全国自考 商务英语 02-internal communication(国际交流).ppt

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1、,InternalCommunication,Topractisewritingmemosande-mails.Toreviewmakingrequestsandtalkingaboutobligation.,Memorandums便函，备忘录Note便条Notice通知MeetingDocuments会议资料Questionnaires调查问卷Businessreports商务报告HouseJournalArticles内刊载文BusinessSummaries商务概要,Memo:备忘录写给部门或个人，文体比便条正式，格式正规，不可使用缩写词，不可省略词语，称呼要使用工作的职衔,MEMOTo

2、Ms.IrisAnderson,PersonnelmanagerFromMr.SamJones,AccountantSubjectInterviewofCandidatesforSalesDepartmentDate2ndMarch205,InterviewCandidatesforSalesDept.INTERVIEWCANDIDATESFORSALESDEPT.Interviewofcandidatesforsalesdept.,InterviewofCandidatesforSalesDept.INTERVIEWOFCANDIDATESFORSALESDEPT.InterviewingC

3、andidatesforSalesDept.,Note便条写给个人，可以使用缩写词（telno.）缩约词（youve,可以省略助动词、冠词及主语，可以直呼其名。Alan,Cantwaitforyou.SeeUtomorrow.Wendy,Notice:通知只能是写给一个团体，不针对某个个人。格式正规，不可使用缩约词、不可省略词语和不可使用缩写词,Courtesyclarityconcisenesscorrectness,1.Pleasebeinformedthat.2.Pleasenotethat3.Ithascometomyattentionthat4.Ithasbroughttomynot

4、icethat5.Please.6.Iwouldlikeyouto,MEMORANDUM,Request要求某人做某事PleaseCouldyou,ObligationYouneedtoItsessentialthat.ItsnecessarythatShould,e.gYourcompanyhasjustreceivednewcompanybrochuresfromtheprinters.WriteanotetotheSalesManager:Tellingherthebrochureshavearrived.Sayingwhichdepartmenttheyarein.Askinghert

5、ocollecthercopiesimmediately.,Thenewcompanybrochureshavearrivedfromtheprinters.Couldyoupleasecollectyourcopiesassoonaspossible?TheyareintheMarketingDepartment.,e.gAnewdesigner,JohnSmith,hasjustjoinedyourcompany.WriteamemotoallstaffTellingthemwhothenewemployeeis.Explainingwhathisresponsibilitieswillb

6、e.Pointingoutwherehisofficeislocated.Writeabout30-40words,PleasewelcomeJohnSmithjoinus.Heisadesignerwhoisgoingtodevelopnewproductsforus.Hisofficeisroom214.,Wehaveanewcolleague.HeisJohnSmith.Hewillworkasadesigner.Hisofficeisonthefirstfloor.,Allowmetointroduceanewpartnerofyours,JohnSmith.Heistotakecar

7、eofourdesigningproblems.Hisofficeisnexttothelobby.,Ourcompanyhasjustinvitedanewdesigner.HisnameisJohnSmith.Hewillbeinchargeofdesigningnewproduct.Youcanfindhimnexttomyoffice.,Therewillbeanewfaceamongus.,whoiscalledJohnSmith.Hehasbeenappointedasourproductdesigner.Hisroomisonthesecondflooroppositetothe

8、CEOsoffice.,YouareabouttoleaveyourofficetotraveltoNewYorktoattendameetingatyourcompanysheadoffice.Atthismeetingyouwillhavetopresentlastmonthssalesfigures,butyoucannotfindthem.WriteanotetoyourassistantAskinghertosendyouthefiguresyouneedforthemeetingSayingwhenyouneedtoreceivethemExplaininghowtosendthe

9、mtoyouinNewYorkWriteabout3040words,Kazuko,IamgoingtoattendameetingatheadofficeinNewYork.CanyoufaxlastmonthssalesfigurestomyhotelbynextThursday?Ineedthemformypresentationtotheboardatthismeeting.Thanks.James,Kazuko,IwouldliketosayIwilltraveltoNewYorkforattendameeting,butIcantfindthefigure.Iwouldbeplea

10、sedifyousenditbuypostduringaweek.Iamstayingthehotelp.o.box1468.ThankyouHalim,YourcompanyssalesDirectorisvisitingyounextThursdaymorning.*Writeanotetoyourassistant,KerstinTellingheraboutthevisitExplainingthereasonforthevisitSayingwhatinformationtheSalesDirectorwillneedonthedayWriteabout30-40words,Youh

11、avenoticedthatstaffusingcompanycarsareforgettingtofillthemwithpetrolontheirreturn.Youalsowanttoremindstaffofproceduresforparkingcompanycarsanddepositingkeys.Writeamemotoallstaff*explainingwhattodoaboutpetrolafterusingacompanycar*sayingwheretoleavethecar*tellingstaffwhattodowiththekeysWrite30-40words

12、,Youarethemanagerofasmallprintingcompany.Anewemployee,MarkMcCabe,isjoiningyourcompanyon10thMayWriteamemotoyourofficeadministrator*sayingwhoisstartingworkandwhen*tellinghimwhatMarkMcCabesjobwillbe*suggestingwhereMarkMcCabesdeskshouldbeputWrite30-40words,SarahLongmancallsHenryWallacetotalkaboutexpense

13、s.,Callingaboutexpenses.IfanyoneclaimsanyexpensesEnclosethereceiptswiththeclaim.,To:AllSalespersonFrom:HenryWallace,SalesManagerSubject:expensesclaimDate:4thMar.2006Pleasenotethatyouneedtoenclosereceiptswithexpensesclaims.,Emails,TosueFromHenryWallaceThanksforyoure-mailremindingmeofMikegoingtoHelsinkitomorrow.IspoketohimandwearrangedapricingstrategymeetingonMondaymorning.Canyouletmeknowyoucancome?,Emails,TostevecooperFromkarenmitchellHi,Steve,JohnandIaregoingtohaveameetingnextTuesdaylunchtime.Areyouabletocome?CouldyouletmeknowASAP?Regards,