外贸B2C客服邮件范文样式-英文.doc

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1、*售前邮件模板l 自取 pick upThanks for your email.We are so sorry for that our company policy dont accept to pick up by customer, please dont worry , we will test and pakeage your order well and well before we send it .Thank you for your understanding.If you have any other questions, feel free to contact us.

2、Best Regardsl 运费高 higher shipping costThanks for your email.We marked the shipping cost higher because the ebay fee charged by the item price but not the shipping cost.Then we marked the shipping cost higher . But our total price (price +shipping cost) is the lowest price on eBay. My friend you just

3、 need see the total price(price+shipping cost) .If you have any other questions, feel free to contact us.Best Regardsl 保修How to Warranty?Thanks for your email.This item is the top-quality. So during 2 years warranty time, mostly it will not have any problem. If it has the problem, we will send you t

4、he replacement to replace it. Mostly it will be resolved. Finally, if the problem still can not be resolved, then please send item back to us and then we will exchange a new one or refund you once we receive it.If you have any other questions, feel free to contact us.Best Regards We have a professio

5、nal technical support group for all the item selling. If you need any assistance on your item problem, please do not hesitate to contact us, our technical support will be there to assist you. And if you have more questions about the motor or there is anything we can do for you, please feel free to c

6、ontact us. We are always happy to hear from you. Kind regards!l 退货政策Return policyThank Thanks for your email.We can accept the item return during 60 days.And if it is the customer fault lead to return, then we will refund the money deduct the shipping costIf it is our fault lead to return, then we w

7、ill refund you full money including the shipping cost.If you have any other questions, feel free to contact us.Kind regardsl 电压/插头 voltage/ plugThanks for your email.The item suits for your country power voltage and your country plug.If you have any other questions, feel free to contact us.Kind rega

8、rds l 为什么拒绝offer Thanks for your email.wecant accept your offer because Our total price (price + shipping cost) already is the lowest price on eBay.It is nearly no profit sale. Hope that you can understand. We will provide the best service to you including the delivery service and warranty service.I

9、f you have any other questions, feel free to contact us.Kind regardsl 询价/报价 第一次询价Ths for your email and your interest in our item.We will ship the item to you with tracking number within 8h once your payment cleared . The total price (shipping cost + price) for 1 piece is XXX USD/GBP. It will take a

10、bout 3-5 days to your hand. After we send out the item, then we will send you the tracking number within 2days.If you have any other questions, feel free to contact us.Kind regards 还价Ths for your email and your interest in our item.Our total price (price + shipping cost) already is the lowest price

11、on eBay. It is nearly no profit sale. Hope that you can understand. We will provide the best service to you including the delivery service and warranty service.If you have any other questions, feel free to contact us.Kind regards 买多个是否有折扣Ths for your email and your interest in our item.Our total pri

12、ce (price + shipping cost) already is the lowest price on eBay. It is nearly no profit sale. Now we can give you only XX USD/GBP further discount. So the total price (Price+Shipping cost) for XX pieces is XXX USD USD/GBP. We will provide the best service to you including the delivery service and war

13、ranty service.If you have any other questions, feel free to contact us.Kind regards l 付款方式Payment methodThs for your email .We accept the paypal, credit card, western union, and bank wire transfer payment.Fisrt, Paypal information:Our paypal account is . also we can send you the paypal invoice and

14、then you pay for it.Second, Credit card:You can pay for the paypal invoice directly using your credit card. Third , Credit card information:First name: Qili Last name: JiangCountry: ChinaCity: ShanghaiThe last , Bank wire transfer information:Bank Name: Bank of China Bank Branch: BANK OF CHINA, SHAN

15、GHAI, MEILONG SUB-BRANCH SWIFT Code: BKCHCNBJ300 Bank Account Number: 6013820800077046561Bank Account Holder Name: Jiao Rumei Bank Account Holder Address: No.67, Lane 1305, LongWu Road, XuHui District,ShangHai, ChinaBank Account Holder Phone Number: 15821782350If you have any other questions, feel f

16、ree to contact us.Kind regardsl Paypal付款不成功Sorry and sorry for any problem .Now you can resolve the problem from the following two method. You can choose one method.l 发货 发货方式和仓库/shipping method and wearhouseThs for your email and your interest in our item.We will ship the item to you via Fedex /EMS

17、with tracking number. It will take about 3-5 days to your hand. After we send out the item, then we will send you the tracking number within 2days.If you have any other questions, feel free to contact us.Kind regards 客户要求发其他物流Thank you for your email.Usually we ship the item per FEDEX or UPS from ou

18、r US/UK warehouse. But if you need and we will change to ship by DHL for you.Also you need to pay for xxUSD extra shipping cost caused by DHL(because per DHL the shipping cost will be higher)So if you are agree about that, the total price will be 315USD/GBP (the item price+the shipping cost per DHL)

19、 Now you can buy the item on eBay , we will send you the ebay invoice .and then you can pay for it ,you can leave us a eBay note after you pay for it . If you have any other questions, feel free to contact us.Kind regards 部分国家不发货Thank you for your email.We are very sorry to tell you that, we couldnt

20、 send this item to your contour because of custom problem Sorry about that. And we hope you can understand us.hope we can do business in the future! Best Regards l 是否有说明书 Thank you for your email.Yes, we will provide professional instruction in English .If you have any other questions, feel free to

21、contact us.Kind regards l 是否有关税 tax 无关税国家Thank you for your email.We already sent thousands of quantity packages to your country. Do not have any package be charged tax. So we guarantee it is no tax to your country. Or we will pay for it for you.If you have any other questions, feel free to contact

22、us.Kind regards 可能产生关税的国家Thank you for your email.We will mark the item at the lower value for you so that you do not need to pay for the tax or only need to pay for a little tax.If you have any other questions, feel free to contact us.Kind regardsl 询问品名后标注的字母意义Thank you for your email.Thank you for

23、 your email and the letter a, b, c after the item title.The listings items are exactly the same item. We use the letter a, b, c at the end of the listing title to mark it as the different day listing. The items are exactly the same item.If you have any other questions, feel free to contact us.Kind r

24、egardsl 未付款 要取消交易Thank you for your email.Sorry and sorry for any problem , because ebay system will open an unpaid item case for all the orders automatically that havent been paid within 8days ,and It must be closed automatically after 4 days.please dont worry,there is no any problem with your eBay

25、 account.If you have any other questions, feel free to contact us.Kind regards 未付款case（未关闭）Thank you for your email.We are so sorry for the inconvenience but we have to explain to you that we do not mean to open the case to you. It is ebay system will open an unpaid item case for all the orders auto

26、matically that havent been paid within 8days ,and It must be closed automatically after 4 days.please dont worry,there is no any problem with your eBay account And Just now we check your order and found it will closed within X daysIf you have any other questions, feel free to contact us.Kind regards

27、 未付款case（已关闭）Thank you for your email.We are so sorry for the inconvenience but we have to explain to you that we do not mean to open the case to you. It is ebay system automatically will open an unpaid item case for all the orders that havent been paid within 8days ,and It must be closed automatica

28、lly after 4 days.please dont worry,there is no any problem with your eBay account And Just now we check your order and found the unpaid item case has been closed.If you have any other questions, feel free to contact us.Kind regardsl amazon其他卖家Thank you for your email.Your email has been recieved and

29、 will be replied soon when it is available.Kind regards l 客户问是否包含增值税 VATThank you for your email .sorry and sorry for this problem that our total price do not include the VAT.If you have any question please feel free to contact with us . Kind regardsl 春节回复客户Dear Sir or Madam:Thanks for your email. B

30、ecause the international time is different. We are midnight when you are daytime .It is the Chinese Spring Festival Holiday from Jau 30th to Feb 4th in Chinese. All the sellers do not work in our country during Chinese Spring Festival Holiday.1. If you send us the email, we will reply your email wit

31、hin 2 days .2. If you want to buy the item, we will send out all the items on 29 January. If you are very urgent, please email us, we will send the item according to your request.3. If you already received your item and your item has any problem, please email us the problem in detail, we will reply

32、your email within 2 days.4. If you have the urgently thing , please call us 008615821782350 (Pacific Time: 0:00 7:00 and 19:00 24:00)Thanks for your waiting!Have a good day!售后邮件模板l 通知客户不要开投诉/差评 EbayPlease DO NOT OPEN EBAY CASE ORLEAVENEGATIVE FEEDBACK before we resolve problem for you . orIfyouhavea

33、nyquestionwithitem,pleasecontactwithusbyemailorbyphone,we are the best trust seller ,we can resolve any problem for you .Tel:008613916312100or008613916317943.Youritemcomeswithtwoyearswarranty.Soifyouritemhasanyproblemwithintwoyears,pleasedonothesitatetocontactus,wearealwaysheretoserviceyou. AmaoznPl

34、easedonotopentheA-to-Zcliamorleavenegative Neutralfeedback before we resolve problem for you . orIfyouhaveanyquestionwithitem,pleasecontactwithusbyemailorbyphone,we are the best trust seller ,we can resolve any problem for you .Tel:008613916312100or008613916317943.Youritemcomeswithtwoyearswarranty.S

35、oifyouritemhasanyproblemwithintwoyears,pleasedonothesitatetocontactus,wearealwaysheretoserviceyou.l 发货前 发货前要电话Thank your for buying our item and our payment has been received. please send us your telephone number, when the item arrive to you ,the shipping carrier can contact you to sign for your ite

36、m.Kind regards 发货前要税号Thank your for buying our item and our payment has been received. please send us your CPF (tax number ),because the shipping company need CPF for item delivery.Kind regards 发货前要取消交易 还未发货Thank your for buying our item and our payment has been received.We havent shipped out your i

37、tem ,if you dont want it , we will operate according to the following steps:1)We will not ship the item and issue you full refund ;2)at the same time ,we will send you a request to cancel the transaction ;3)then please accept the request so that we can ask for the ebay fee for your order.Thank you f

38、or your time to confirm this .then we will refund you ASAP .Kind regards已经发货Thank your for buying our item and our payment has been received.Sorry and sorry for any problem ,we usually ship the item within 8h after payment recived .Ttracking number :Tracking web:because of the web update ,you can tr

39、ack it within 24H.Just now we check and contact with the shipping carrier to intercept the parcel ,but failure to do that .My friend,there will be two choice for you :1） You can please refuse to sign for the pakeage,once we recived it ,we will issue you refund ;2） Please sign for it then send the pa

40、keage to our another customer address once you recive it . we will issue you full money once our another customer recived it .Our return policy:We can accept the item return during 60 days.And if it is the customer fault lead to return, then we will refund the money deduct the shipping costIf it is

41、our fault lead to return, then we will refund you full money including the shipping cost.If you have any other questions, feel free to contact us.Kind regards 发货前要换地址不可以换Thank your for buying our item and our payment has been received.My friend,Sorry for that acording to the ebay and paypal policy,w

42、e must send you the item to your paypal addresswhich youhave already sentto us when you paidyour item.the adress isas following:Buyer addressWe will/have shipped the item via Fedex/DPD,and then we will send the tracking number to you within todays .Thank you so much for your understanding .Kind rega

43、rds可以换/客户坚决换Thank your for buying our item and our payment has been received.My friend,Sorry for that acording to the ebay and paypal policy,we must send you the item to your paypal addresswhich youhave already sentto us when you paidyour item.the adress isas following:Paypal addressBut we will send

44、 the item to your new address:new addressWe will/have shipped the item via Fedex/DPD,and then we will send the tracking number to you within todays .Thank you so much for your understanding .Kind regardsl 客户问有没有发货 没发Thank your for buying our item and our payment has been received.We will ship your i

45、tem within 8h,and then we will send you a notification with tracking number information .Kind regards 已经发Thank your for buying our item and our payment has been received.We have shipped the item to you.Thracking number :Tracking web:because of the web update ,you can track it within 24H.If you have

46、any question , please dont hesitate to contact us.Kind regads 货物被退回，已经重发Thank your for buying our item and our payment has been received.We are so sorry to tell you that your item was returned by our the shipping carrier because of shipping problem . and we already upgraded the shipping service to the delivery company which will arrive at you more faster ,but it also costed more shipment cost ,we have paid all the shipment cost.Tracking number:Tracking web:because of the web update ,you can track it within 24H.By the way, Your item comes with two years wa