设施的电源开关。5、如

9、晚上停电，必要时，要做好提前清场的准备工作。6、电工要做好来电前的准备工作，使来电后的各项设施能够正常运转。Editors note: Find the latest COVID-19 news and guidance in Medscapes Coronavirus Resource Center.Most residents who were asked whether their training prepared them for COVID-19 in a Medscape survey said it had not or they werent sure.Whereas 40

10、said they felt prepared, 30 said they did not feel prepared and 31 answered they were unsure.(Numbers were rounded, so some answers pushed above 100.)One Quarter Have $300,000 or More in Student DebtThe Medscape Residents Salary Debt Report 2021, with data collected April 3 to June 1, found that nea

11、rly one in four residents (24) had medal school debt of more than $300,000.Half (49) had more than $20,000.The data include answers from 1659 US medal residents.For the sith straight year, female residents were more satisfied with their pay than their male colleagues.This year the satisfaction gap w

12、as 45 female compared with 42 male.That imbalance came despite making nearly the same pay overall ($63,700 for men and $63,000 for women).Among practing physians, the pay gap is much wider: men make 25 more in primary care and 31 more in specialties.More than a third of residents (34) said they felt

13、 residents should make 26 to 50 more than they do.Ten percent thought they should earn 76 to 100 more.For those not satisfied with pay, the reasons were feeling the pay was too low for the hours worked (81) or too low compared with other medal staff, such as physian assistants (PAs) or nurses (77千千生

14、活购物广场处置突发事件应急预案chose that answer).As for hours worked, 31 of residents reported they spend more than 60 hours/week seeing patients.The -paying specialties, averang $69,500, were allergy and immunology; hematology; plast surgery; aesthet medine; rheumatology; and specialized surgery.The lowest paid w

15、ere family medine residents at $58,500.In primary care, overall, most residents said they planned to specialize.Only 47 planned to continue to work in primary care.Male residents were much more likely to say they will subspecialize than their female colleagues (52 vs 35).More than 90 of residents sa

16、y future pay has influenced their choe of specialty, though more men than women felt that way (93 vs 86).Good Relationships With OthersOverall, residents reported good relationships with attending physians and nurses.Most (88) said they had good or very good relationships with attending physians, 10 said the relationships were fair, and 2 said they were poor.Additionally, 89 of residents said the amount of supervision was ropriate, 4 said there was too much, and 7 said there was too little.第 6 页 共 6 页