饭店实用英语cbnl.docx

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1、酒店英语语结账1Id llikee too paay mmy bbilll noow我想现在在结账。2Yoour namme aand rooom nnumbber，ppleaase？请问您的的姓名和和房间号号码？3Haave youu ussed anyy hootell seerviicess thhis morrninng？请问您今今天早晨晨是否用用过旅馆馆内的服服务设施施？4Foour nigghtss att 900 USS doolloors eacch， andd heere aree thhe mmealls tthatt yoou hhad at thee hootellTh

2、hat makkes a ttotaal oof 6665 US dolllarrs4个晚上上，每晚晚90美美元，加加上膳食食费，总总共是6660美美元。5Caan II paay bby ccreddit carrd？我可以用用信用卡卡支付吗吗？6Plleasse ssignn yoour namme hheree请您在这这里签名名。7 EExcuuse me Weeree leeaviing toddayIdd liike to payy ouur bbillls nnow劳驾。我我们今天天要离去去了。我我希望现现在就把把账结清清。8Byy thhe wway，IId likke tto

3、ttelll yoou tthatt thhe cchecck-oout timme iis 11200 nooon，ssir先生，顺顺便告诉诉您，结结账后离离开旅馆馆时间是是12点点。9 HHow aboout thee chhargge ffor thee daays youu shhareed tthe rooom wwithh yoour friiendd？这几天您您的朋友友与您同同住费用用怎么办办呢？10PPleaase addd too myy acccouunt请记在我我的账里里。11HHavee yoou uusedd anny hhoteel sservvicees tthi

4、ss moorniing or hadd brreakkfasst aat tthe hottel dinningg rooom，MMrGGreeen？格林先生生，今天天早晨您您是否用用过旅馆馆服务设设施，或或在旅馆馆餐厅用用过早餐餐？12YYes，mmy ffrieend andd I jusst hhad breeakffastt att thhe ddiniing rooom，bbut we diddntt usse aany serrvicces是的，我我的朋友友与我在在餐厅刚刚用过早早餐，但但是我们们没有使使用过任任何服务务设施。13TThe tottal forr thhe eei

5、ghht ddayss iss fiive hunndreed ssixtty yyuann annd eeighhty fenn8天来总总计是5560元元8角。Dialloguue AAA：Goood morrninng，ssirCann I hellp yyou？B：Id llikee too paay mmy bbilll noowA：Yoour namme aand rooom nnumbber， pleeasee？B：Geeorgge WWrigght，RRoomm 7006A：Yees，MMrWWrigghtHavve yyou useed aany hottel serrvicc

6、e tthiss moorniing？B：Noo，I havvent uusedd anny sservviceesA：FiineThiis iis yyourr biill，MMrWWrigghtFouur nnighhts at 90UUS ddolllarss eaach， andd heere aree thhe mmealls tthatt yoou hhad attthe hottelThaat mmakees aa tootall off 6665 UUS ddolllarssB： CCan I ppay by creeditt caard？A：Ceertaainlly Mayy

7、 I havve yyourr caard，ppleaase？B： HHeree yoou aareA：Plleasse ssignn yoour namme hhereeB：Ohh，yeesIIs iit pposssiblle tto lleavve mmy llugggagee heere unttil Imm reeadyy too leeavee thhis aftternnoonn？ IId likke tto ssay goood-bbye to somme oof mmy ffrieendssA：Yees，wwelll kkeepp itt foor yyouHoww maan

8、y pieecess off yoour lugggagge？B： JJustt thhreeeIll be bacck bby 3300A： TThatts finne Havve aa niice dayyB：Thhankk yoouSSee youu laaterrDialloguue BB（A：RReceeptiioniist B： Gueest）B：I wouuld likke tto kknoww thhe aapprroxiimatte ffiguure of my ac- coountt soo thhat I ccan havve mmy mmoneey eexchhangg

9、ed at thee baankA：Upp too thhe ppressentt，thhe ttotaal aamouunt hass beeen 8800 yuuan appproxximaatellyB：Exxcusse mme Were leaavinng ttodaayIId likke tto ppay ourr biill snoowA：Byy thhe wway， Idd liike to telll yyou（tthatt） tthe cheeck-outt tiimess 12200 nooon Mayy I knoow yyourr naame andd rooom nu

10、mmberr，plleasse？B：Myy naame is Hennry GreeenRooom 111233A：Yees，MMrGGreeenHHow aboout thee chhargge ffor thee daays youu shhareed tthe rooom wwithh yoour friiendd？B：Plleasse aadd to my acccounntA：Thhen well makke oout a bbilll foor bbothh off yoouB：OKKA：Haave youu ussed anyy hootell seerviicess thhis

11、 morrninng oor hhad breeakffastt att thhe hhoteel ddiniing rooom，MMrGGreeen？B：Yees，mmy ffrieend andd I jusst hhad breeakffastt att thhe ddiniing rooom，bbut we diddntt usse aany serrviccesA：FiineIlll nneedd too fiind outt whhat thee chhargge iis oon tthe breeakffasttThhe ttotaal ffor thee eiightt daa

12、ys is eigght hunndreed ssixtty yyuann annd eeighhty fennB：Ohh，I diddntt chhangge eenouugh monney jusst nnowCann I payy inn Ammeriicann doollaars？A：Noo，siirYYou cann paay iin FForeeignn Exxchaangee Ceertiificcatee onnlyButt yoou ccan gett yoour monney chaangeed aat tthe Forreiggn EExchhangge CCounnte

13、rr off ouur hhoteel ooverr thhereeB：Thhankk yoouHerre yyou areeA：Thhankk yoouMMrGGreeenHHerees youur rreceeiptt酒店常用用口语1) GGoodd moorniing (affterrnooon, eveeninng),sirr (mmadaam).早上好好(下午午、晚上上好)，先先生(夫夫人)2) HHow do youu doo? (- howw doo yoou ddo ?)您好好！3) HHelllo (or hi )!您您好！4) HHow is eveerytthinng (

14、witth yyou )?(您的)一切都都好吗？5) HHow aree yoou ggetttingg onn ( or aloong ) tthesse ddayss?这几几天过得得怎么样样？6) HHow aree yoou ? (- Fiine, thhankk yoou. Andd yoou?)您的身身体好吗吗？7) GGladd (nnicee) tto ssee youu. 见见到您很很高兴。8) WWelccomee too ouur hhoteel. 欢迎到到我们的的酒店来来！9) IItss niice to meeet yyou agaain, Mrr. JJohnnso

15、nn. 再再次见到到您太好好了，约约翰逊先先生。10) Goood byee.(oor bbye-byee)再见见！11) Goood nnighht.晚晚安(晚晚间告别别用)12) Havve aa goood resst.祝祝您休息息好！13) Seee yoou llateer (tommorrrow).以后后(明天天)见！14) Hoppe tto ssee youu aggainn sooon.希望不不久再见见到您！15) Havve aa goood timme.祝祝您过得得愉快！16) We wissh yyou a ppleaasannt sstayy inn ouur hho

16、teel.愿愿您在我我们饭店店过得愉愉快！17) Pleeasee doontt leeavee annythhingg beehinnd.请请不要遗遗忘你的的东西。18) Minnd (or wattch) yoour steep!请请走好！19) We wissh yyou a ppleaasannt jjourrneyy.祝您您旅途愉愉快！20) Havve aa niice triip!一一路平安安！21) Alll thhe bbestt!万事事如意。22) Takke ccaree!多保保重！23) Goood lluckk!祝您您好运！24) Thaank youu (vvery

17、y muuch)谢谢您您(非常常感谢)。25) Thaankss a lott.多谢谢。26) Thaank youu foor ccomiing.谢谢您您的光临临。27) Thaank youu foor sstayyingg inn ouur hhoteel.感感谢您在在我们饭饭店下榻榻。28) Imm veery graatefful to youu.非常常感谢您您。29) Its vveryy kiind of youu.谢谢谢，您真真客气。30) Youu arre (mosst) wellcomme.不不用谢，不不用客气气。31) Nott att alll.不不用谢。32) Do

18、nnt menntioon iit.不不用谢。33) My pleeasuure.(orr wiith pleeasuure)很高兴兴能为您您服务。34) Glaad tto bbe oof sservvicee.很高高兴为您您服务。35) At youur sservvicee.乐意意为您效效劳。36) Imm soorryy.很抱抱歉。37) Exccusee mee.对不不起。38) Imm teerriiblyy soorryy. IItss myy faaultt.非常常抱歉，那那是我的的过错。39) Imm awwfullly sorrry forr myy caarellesss

19、nesss.对对于我的的粗心大大意我非非常抱歉歉。40) Sorrry to havve kkeptt yoou wwaittingg.对不不起，让让您久等等了。41) Sorrry to intterrruptt yoou.对对不起，打打扰了。42) Thaatss alll rrighht.这这没什么么。43) It doeesnt mmattter.没关系系。44) Nevver minnd.不不要紧，没没关系。45) Letts forrgett itt.算了了吧！46) Whaat ccan I ddo ffor youu?我能能为您干干点什么么？47) Cann I hellp y

20、you?48) 我能为为您干点点什么？49) Is theere anyythiing I ccan do forr yoou?有有什么能能为您效效劳的吗吗？50) Jusst aa moomennt, pleeasee.请稍稍等一下下。51) Donnt worrry aboout it别别担心。52) I bbeg youur pparddon?(orr Paardoon?)对不起起，请再再说一遍遍好吗？53) Youu arre wwantted on thee phhonee, MMr. Bellloww.贝罗罗先生，有有您的电电话。54) Whoo iss sppeakkingg,

21、ppleaase?请问您您是谁？(电话话用语)55) Illl sswittch youu too Rooom 11220.我我马上给给您接3301房房间。56) Whaat nnumbber aree yoou ccalllingg?请问问对方什什么电话话号码。57) Whoo woouldd yoou llikee too taalk to?请问受受话人姓姓名？58) Couuld youu hoold thee liine, plleasse?请请(拿着着话筒)稍等一一会好吗吗？59) Herre aare comme llettterss foor yyou.这是您您的信。60) Wh

22、aat aa shhamee!多可可惜！61) Imm soorryy too heear thaat!听听到这事事我很难难过。62) We aree alll ssorrry tto hhearr off yoour illlnesss.听听说您病病了都很很担心。63) Theere, thheree, NNow tryy noot tto gget tooo uppsett abboutt itt.好啦啦，不要要为这事事太烦恼恼了。64) I wwishh yoou ggoodd heealtth.祝祝您健康康。65) Lett mee wiish youu evveryy suuccee

23、ss.祝您一一切顺利利！66) Happpy Neww Yeear!新年快快乐！67) Merrry Chrristtmass!圣诞诞节快乐乐！68) Happpy birrthdday to youu!祝您您生日快快乐！69) Conngraatullatiionss!祝贺贺您！(恭喜)70) My heaartyy coongrratuulattionns!衷衷心祝贺贺您！71) As youu wiish(or likke)随随您的便便。72) Cerrtaiinlyy.当然然可以。73) Of couursee.当然然可以。74) Go aheead andd doo whhat yo

24、uu liike.干吧，你你喜欢干干什么就就干什么么。75) Imm soorryy, tthatts nott alllowwed.对不起起，这是是不允许许的。76) No, Im aafraaid nott.不，恐恐怕不行行。77) Outt off thhe qquesstioon, Imm affraiid.恐恐怕不可可能。78) Wallk sstraaighht aaheaad.一一直往前前走。79) Turrn lleftt(riightt).往往左(右右)转。80) Go upsstaiirs(dowwnsttairrs).上(下下)楼。81) Takke tthe lifft

25、 tto tthe thiird flooor.乘电梯梯到三楼楼。82) Thee liiftss arre iin tthe lobbby neaar tthe maiin eentrrancce.电电梯间在在大厅靠靠大门外外。83) Thee beellmman willl sshoww yoou tthe wayy too thhe bbanqquett haall.大堂服服务员将将领您去去宴会厅厅。84) Theere is a wwashhrooom aat tthe endd off thhe ccorrridoor.洗洗手间在在走廊尽尽头。85) Thee poost andd

26、caablee seerviice is oppposiite thee baar.邮邮电所在在酒吧对对面。86) Thee baank is nexxt tto tthe shoop.银银行在小小卖部隔隔壁。87) Youu caan gget youur mmoneey cchanngedd att thhe ccashhierrs dessk.你你可以收收银外兑兑换钱。88) Howw muuch wouuld youu liike to chaangee?你要要兑换多多少呢？89) Thee raatess off exxchaangee arre oon tthe boaard th

27、eere.兑换率率写在那那这的黑黑板上。90) Theere aree soome loccal prooduccts on salle hheree.这里里出售一一些地方方产品。91) Its ssoldd byy weeighht(yyardd, mmeteer)这个个按重量量(码，米米)计计价出售售。92) Sorrry, itts solld oout.对不起起，卖完完了。93) Howw doo yoou llikee thhis?您看这这个怎么么样？94) Whaat aabouut tthatt onne?你你看那个个好吗？95) Herre iis yyourr chhangg

28、e.这这是找您您的钱。96) Herre iis yyourr reeceiipt.这是你你的收据据。97) Airr maail or orddinaary maiil? 是航空空信还是是平信？98) An airr maail lettterr foor aabrooad is $1.60.寄往国国外的航航空信需需1.660元。99) Thee trraveel aagenncy in thee hootell taakess alll kkindds oof bbookkingg.饭店店的旅行行社代办办各酒店服务务-(Knnockkingg att thhe ddoorr.)-(敲门门。

29、)-Mayy I comme iin?-我可以以进来吗吗?-Comme iin,ppleaase.-请进进。-Pleeasee doontt coome in.-请不不要进来来。-Jusst aa moomennt(aa miinutte),pleeasee.-请请稍等一一下。-Imm soorryy too diistuurb youu.Maay II clleann thhe rroomm,siir?-对不起起打扰你你了，我我来打扫扫一下房房间好吗吗?-Alll riightt.Coome in,pleeasee.-好好的，请请进来。-Pleeasee clleann itt whhen

30、I aam oout.-我马马上要出出去，请请等一会会儿打扫扫。-Mayy I chaangee thhe wwateer oof tthe theermoos nnow?-我现现在可以以换水吗吗?-Yess,plleasse.-请换吧吧。-Somme oof mmy ffrieendss wiill comme aand seee mee thhis aftternnoonn.Wiill youu plleasse ggivee mee soome morre hhot botttlees aand teaa cuups?-下午我我有几位位朋友来来访，请请给加些些热水瓶瓶和茶杯杯。-Well

31、l,wwelll ssendd teea iintoo thhe rroomm whhen thee viisittorss coome.-好，客客人来访访我们会会端茶进进来的。-By thee waay,iis ttherre aany maiil ffor me?-顺便便一下，有有我的邮邮件吗?-No.If theere is,Illl ggivee itt too yoou iin ttimee.-没没有。如如果有的的话，我我会及时时给你送送来的。-Whyy diid yyou comme iin wwithhoutt myy peermiissiion?-你为为什么没没经我允允许就进进

32、来了?-Its mmy nneglligeencee.I begg yoour parrdonn.-我我疏忽了了，请你你原谅。-I ccomee annd mmakee thhe bbed.Shaall I ddo iit nnow or latter?-我来来做夜床床，你看看是现在在做还是是等会儿儿做?-Sinnce youu haave comme,yyou mayy doo itt noow?-既然来来了，现现在就做做吧。-Herress yoour cleean lauundrry.yyoud bbettter cheeck it.-衣服服洗好了了，请您您过目。-I aam ccoll

33、lecttingg thhe ffee of thee loong disstannce calll.-我来收收长途电电话费。-Thiis iis tthe billl ffor thee rooom rennt oof hhalff a dayy.-这这是补半半天房金金的帐单单。-Herre iis aa teeleggramm foor yyou.-这儿儿有一封封你的电电报。-Whyy iss itt unnseaaledd?-它它怎么被被拆开了了?-Beccausse ttherre iis nno nnamee off thhe rreceeiveer oon tthe envvelo

34、ope,theerefforee thhe cclerrk uunseealeed iit iin oordeer tto ffindd ouut tthe namme oof tthe recceivver.-因为电电报封面面没有收收报人姓姓名，服服务台为为了查对对姓名而而拆开的的。-Havve yyou losst aanytthinng ttodaay,ssir?-先生生，你今今天丢过过什么东东西吗?-Yess,a walllett.Im llookkingg foor iit nnow.-丢了了一只皮皮夹子，我我正在找找呢。-Whaat iis ttherre iin tthe wal

35、llett?-皮皮夹子里里有些什什么?-My dauughtters pphotto aand somme mmoneey.-有一张张我女儿儿的照片片，还有有一些钱钱。-Loook,iis tthiss waalleet yyourrs?-看，这这只皮夹夹子是不不是你的的?-Yess,itts minne.TThannk yyou eveer sso mmuchh.-是是我的，太太感谢你你了。-I wwantt too boorroow CChinna DDailly oof tthesse ddayss.-我我要看这这几天的的中国国日报。-Pleeasee geet ssomee coopi

36、sse oof CChinna PPicttoriial forr mee.-请请拿几份份中国国日报给给我。-Pleeasee brringg soome chaairss foor mme.-请拿几几把椅子子来。-Pleeasee geet mme ssomee sooap.-卫生生间的肥肥皂要添添了。-Thee sllippperss arre wwornnoutt.Chhangge tthemm foor mme,ppleaase.-拖鞋鞋坏了，请请给换一一双。-Gett a hott-waaterr boottlle,ppleaase.-请拿拿一只热热水瓶给给我。-I ffeell a

37、 bitt coold wheen II slleepp.Plleasse gget me a bblannkett.-我我睡得有有点冷，请请给我加加一条毯毯子。-I nneedd annothher pillloww.-我我需要加加一只枕枕头。-Alll riightt,Ill gett itt foor yyou rigght awaay.-好的，我我就去拿拿。-Jusst aa moomennt,IIlll doo itt riightt noow.-请稍等等一下，我我马上给给你办好好。-Exccusee mee.-对对不起。-I aam ssorrry.-很抱歉歉。-I bbeg yo

38、uur pparddon.-请你你原谅。-Parrdonn mee foor iinteerruuptiing.-对不不起打扰扰你们了了。-Pleeasee exxcusse mme ffor commingg soo laate.-请原原谅我来来迟了。-Imm soorryy I wass soo caarellesss.-很很抱歉我我太粗心心了。情景对话话（一）Guesst: Helllo, Id llikee too chheckk inn plleasse. 你好，我我想入住住贵酒店店。Hoteel sstafff: Cerrtaiinlyy. CCan I hhavee thhe n

39、namee plleasse? 当然可可以，能能把姓名名给我吗吗？Guesst: Mr Harroldd Smmithh. Harroldd Smmithh先生。Hoteel sstafff: Ok, Arre yyou cheeckiing outt toomorrroww?好的的，您是是明天退退房吗？Guesst: Yess, II amm. TThatts rrighht. 是的没没错，是是明天退退房。Hoteel sstafff: Willl yyou neeed aa waake up calll, sirr? 先先生您需需要唤醒醒服务吗吗？Guesst: Yess plleasse

40、. At 6.330amm. 是是的，请请在早上上6.330唤醒醒我。Hoteel sstafff: Ok theen, youur rroomm iss 5002 oon tthe fiffth flooor. Brreakkfasst iis sservved bettweeen 66.300am andd 9aam. Enjjoy youur sstayy.好的的。您的的房间号号码是五五层的5502房房间。早早餐是早早晨6.30到到9点。祝祝您入住住愉快。Guesst: Thaank youu.谢谢谢你。 （二二）Guesst: Goood eevenningg, II haave a

41、rreseervaatioon uundeer tthe namme oof TTomllinsson.晚上好好，我有有预定，名名字是TTomllinsson. Hootellstafff: Ok Ive fouund it. Chheckkingg ouut oon tthe 27tth? 好，我我找到了了。是227日退退房吗?Guesst: Thaats rrighht. 没错。Hoteel sstafff: Cann I takke aa crrediit ccardd foor tthe depposiit? 我能用用您的信信用卡划划账押金金吗？Guesst: Yess, ssuree

42、. AAlsoo, IId llikee a nonn-smmokiing rooom ppleaase. 当然然可以。另另外，请请给我一一间无烟烟房间。Hoteel sstafff: Cerrtaiinlyy maadamm. HHerees yyourr keey. Youur rroomm iss onn thhe 77th flooor andd onn thhe lleftt. RRoomm 7881. Cheeck outt iss att 122 nooon. 当然然可以，女女士。这这是您的的房间钥钥匙。您您的房间间在7层层左侧，房房间号码码7811。退房房需要在在中午112点之

43、之前。常用商务务英语 1.EExcuuse me. Arre yyou Sussan Davvis froom WWestternn Ellecttronnicss?对不不起，你你是来自自西方电电子公司司的苏姗姗。戴卫卫斯吗？ 2.YYes, I am. Annd yyou musst bbe MMr. Takkeshhitaa.是的的，我就就是，你你一定是是竹下先先生吧。 3.PParddon me. Arre yyou Rallph Meyyerss frrom Nattionnal Fixxturres？ 对不起起，请问问你是从从国家装装置公司司来的雷雷夫。梅梅耶史先先生吗? 4.IIm

44、 Dennniss. II amm heere to meeet yyou todday.我是丹丹尼斯，今今天我到到这里来来接你。 5.IIm Donnaldd. WWe mmet thee laast timme yyou vissiteed TTaiwwan.我是唐唐纳德，上上次你来来台湾时时我们见见过面。 6.IIm Edwwin. Ill shoow yyou to youur hhoteel.我我是爱德德温，我我带你去去旅馆。 7.HHow wass yoour fliightt? WWas it commforrtabble? 你坐的的班机怎怎么样？还舒服服吗？ 8.IIt wwas quiite goood. Butt itt waas aawfuullyy loong.班机很很好，就就是时间间太长了了。 9.DDid youu haave a ggoodd