《学原理》英语教学课件13-foundations of control.ppt

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1、管理学原理英语管理学原理英语教学课件教学课件13-Foundations of Control8/10/2022郭志文 2001 Copyright2Chapter Objectives (1)nDescribe the four directions in which organizational communication can flownIdentify five common communication networksnExplain the purpose of a management information system (MIS)nDifferentiate between

2、 data and informationnOutline the key elements in designing an MISnExplain how MIS is changing the mangers job and communications in organizationsnDescribe how budgets are used as control tools8/10/2022郭志文 2001 Copyright3Chapter Objectives (2)nExplain what the various financial ratios measurenDescri

3、be TQM control chartsnExplain how to determine the most economic order quantitynIdentify six performance appraisal methodsnList behaviors related to effective discipliningnDescribe the organizational factors that serve as indirect behavioral controlsCommon Communication NetworksChainYWheelCircleAll-

4、channelNetworks and Evaluation CriteriaCRITERIACHAINYNETWORKSWHEELCIRCLEALL CHANNELSpeedAccuracyEmergence of leaderMoraleModerateHighModerateModerateModerateHighModerateModerateFastHighHighLowSlowLowNoneHighFastModerateNoneHighGrapevine PipelinesYDCBASingle strand(Each tellsone other.)AGossip(One te

5、lls all.)ABCDEFGHIJKAProbability(Each randomlytells others.)FKGECNDJHIxACCluster(Some tell selectedothers; most typical.)DFBIJ8/10/2022郭志文 2001 Copyright7MIS Makes Data UsableDisorganizedDataareorganizedintoInformationthen screened forrelevance andmeaningfulnessto becomeInformation Usablefor Manager

6、8/10/2022郭志文 2001 Copyright8Steps in Designing an MISMISDesign informationprocessingAggregatethe decisionsAnalyze informationrequirementsAnalyze thedecision systemMatching Information Requirements with Managerial LevelCharacteristics of InformationSourceScopeLevel ofAggregationTimeHorizonsExternal V

7、ery WideExternalFuture Top Man-agementMiddle-levelManagementLower-levelManagementLargelyInternalNarrowDetailedHistorical8/10/2022郭志文 2001 Copyright10Sample Control Chart4949505051511 15 59 91313171721212525292933333737414145454949Upper Control LimitLower Control LimitWeight ofdry dogfood bags(in lbs

8、.)Date4 5 8 9 10 1112 13 14 15 16 17 18 19 20 22 23 24 25 26 29 30 18/10/2022郭志文 2001 Copyright11Control Chart using Three Standard Deviations as LimitsUppercontrollimitLowercontrollimitMean8/10/2022郭志文 2001 Copyright12Behavioral Control TechniquesnSelection.nGoals.nJob design.nOrientation.nDirect s

9、upervision.nTraining.nMentoring.nFormalization.nPerformance appraisals.nOrganizational rewards.nOrganizational culture.8/10/2022郭志文 2001 Copyright13Types of Discipline Problems and Examples of EachnAttendance. Absenteeism, tardiness, abuse of sick leave.nOn-the-Job Behaviors. Insubordination, failur

10、e to use safety devices, alcohol, or drug abuse.nDishonesty. Theft, lying to superiors, falsifying information on employment applications.nOutside activities. Working for a competing organization, criminal activities, unauthorized strike activities.Determining the Most-Economic Order Quantity0QMost economicorder sizeCostsTotal CostsCarrying CostsOrdering CostsQuantity of Order