商务交际英语(1)第1次形成性考核作业.doc

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1、Four short words sum up what has lifted most successful individuals above the crowd: a little bit more.-author-date商务交际英语(1)第1次形成性考核作业商务交际英语（1）形成性考核题商务交际英语（1）形成性考核作业 商务交际英语（1）第1次形成性考核作业 （Chapter 01-02）True or False Chapter 01 Communicating in Your Life ( ) 01.The purposes of communication are to est

2、ablish goodwill, persuade, obtain or share information, establish personal effectiveness, and build self-esteem. (Chapter 1) ( ) 02. The key parts of the communication process are only sender, message, and receiver. (Chapter 1) ( ) 03. Two media are employed when sending communicationsspeaking and w

3、riting. (Chapter 1)( ) 04. Two media are employed when receiving communicationsspeaking and writing. (Chapter 1)( ) 05. To communicate effectively, the sender must use audience analysis, examine the messages environment, and encourage and interpret feedback. (Chapter 1) ( ) 06.To communicate effecti

4、vely, the receiver must use audience analysis, examine the messages environment, and encourage and interpret feedback. (Chapter 1)( ) 07. The forms of communication are external and internal and formal and informal. (Chapter 1) ( ) 08. External communication originates within an organization and is

5、sent to receivers within the organization. (Chapter 1) ( ) 09. Internal communication originates within an organization and is sent to receivers within that organization. (Chapter 1) ( ) 10. Informal communication travels through established lines of authority, but formal communication does not foll

6、ow these lines. (Chapter 1) ( ) 11. The two types of communication barriers are external and internal. (Chapter 1) ( ) 12. Information is important, but the key is how to learn it. (Chapter 1) ( ) 13. Equipment used to create a document includes computerized work stations, scanners, and voice recogn

7、ition equipment. (Chapter 1) ( ) 14. If the receiver is ill, listening skills are positively affected. (Chapter 1) ( ) 15. Documents may be stored on hard disks, USB, microforms, or optical disks. (Chapter 1) Chapter 02 Communicating in a Diverse Workplace ( ) 01. The population of the United States

8、 is becoming even more culturally mixed. (Chapter 2) ( ) 02. The business environment in the United States is so dominated by white Americans. (Chapter 2) ( ) 03. A multinational company simply sells products or purchases goods from another country. (Chapter 2) ( ) 04. Communicating with a coworker

9、whose background differs from your own can be just as challenging as communicating with a colleague visiting from a foreign country. (Chapter 2) ( ) 05. Cultural differences can be communication barriers. (Chapter 2) ( ) 06. The English language is the most widely used language in the world. (Chapte

10、r 2) ( ) 07. Even a simple gesture such as a wave or a smile can mean different things to people of different cultures. (Chapter 2) ( ) 08. Most Americans are comfortable with a personal space of at least 18 inches. (Chapter 2) ( ) 09. Learning to speak at least a few polite words of another languag

11、e is usually taken as a sign of respect by others who speak that language. (Chapter 2) ( ) 10. It is best to avoid drawing pictures for people whose first language is not English; they will more than likely be insulted. (Chapter 2) ( ) 11. Cultural diversity is the most common and most important typ

12、e of diversity found in the American workplace. (Chapter 2) ( ) 12. Stereotypes help us understand other groups of people, even without getting to know individuals within the group. (Chapter 2) ( ) 13. An effective work team goes through a process of development that involves getting acquainted, est

13、ablishing roles, and carrying out tasks. (Chapter 2) ( ) 14. Members of effective work teams have a strong group identity and foster improvement by reviewing both successes and failures. (Chapter 2) ( ) 15. Multicultural means that our society is made up of many cultures. (Chapter 2) II. Multiple Ch

14、oices: Chapter 01 Communicating in Your Life01.Communication skills include the ability to use language accurately_. (Chapter 1) A. use proper grammar B. choose words precisely C. spell correctly D. all of the above 02._ communication that helps to develop a better relationship between you and your

15、receiver builds goodwill. (Chapter 1) A. Any B. Some C. No D. None 03.Information is one of _ we have. (Chapter 1) A. the more valuable resource B. the most valuable resource C. the more valuable resources D. the most valuable resources 04.The mode a sender selects to send a message is called _. (Ch

16、apter 1) A. information B. channel C. feedback D. communication 05.In intimate or important personal situations, your ability to say exactly what you feel is essential _ your success. (Chapter 1) A. to B. on C. for D. in 06.To select the media for the message and the verbal and nonverbal symbols use

17、d in the message, the sender must _. (Chapter 1) A. analyze and understand the receivera process sometimes called audience analysis B. analyze and understand the environment in which the message will be sent C. encourage and interpret feedback D. all the above 07.A documents can create a (an) _ barr

18、ier if it is smudged, contains errors in content, spelling, or grammar. (Chapter 1) A. external B. internal C. formal D. informal 08.To avoid becoming a communication barrier, extroverts need to make sure _. (Chapter 1) A. they speak before they think B. they speak as they think C. they think before

19、 they speak D. they think as they speak 09.Technology has had a tremendous impact _ the way messages are created and edited. (Chapter 1) A. in B. on C. to D. for 10.Which of the following means is used to store a document? (Chapter 1) A. Electronic mail. B. File transfer protocol. C. Optical disks.

20、D. Fax machine. Chapter 02 Communicating in a Diverse Workplace01.There are at least _ different cultures in the United States. (Chapter 2) A. 100 B. 200 C. 300 D. 400 02._ will make the largest U.S. minority group within the next ten years. (Chapter 2)A. African black people B. Hispanics C. Asian i

21、mmigrants D. European immigrants 03.Which of the following statements is NOT TRUE? (Chapter 2) A. Information technology will enable more businesses to enter the global workforce. B. There will be an explosive growth of companies doing business across borders. C. Continual emergence of a world marke

22、tplace will require development of an international workforce. D. The Internet will prevent more businesses from entering the global workforce. 04.Cross-culture communication is _ by which two individuals who do not belong to the same culture communicate with each other, either orally or in writing.

23、 (Chapter 2) A. a process B. a beginning C. a terminal D. a program 05.Which of the following is NOT the strategy for effective global communication? (Chapter 2) A. Be adaptable in your communication style B. Use your best English speaking habits. C. Use acronyms slang and jargon. D. Use visual aids

24、. 06.Diverse group are better at _. (Chapter 2) A. problem solving B. decision making C. generating creative ideas D. all of the above 07.When handling diversity, youd better _ in writing. (Chapter 2)A. use judgment words B. use slogans C. replace judgments with facts D. replace facts with judgments

25、 08.Which of the following statements is NOT the quality shared by successful teams? (Chapter 2)A. Team members are unable to talk about their differences. B. Members have a shared team vision. C. Work is done in a supportive atmosphere. D. The team learns from successes and failures. 09.How can you

26、 keep messages simple and short? (Chapter 2)A. Pronounce words carefully. B. Use short, simple sentences. C. Avoid using slang, jargon, abbreviations and acronyms. D. All of the above. 10.Which of the following statements is TRUE? (Chapter 2)A. The Ok sign is perceived the same way in France and the United states. B. In general, Hispanic persons are comfortable with a personal space of less than 18 inches. C. A nod always means “yes”. D. A smile is universal and means the same in any culture. -