摩托罗拉大学教授详细讲解六西格玛管理方法.pptx

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1、MOTOROLA and the Stylized M Logo are registered in the U.S. Patent & Trademark Office. Six Sigma is a registered trademark and service mark of Motorola, Inc. All other product or service names are the property of their respective owners. Motorola, Inc. 2005.1 六西格玛简介六西格玛简介 2010年年6月月28日日MOTOROLA and t

2、he Stylized M Logo are registered in the U.S. Patent & Trademark Office. Six Sigma is a registered trademark and service mark of Motorola, Inc. All other product or service names are the property of their respective owners. Motorola, Inc. 2005.2 什么是六西格玛管理？什么是六西格玛管理？ 六西格玛管理的特点？六西格玛管理的特点？ 六西格玛在业界和在摩托罗

3、拉六西格玛在业界和在摩托罗拉 六西格玛案例分享六西格玛案例分享MOTOROLA and the Stylized M Logo are registered in the U.S. Patent & Trademark Office. Six Sigma is a registered trademark and service mark of Motorola, Inc. All other product or service names are the property of their respective owners. Motorola, Inc. 2005.3究竟什么是六西格玛管

4、理？究竟什么是六西格玛管理？你的企业是否比竞争对手有足够的竞争优势？-今天的竞争环境太恶劣了你的企业是否比竞争对手能更好的满足客户需求？-客户要求越来越高企业之间如何衡量实力和市场表现的差异？- 优秀的企业怎么衡量其“好”？MOTOROLA and the Stylized M Logo are registered in the U.S. Patent & Trademark Office. Six Sigma is a registered trademark and service mark of Motorola, Inc. All other product or service n

5、ames are the property of their respective owners. Motorola, Inc. 2005.4总体上说，六西格玛有三个层面上的含义总体上说，六西格玛有三个层面上的含义 它是考量企业运营水平在满足客户上的指标指标，六西格玛标准几乎完美地使客户满意，同时企业战略从短期和长期角度与客户需求和市场保持统一。 它是企业持续改进的方法论方法论。在发现问题、分析问题和解决问题上，它形成了多个不同的套路和模型。 它是在以上基础上的管理体系管理体系，这种管理体系不仅有流程，更有全新的人员结构和集大成的技术、管理工具包。MOTOROLA and the Styliz

6、ed M Logo are registered in the U.S. Patent & Trademark Office. Six Sigma is a registered trademark and service mark of Motorola, Inc. All other product or service names are the property of their respective owners. Motorola, Inc. 2005.5认识层级认识层级业务影响业务影响六西格玛的三个层级的含义六西格玛的三个层级的含义是衡量企业满足客户水平的指标体系，它反映了企业竞

7、争力水平，六西格玛意味着每一百万个出错机会中只有3.4个缺陷的企业表现 为企业组织所面临的不同情况提供了不同模型的发现问题、分析问题和解决问题的方式 企业组织的各项资源（人、财、物）的整合配置系统，企业变革战略部署和战术实施的体系MOTOROLA and the Stylized M Logo are registered in the U.S. Patent & Trademark Office. Six Sigma is a registered trademark and service mark of Motorola, Inc. All other product or servic

8、e names are the property of their respective owners. Motorola, Inc. 2005.6六西格玛第一层面的含义：指标六西格玛第一层面的含义：指标针对顾客的期望，衡量企业目前的绩效表现的水平针对顾客的期望，衡量企业目前的绩效表现的水平MOTOROLA and the Stylized M Logo are registered in the U.S. Patent & Trademark Office. Six Sigma is a registered trademark and service mark of Motorola, I

9、nc. All other product or service names are the property of their respective owners. Motorola, Inc. 2005.7每年至少54,000次用药错误处方 。每周每电视频道出现27分钟的播出故障时间。 每天奥黑尔国际机场发生五次过短或过长着陆。 二十五年才有一次用药错误处方。 每周每电视频道出现2秒钟的播出故障时间。 全美国所有机场十年才发生一次过短或过长着陆。 六西格玛品质等于三西格玛 品质等于六西格玛好比什么 . . .MOTOROLA and the Stylized M Logo are regi

10、stered in the U.S. Patent & Trademark Office. Six Sigma is a registered trademark and service mark of Motorola, Inc. All other product or service names are the property of their respective owners. Motorola, Inc. 2005.8为什么需要六西格玛为什么需要六西格玛 ?MOTOROLA and the Stylized M Logo are registered in the U.S. Pa

11、tent & Trademark Office. Six Sigma is a registered trademark and service mark of Motorola, Inc. All other product or service names are the property of their respective owners. Motorola, Inc. 2005.9不良质量成本质量%销售收入销售收入销售收入35%35%6 Sigma销售收入销售收入2540%2540%3 Sigma为什么需要六西格玛？为什么需要六西格玛？MOTOROLA and the Stylize

12、d M Logo are registered in the U.S. Patent & Trademark Office. Six Sigma is a registered trademark and service mark of Motorola, Inc. All other product or service names are the property of their respective owners. Motorola, Inc. 2005.10Y = f (X)Y = f (X)您无法依赖质检来保证产品质量。6-Sigma带来管理模式的改变带来管理模式的改变您必须从初始

13、设计开始到最终产品的交付自始至终地控制质量您必须从初始设计开始到最终产品的交付自始至终地控制质量为什么需要六西格玛？为什么需要六西格玛？MOTOROLA and the Stylized M Logo are registered in the U.S. Patent & Trademark Office. Six Sigma is a registered trademark and service mark of Motorola, Inc. All other product or service names are the property of their respective ow

14、ners. Motorola, Inc. 2005.11当六西格玛变成了管理体系，其意当六西格玛变成了管理体系，其意义远超过了数学指标的含义！我们义远超过了数学指标的含义！我们只是借用了这个名称。只是借用了这个名称。MOTOROLA and the Stylized M Logo are registered in the U.S. Patent & Trademark Office. Six Sigma is a registered trademark and service mark of Motorola, Inc. All other product or service names

15、 are the property of their respective owners. Motorola, Inc. 2005.12六西格玛第二个层面的含义：方法论六西格玛第二个层面的含义：方法论企业在持续改进中究竟有哪几大类重要的问题？企业在持续改进中究竟有哪几大类重要的问题？如何发现问题、分析问题和解决问题如何发现问题、分析问题和解决问题MOTOROLA and the Stylized M Logo are registered in the U.S. Patent & Trademark Office. Six Sigma is a registered trademark and

16、 service mark of Motorola, Inc. All other product or service names are the property of their respective owners. Motorola, Inc. 2005.13经典的六西格玛方法论模型：DMAIC/DMADV MOTOROLA and the Stylized M Logo are registered in the U.S. Patent & Trademark Office. Six Sigma is a registered trademark and service mark o

17、f Motorola, Inc. All other product or service names are the property of their respective owners. Motorola, Inc. 2005.14六西格玛第三个层面的含义：管理体系六西格玛第三个层面的含义：管理体系涉及企业如何制定六西格玛战略和战术，解决如何把企业内部涉及企业如何制定六西格玛战略和战术，解决如何把企业内部流程和外部顾客的要求联系起来的问题，解决人员和物资资源流程和外部顾客的要求联系起来的问题，解决人员和物资资源配置的问题，解决技术和管理结构的问题配置的问题，解决技术和管理结构的问题MOT

18、OROLA and the Stylized M Logo are registered in the U.S. Patent & Trademark Office. Six Sigma is a registered trademark and service mark of Motorola, Inc. All other product or service names are the property of their respective owners. Motorola, Inc. 2005.15其一：战略统一，自上而下（找到企业战略和市场统其一：战略统一，自上而下（找到企业战略和

19、市场统一的最重要过程）一的最重要过程）顾客需求顾客需求主要过程主要过程度量度量业绩驱动因素业绩驱动因素记分牌记分牌开发过程开发过程将“记分牌过程”用作一个框架，竖立贴切的、“看得见”的改进对象，将目标和相应措施统一起来。 MOTOROLA and the Stylized M Logo are registered in the U.S. Patent & Trademark Office. Six Sigma is a registered trademark and service mark of Motorola, Inc. All other product or service na

20、mes are the property of their respective owners. Motorola, Inc. 2005.16其二：组织动员，项目推进（搭建六西格玛管理中人员结构其二：组织动员，项目推进（搭建六西格玛管理中人员结构的重要过程）的重要过程）建立层级递进的团队和重点项目管理方法，鼓励员工全员行动起来。 将改进目标融入面向顾客的团队工作之中。 提供团队培训，促进所希望成果的实现。 项项目目分分配配工工作作单单项项目目主主办办者者：领领导导人人：所所需需资资源源问问题题/障障碍碍/考考虑虑开开始始日日期期:计计划划完完成成日日期期所所需需行行动动我我们们如如何何能能够够

21、 .期期待待的的结结果果为为了了 .Step 5将团队工作安排到重点项目之中，同时具备如下 内容 ：明确的团队宪章,成功的标准,严格的评审.MOTOROLA and the Stylized M Logo are registered in the U.S. Patent & Trademark Office. Six Sigma is a registered trademark and service mark of Motorola, Inc. All other product or service names are the property of their respective

22、owners. Motorola, Inc. 2005.17其三：行动学习，加速培养（一边培养一边做项目）其三：行动学习，加速培养（一边培养一边做项目）加速成果实现的关键在于： 六六 西西 格格 玛玛 运运 动动 计计 划划运运 动动 目目 标标内内 容容 ?时时 间间 ?度度 量量:执执 行行 主主 办办 人人:运运 动动 管管 理理 者者:项项 目目 分分 配配内内 容容 ?人人 员员 ?时时 间间 ?S te p 6运动规划时间管理在行动中学习的方法（行之有效的完整套路）在行动中学习的方法（行之有效的完整套路） 培训项目工作项目评审MOTOROLA and the Stylized M

23、Logo are registered in the U.S. Patent & Trademark Office. Six Sigma is a registered trademark and service mark of Motorola, Inc. All other product or service names are the property of their respective owners. Motorola, Inc. 2005.18其四：其四： 加强领导，注重结果加强领导，注重结果 （考察财务收益指标）（考察财务收益指标）以项目选择、管理、评审和促进完成为重点的领导

24、人才团队的作用和责任包括（财务收益是必须考核的指标）： 对项目的严谨评审看得见的支持持续的知识共享和积极主动的交流MOTOROLA and the Stylized M Logo are registered in the U.S. Patent & Trademark Office. Six Sigma is a registered trademark and service mark of Motorola, Inc. All other product or service names are the property of their respective owners. Motor

25、ola, Inc. 2005.19建立明确的优先排序组织及过程组织及过程的统一的统一 制订个人承诺与发展全面执行全面执行及时的顾客及时的顾客解决方案解决方案找出改进的主要方面顾客顾客市场市场股东股东外部信息外部信息领导展望领导展望业务系统评估业务系统评估实现成果，然后奖励通过过程和工具业绩管理业绩管理明确职责战略开发战略开发与记分牌与记分牌作为管理体系的六西格玛全方位展示作为管理体系的六西格玛全方位展示MOTOROLA and the Stylized M Logo are registered in the U.S. Patent & Trademark Office. Six Sigma

26、is a registered trademark and service mark of Motorola, Inc. All other product or service names are the property of their respective owners. Motorola, Inc. 2005.20自上而下地推进和项目选择：自上而下地推进和项目选择：领导层所面临的挑战 将重点聚焦在巨大的“Y”上Y关键性的成果哪些活动使你可以实现这些成果？= f (x1 , x2 , x3 . )持续的支持与持续的支持与评审评审六西格玛六西格玛项目选择项目选择MOTOROLA and

27、the Stylized M Logo are registered in the U.S. Patent & Trademark Office. Six Sigma is a registered trademark and service mark of Motorola, Inc. All other product or service names are the property of their respective owners. Motorola, Inc. 2005.21如何选项目的例子：如何选项目的例子： 摩托罗拉如何剥洋葱摩托罗拉如何剥洋葱更多的利润回报更多的利润回报制造

28、工程平衡性劣质产品的成本采购原料的效果These Areas Represent a 3BOperating Efficiency Opportunity 研发带来的毛利 新产品导入过程的改进提升 保证性成本 过剩生产 重复制造 直接原料的 非直接消耗的降低大 “Ys”小 “Ys”终极目标MOTOROLA and the Stylized M Logo are registered in the U.S. Patent & Trademark Office. Six Sigma is a registered trademark and service mark of Motorola, In

29、c. All other product or service names are the property of their respective owners. Motorola, Inc. 2005.22总裁质量总监领航员职能经理黑带Staff流程执行人StaffStaff绿带人力资源政策流程执行人流程执行人MOTOROLA and the Stylized M Logo are registered in the U.S. Patent & Trademark Office. Six Sigma is a registered trademark and service mark of

30、 Motorola, Inc. All other product or service names are the property of their respective owners. Motorola, Inc. 2005.23摩托罗拉推进六西格玛管理模式的人才培养模式摩托罗拉推进六西格玛管理模式的人才培养模式六西格玛设计培六西格玛设计培训、黑带大师训、黑带大师 MOTOROLA and the Stylized M Logo are registered in the U.S. Patent & Trademark Office. Six Sigma is a registered

31、trademark and service mark of Motorola, Inc. All other product or service names are the property of their respective owners. Motorola, Inc. 2005.24提高整个组织的实力提高整个组织的实力. . . 支持六西格玛运动领导人才助推活动领导人才助推活动 (2天天)- 与业务战略取得统一- 为项目而保证承诺，安排重点，提供资源 高级领导团队高级领导团队基础培训基础培训全组织全组织黑带候选人黑带候选人盟主盟主六西格玛黑带培训六西格玛黑带培训(20天天)- 教会“

32、黑带”如何领导六西格玛改进团队。- 为“黑带”提供SPC工具和技巧。 六西格玛管理培训六西格玛管理培训(4天天)- 为成果所有者在“六西格玛”环境中进行管理创造条件。 - 保证改进项目的进行。绿带绿带六西格玛绿带培训六西格玛绿带培训(5天天)- 为团队成员执行项目活动创造条件。- 为改进过程提供坚实基础和工具。 MOTOROLA and the Stylized M Logo are registered in the U.S. Patent & Trademark Office. Six Sigma is a registered trademark and service mark of

33、Motorola, Inc. All other product or service names are the property of their respective owners. Motorola, Inc. 2005.25- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -Design for Manufacturability, Design for Six Sigma- - - - - - - - - - - - - - - - - - - - - - - - - - - -

34、- - - - - - - - - - - We dont know what we dont knowWe cant act on what we dont knowWe wont know until we searchWe wont search for what we dont questionWe dont question what we dont measureHence, We just dont know Logic and Intuition3 s Wall, Beat Up SuppliersSeven Basic Tools4 s Wall, Improve Proce

35、ssesProcess Characterization and Optimization DMAIC5 s Wall, Improve Designs 1994 Dr. Mikel J. Harry - V4.0收获六西格玛的果实：越高处的果实越甜，但也越难摘到MOTOROLA and the Stylized M Logo are registered in the U.S. Patent & Trademark Office. Six Sigma is a registered trademark and service mark of Motorola, Inc. All other

36、product or service names are the property of their respective owners. Motorola, Inc. 2005.26 什么是六西格玛管理？什么是六西格玛管理？ 六西格玛管理的特点？六西格玛管理的特点？ 六西格玛在业界和在摩托罗拉六西格玛在业界和在摩托罗拉 摩托罗拉六西格玛案例分享摩托罗拉六西格玛案例分享强调从顾客和战略出发它不是单纯的技术方法的引用，而是全新的管理模式强调对业绩和过程的度量和分析提供了业绩改进方法论包括：DMAIC/DMADV/DMADDD/通过项目完成建立职责明确的人员组织体系组织文化的变革是其重要的组成部分

37、。总结：六西格玛管理的特点？总结：六西格玛管理的特点？MOTOROLA and the Stylized M Logo are registered in the U.S. Patent & Trademark Office. Six Sigma is a registered trademark and service mark of Motorola, Inc. All other product or service names are the property of their respective owners. Motorola, Inc. 2005.27 什么是六西格玛管理？什么

38、是六西格玛管理？ 六西格玛管理的特点？六西格玛管理的特点？ 六西格玛在业界和在摩托罗拉六西格玛在业界和在摩托罗拉 摩托罗拉六西格玛案例分享摩托罗拉六西格玛案例分享总结：六西格玛管理的特点还有总结：六西格玛管理的特点还有 一种基于数据的管理模式，它更体现管理的科学性 它追求在质量、速度、成本和创新上的持续改进 它关注组织和业务的流程 六西格玛是组织卓越绩效的理想目标MOTOROLA and the Stylized M Logo are registered in the U.S. Patent & Trademark Office. Six Sigma is a registered trad

39、emark and service mark of Motorola, Inc. All other product or service names are the property of their respective owners. Motorola, Inc. 2005.28 六西格玛团队是以顾客为导向的以顾客为导向的. 六西格玛项目产生高投资回报率高投资回报率. 推动变革思想变革思想 的发动机. 知识应用知识应用 的变压器总结：六西格玛文化的特征总结：六西格玛文化的特征什么是管理？什么是管理？- 是科学还是艺术？是科学还是艺术？六西格玛管理使企业管理的科学化水平实现六西格玛管理使企

40、业管理的科学化水平实现跨越式跨越式提升提升MOTOROLA and the Stylized M Logo are registered in the U.S. Patent & Trademark Office. Six Sigma is a registered trademark and service mark of Motorola, Inc. All other product or service names are the property of their respective owners. Motorola, Inc. 2005.29 什么是六西格玛管理？什么是六西格玛管

41、理？ 六西格玛管理的特点？六西格玛管理的特点？ 六西格玛在业界和在摩托罗拉六西格玛在业界和在摩托罗拉 六西格玛案例分享六西格玛案例分享六西格玛管理最先由摩托罗拉于六西格玛管理最先由摩托罗拉于1986年提出并实施；后被许多国际年提出并实施；后被许多国际性商业机构相继采用并发展；到现性商业机构相继采用并发展；到现在已是国际上炙手可热的管理模式。在已是国际上炙手可热的管理模式。目前在全球成功实施六西格玛的标目前在全球成功实施六西格玛的标杆企业包括通用电气、摩托罗拉、杆企业包括通用电气、摩托罗拉、联合信号、联合信号、ABB、西门子、西门子、IBM等。等。现在，大多数财富现在，大多数财富500强已经实施

42、或强已经实施或正在实施六西格玛管理法。正在实施六西格玛管理法。MOTOROLA and the Stylized M Logo are registered in the U.S. Patent & Trademark Office. Six Sigma is a registered trademark and service mark of Motorola, Inc. All other product or service names are the property of their respective owners. Motorola, Inc. 2005.3019871987制

43、定制定1992 1992 应达到的西格玛目标应达到的西格玛目标摩托罗拉公司：六西格玛的首创者摩托罗拉公司：六西格玛的首创者以往与现在1988 1988 马尔科姆马尔科姆鲍德里奇全美质量大奖鲍德里奇全美质量大奖1990 1990 在全公司开展在全公司开展“顾客完全满意小组过程顾客完全满意小组过程”和和“黑带计划黑带计划”1992 1992 每两年减少缺陷十倍，每五年一个周期。每两年减少缺陷十倍，每五年一个周期。1997 1997 五个五个“9”“9”：系统可用性。：系统可用性。1998 1998 公司革新公司革新 1999 1999 行为准则，优秀业绩和平衡的记分牌行为准则，优秀业绩和平衡的记分

44、牌2000 “2000 “黑带黑带”创意加速创意加速2001-2010 2001-2010 数字六西格玛数字六西格玛MOTOROLA and the Stylized M Logo are registered in the U.S. Patent & Trademark Office. Six Sigma is a registered trademark and service mark of Motorola, Inc. All other product or service names are the property of their respective owners. Moto

45、rola, Inc. 2005.31六西格玛的先驱六西格玛的先驱“ Leadership is the capacity to translate vision into reality ”Warren G. BennisMOTOROLA and the Stylized M Logo are registered in the U.S. Patent & Trademark Office. Six Sigma is a registered trademark and service mark of Motorola, Inc. All other product or service na

46、mes are the property of their respective owners. Motorola, Inc. 2005.32六西格玛项目累积价值六西格玛项目累积价值公司公司开始年开始年1999 $2000 $2001 $总金额总金额Black & Decker199730 M75 M215 M19961.5 B3.0 B1997115 M358 M1995600 M600 M700 M3.5 B19861.5 B1.0 B1.3 B16 BMOTOROLA and the Stylized M Logo are registered in the U.S. Patent &

47、Trademark Office. Six Sigma is a registered trademark and service mark of Motorola, Inc. All other product or service names are the property of their respective owners. Motorola, Inc. 2005.33在过去在过去20年全球所有的黑带项目共节约年全球所有的黑带项目共节约250亿美元亿美元!我们缺什么？我们缺什么？设备？人员？技术？资金？。设备？人员？技术？资金？。MOTOROLA and the Stylized M

48、 Logo are registered in the U.S. Patent & Trademark Office. Six Sigma is a registered trademark and service mark of Motorola, Inc. All other product or service names are the property of their respective owners. Motorola, Inc. 2005.34 什么是六西格玛管理？什么是六西格玛管理？ 六西格玛管理的特点？六西格玛管理的特点？ 六西格玛在业界和在摩托罗拉六西格玛在业界和在摩托

49、罗拉 六西格玛案例分享六西格玛案例分享MOTOROLA and the Stylized M Logo are registered in the U.S. Patent & Trademark Office. Six Sigma is a registered trademark and service mark of Motorola, Inc. All other product or service names are the property of their respective owners. Motorola, Inc. 2005.35踏上六西格码之旅踏上六西格码之旅你你赶得上

50、这个航班吗？赶得上这个航班吗？知道吗, 无论多么巨大或艰难的问题，都总是存在着解决它们的办法.即使一扇门关闭,一定会有另一扇通向未来的门会打开.我热切期盼这扇门的另一边一定会有更多充足的机会! “ 即便你在正确的轨道上即便你在正确的轨道上, , 如果停止不前也会被超过如果停止不前也会被超过 ”. .- Will Rogers, HumoristMOTOROLA and the Stylized M Logo are registered in the U.S. Patent & Trademark Office. Six Sigma is a registered trademark and