贵重物品房管理制度.doc

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1、 贵重物品房管理制度目的:保证客人贵重物品的安全存放，规范管理制度.方便客人贵重物品的寄存及提高我们自身的高效优质服务.1. 钥匙的使用和管理（1）当班人员保管好贵重物品房钥匙，不得私自交给他人使用。钥匙若出现损坏交给上级管理人员并申请重新发放一把，不得私自复制钥匙若有必要需要上级申请。（2）每个班次的大堂副理及相关人员都要做好钥匙的交接工作，并明确保险柜的使用情况及钥匙的去向。2. 相关管理程序和具体制度要求（1）保管箱的启用当住店客人提出要求酒店代为保管贵重物品时，应启用安全保管箱，其工作程序如下:问候客人，向客人表示欢迎。查核客人的住房卡，已确认是否住店客人。取出安全保管箱记录卡，将内容

2、逐项填写，请客人签字，同时，在电脑上查看房号与客人填写的是否一致。向客人介绍规定和注意事项。取出保管箱，请客人存入贵重物品.当着客人的面用两钥匙将保管箱锁好，一把客用钥匙交给客人保管，总钥匙由接待员保管，并礼貌地提醒客人注意其钥匙的保管与安全。向客人道别。将填好的记录卡正卡放入纸袋里，标上箱号、客人姓名、房号保存在规定的器物内。（2)中途开箱客人存入物品后,如要求再次使用保管箱时，工作程序如下：问候客人,向客人表示欢迎。请客人出示保管箱钥匙，然后，取出安全保管箱记录卡副卡,请客人逐向填写，签字。取出其填写过的正卡，巧妙而又仔细地核对客人的签字。（3）贵重物品一律要专门登记、编号，落实保管责任人

3、（4)贵重物品不得存放在无防盗措施的地方。凡集中存放高档物品的库室应做到设施防、技防齐全。（5)禁止易燃,易爆物品的寄存，在贵重物品房严禁吸烟打闹等不文明行为。（6）我们不提供长期的贵重物品寄存，非长住客我们超过一个星期就会致电寄物人过来领取。（7)未着制服严禁进入贵重物品房。（8）定期检查保险柜和其他相关的贵重物品保管器材,保证器材的正常功能.Valuables room management systemPurpose: To ensure the safety of guests valuables stored， standardized management system. Faci

4、litate the hosting of guests valuables and toenhance our own high quality service.1 The use and management of key（1） On duty keeping valuables room key, shall not be used without permission to another person. If there is damage to the superior key management personnel and reissuance of an applicatio

5、n may not be copied without permission if necessary， require higher application keys。（2） Each shift must do the assistant manager and key personnel related to the transition， and clearly the key to the safe usage and whereabouts。2 The relevant management procedures and specific system requirements(1

6、） The opening of safe deposit boxWhen requested by the hotel guests to take custody of valuables， the safe deposit box should be enabled， its procedures are as follows: greeting guests, welcome to the guests。 Check the guest house card， has to confirm whether guests. Remove the safety deposit box re

7、cord card, fill in the contents one by one， guests sign at the same time， room number on the computer view is consistent with the guests filled out. Briefed the guests on the provisions and precautions. Remove the safe deposit box, please deposit valuables guests. Front of the guests will be safe lo

8、ck with two keys， one key to the guest passenger custody， master key kept by the receptionist, and politely remind the guests attention to the key storage and security。 Say goodbye to the guests. The completed record cards are cards into the paper bag, marked with the box number， guest name, room nu

9、mber stored within the specified objects。（2） Halfway out of the boxAfter the guests into objects， such as requiring reuse safe deposit boxes, the procedures are as follows： greeting guests, welcome to the guests。 Guests are kindly requested to produce safe deposit box key， then, remove the safety de

10、posit box record card vice cards to fill your guests by the signature. Fill out the card is off, clever and carefully check the guests signature.(3) All valuables to a special registration number， the implementation of responsible care(4) Shall be kept valuables in the absence of security measures i

11、n place. Centralized storage of highend items where the library room facilities should be anti， antitechnology and complete.(5) Prohibits flammable and explosive goods Storage, slapstick valuables such as nonsmoking room uncivilized behavior。（6) We do not provide long-term valuables storage, nonlong guest more than a week we will call people to send things over to receive.（7） Not in uniform is prohibited to enter the valuables room。(8） Regular inspection and safe custody of valuables other related equipment to ensure proper functioning of equipment。