最新外贸英文书信ppt课件.ppt

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1、 Claim An OverviewMain points:A demand by an insured party(投保的一方) on the insurer(保险商) for payment under an insurance policy.Unit 11 ClaimLesson 58Exporters Reply to the ComplaintDear Sirs,Thank you for your letter of 18th enclosing accounts sales for the last two consignments and your draft for 3.87

2、2 the amount of which we have credited to your account.I am very surprised that you should complain about the quality of the worsted cloth. Because of your earlier complaints I made it my business to inspect this cloth personally before it was packed and satisfied myself after most careful examinati

3、on that it exactly matched your sample in both weight and quality. As for the difference in shades, the cloth is specially dyed to your sample and any difference there may be is so slight that no dyer would guarantee a closer match.We have again compared your sample piece with reference sample of th

4、e worsted clothe supplied and find the qualities are identical. This has been confirmed by the manufacturer, who assures us that both were taken from his stock of the same grade.I think it only fair to tell you that yours are the only complaints we have received, and as there have been a number of t

5、hem recently we cannot help feeling that some of your customers are complaining with the sole aim of obtaining an allowance. From now on we shall not accept any reduction in price invoiced to you and if you cannot dispose of your materials on the terms which our other agents in your country find sat

6、isfactory, then I am afraid further business between us will no longer be financially worthwhile.I very much regret having to write to your in this way, but hope you will understand when I explain that we conduct our business on very narrow profit margins, which we cannot reduce.Yours faithfully,Uni

7、t 11 ClaimLesson 59A Claim for Short weightDear Sirs,Re: Contract CF6543 for 1000 M/T chemical FertilizerFurther to our telex dated 26th August reading: “CHEMICAL FERTILIZER SSFENGCHING 36BAGS FOUND BROKEN MATERIAL IRRETRIEVABLY LOST SHORTAGE ESTIMATED 1800LBS AWAITING SURVEY REPORT”We have just rec

8、eived the Survey Report from the Shanghai Commodity Inspection Bureau evidencing the short weight of 1800 lbs. A thorough examination showed that the broken bags were due to improper packing, for which the suppliers should be definitely responsible.On the basis of the SCIB s Survey Report, we hereby

9、 register our claim with you as follow:Our claim on short-deliveredQuantity.Stg. 357.00Plus survey charges .,Stg. 25.00Total amount of claim. Stg. 382.00Survey Report No. SH(75) 735 is herewith enclosed and we look forward to your settlement at an early date.Faithfull yours,Unit 11 ClaimLesson 60Set

10、tlement of a ClaimDear Sirs,Re: Your Claim on 1,000 M/Ts Chemical FertilizerWith reference to your letter of September 6th in which a claim was lodged for a short delivery of 1800 lbs. chemical fertilizer, we wish to express our deepest regret over the unfortunate incident. You must have had much di

11、fficulty in meeting the orders of your clients.After a check-up by our staff at the warehouse in Glasgow, it was found that some 40 bags had not been packed in 5-ply strong paper bags as stipulated in the contract, resulting in breakage during transit. This was due entirely to negligence on the part

12、 of the warehouse managers, for which we, the exporters, tender out apologies.In view of our long-standing business relations of which, we trust, there is a good prospect of further development, we will make payment by cheque for 382.00, the amount of claim, into your account with the Bank of China,

13、 upon receipt of your agreement.We hope this matter with the Bank of China, upon receipt of your agreement.Yours faithfully,外贸英文书信ComplementaryFormal and Informal Letters There are various types of letters such as: letters of complaint, letters asking for/giving information, letters of request, lett

14、ers asking for/giving advice, letters of invitation, letters accepting/refusing an invitation, letters expressing congratulations/thanks/regret/sympathy, letters giving news, letters of apology, letters of application for a job and letters to the editor providing solutions/suggestions.ComplementaryA

15、 good letter should consist of:a) an appropriate greeting (Dear Peter, Dear Mr Ford, Dear Sir/ Madam,);b) an introduction clearly stating the reason you are writing;c) a main body in which the subject is developed. Begin a new paragraph for each main point;d) a final paragraph in which you sum up th

16、e topic or express your wish for something to be done ; ande) an appropriate ending (Yours/Best wishes, + first name, Yours sincerely,/Yours faithfully, + full name).ComplementaryThe characteristics of formal style in letters are: the greeting (Dear Mrs Lee, Dear Sir,) frequent use of the passive fo

17、rmal language (complex sentences, non-colloquial English) no abbreviated forms the ending (Yours sincerely Yours faithfully, Jason McNeil)The characteristics of informal style in letters are: the greeting (Dear Alex, Dear Dad,) informal language and style (idioms, colloquial English) abbreviated forms, pronouns omitted the ending (Yours/Love/Best wishes/Regards, Anthony) 16 结束语结束语