商务英语视听说教案.doc

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1、商务英语视听说教案黑龙江农业工程职业学院人文学院商务英语教研室教 案授课题目Unit 8 Receiving Visitors授课时间2学时授课进度第6次教学目标知识：熟悉机场、酒店的接待礼仪；掌握机场接待、酒店登记入住过程中所用的相关英语表达，能够流利地与到达机场的外商交流、问候，并帮助外商入住酒店；掌握日程安排的相关英语表达，能够与外商简单讨论今后几天的日程安排。能力：培养学生商务接机入住中的英文听、说综合表达能力和商务公关、组织接待、协调创新能力。素质：培养学生具备良好的品行和职业道德修养和团队合作精神。重、难点分析教学重点：机场接待与酒店入住相关用语的学习及在相关场景的应用。教学难点：

2、视听理解与信息分析；机场接待与办理酒店入住的交际实践。教学内容设计及进程Students regard to teacher, and check on work attendance 30秒Review the important words and expressions 2分钟 Course introduction 13分钟 Presentation of New Language 55分钟. Give comments and suggestions 18分钟. Homework 1分30秒教学资源选用教材：新视野商务英语视听说（上册）外语教学与研究出版社出版。教参：新视野商务英语视

3、听说（上册）教师用书外语教学与研究出版社出版。课件：随教材附带电子光盘。教学方法选择案例教学法、小组讨论法、角色扮演法，交际教学法等。【学生课前准备】知识：1.商务接待和沟通相关英文表达 2.查阅商务接机和入住的相关礼仪 工具：1.字典 2.教材 【教师课前准备】多媒体课件、视频录像、商务接机和入住相关礼仪材料、接机牌，花束等教 学 内 容教学设计Students regard to teacher, and check on work attendanceReview the important words and expressions 1. How to meet guests at t

4、he airport?2. How to take guests to their hotel?3. How to make small talk with the guests?4. How to see off at the airport? Course introduction1. Ask students some questions and discuss in pairs.Fist impressions help to build a friendly relationship, set a positive tone for the entire business exper

5、ience, and establish a good image of your company Divide the class into pairs and have Ss discuss the questions. Ask two or three Ss to share their answers with the rest of the class. Give comments and summaries Ss ideas. Questions: What do you do and say when you receive a business visitor at your

6、office or meet him/her at the airport for the first time?How important are first impressions?What effect doest the initial contact have on future relations?2. Task According to this lesson case, given the task, select two of the five companies, and imitate the situations of how to pick up and check

7、in at the hotel. Find out mistakes with expressions, etiquettes and commutations, to expend this lesson. Presentation of New Language1. Case show：Meeting a business partner at the airport New words and expressionssuperb sjup:b cozy kuziparking lot well-decorated dekreitidbalcony blkni thoughtful :tf

8、ulconsiderate knsidrit Pre-viewing: have a rough idea of the videoMr. Lin: the Sales Manager at Baiyun Sweater师生问好，教师询问考勤，了解学生出勤情况。（30秒）复习上节课的重点词汇及语句表达，以几个相关提问的方式，要求学生准确回答相关表达。（2分钟）新课导入（13分钟）1.提出三个有关商务接待重要性的问题，使学生在讨论中初步认识到接待来访的重要性。分组讨论问题；请几位同学代表回答相关问题；最后教师给出评价。2.根据本节课的案例，给出任务。挑选五家公司中的两家进行接机及办理酒店入住情景

9、模拟。使各组学生对此学习情境中的两个工作任务及流程有了初步的认识和理解。纠正在情景模拟中出现语言不规范、礼节应用不当以及沟通不畅等问题。这就为本节课程的展开做了很好的导入作用。新课讲授1.案例展示（5分钟）通过视频播放展示本节课的公司案例，使学生了解接机及办理酒店入住流程。教 学 内 容教学设计Miss Wang: the Mr. Lins secretary. Ms. Jones: from Flora Garment Trading, U.S.A2. DiscussionAfter the video, discuss in pairs and make procedures of pic

10、king up and checking in at the hotel in English.3. Introduce the procedures After discussion, five companies sent representatives to introduce pick up and deal with the hotel check-in process. Then the teacher comments on and introduces to students the correct procedures. Arrive at the airport an ti

11、me. Bring pick up card, flowers or small gifts. Welcoming and introduce. Small talk topics Taking guests to their hotel. Check in at the hotel (reserve a room before) Settle in 4. Useful expressions Welcoming and introduce.Receiver:Excuse me, are youfrom？Youre welcome. Very pleased to meet you.Not a

12、t all. Its the least I could do.Im here to meet with you on behalf of my companyWeve been anticipating your arrival.May I introduce my secretary?Visitor:It very kind of you to have come.Thank you for coming to meet me Small talk topicsReceiver:How was the flight？ Is the first trip to china?How do yo

13、u find the weather here?Visitor:Just wonderful! Good food and food service.The plane was late in arriving.Its lovely/warm/sunny/dismal/cloudy/cold/damp/wet/stormy/windy2.小组讨论（3分钟）视频播放完毕，学生进行小组讨论，形成接机及办理酒店入住的工作任务流程。3.接机及办理酒店入住的流程介绍（5分钟）这部分主要是在各组讨论完毕之后，五家公司分别派代表介绍接机及办理酒店入住流程。由教师点评并向学生介绍正确的接机及办理酒店入住流程。

14、4.重点用语介绍（12分钟）教师将适合本节课主题的接待用语进行归纳、总结，向学生介绍讲解在机场接待及办理酒店入住时与外商进行良好沟通的用语和句子。此部分为学生展开情景模拟做铺垫。教 学 内 容教学设计 About the hotelWeve reserved a room for you on the 5th floor.What a cozy and bright room, its very thoughtful of you to have arranged all this for me. Settle inAnything else I can do for you?Then Id

15、better take my leave so you can have a rest/so you can get unpacked/so you can freshen up after you journey/so you can settle in.5.Role-play Divide the class into groups and allocate the roles. Remind Ss of safe topics for small talks while monitoring the class. Have some groups to present their con

16、versations in class.You are a foreign trade manager. Ms Wilson is the trade representative of Canada ASC company; she is arriving in your city and interacting with your trade negotiations. Please arrange related working personnel to the airport to meet and to help deal with the hotel. Give comments

17、and suggestionsMonitoring, leading, supervising, encouraging the students to be the protagonist. Find out the advantages and disadvantages and finish the task. Homework5.情景模拟及角色扮演：（30分钟）学习情境及角色介绍：你是一家公司的外贸部经理，与你公司有贸易往来的加拿大ASC公司贸易代表威尔森女士将于近日抵达你所在的城市，与你进行贸易洽谈，请安排好相关工作人员到机场迎接并帮助办理酒店入住。情景模拟及角色扮演：根据这节课的学

18、习情境，教师将五家公司进行任务划分，其中一家公司为来访公司，其余四家为接待公司，分别要求他们按照正确的流程完成接机及办理酒店入住流程。要求语言得体，沟通得当，工具选择正确，展现良好的团队协作能力和跨文化交际能力。（注：教师会为学生提前准备好接机牌、鲜花、房卡等工具供学生选择。）评价及总结（18分钟）在整个情景模拟过程中，教师进行监控、引导、督促和鼓励，让学生成为课堂的主角。最后进行组内自评和组组互评，找出各自的优缺点，由教师对各小组进行点评，作总结性评价。之后进行此学习情境的小结，完成本学习情境的学习。布置作业（1分30秒）复习思考设计：1. How to meet guests at the

19、 airport?2. How to take guests to their hotel?3. How to make small talk with the guests?4. How to see off at the airport?课后作业：1. Recite the new words and expressions.2. Finish the exercises on the book.3. Preview next unit.参考文件与资料：新视野商务英语视听说（上册）外语教学与研究出版社 马龙海主编新视野商务英语视听说（上册）电子光盘英文视听网站：普特听力网、可可听力网等专业

20、性网站教学后记（内容、方法、资源等）：本节课教学内容主要为商务接机和酒店入住的流程及其相关英文表达，使学生能够用英语流利地与到达机场的外商交流、问候，并帮助外商入住酒店，能够与外商简单讨论今后几天的日程安排。主要采用了案例教学法、小组讨论法、角色扮演法和交际教学法，通过视频的直观展示，展开本节课的相关学习和讨论。此外，课堂上充分利用了多媒体教室，展示教学课件，并准备了教学任务需要的相关道具。从本堂课的整体教学来看，学生课上表现活跃，整体参与度较高，对视听教学内容表现出浓厚的学习兴趣，完全达到了本节课预期的教学目标与教学效果。但也在实际的教学过程中，发现需要进一步改进的地方，如由于教学时间有限，不能使每位同学得以充分表达和锻炼，而且由于部分英文表达类似导致，部分同学还存在着对接机和入住酒店流程中所使用的英语表达的混淆。针对此类问题和不足，我会在今后的教学中，通过适当地减少教学环节，提前布置作业，拆分教学任务等形式，解决学生个人表达时间不足的问题，对于知识点掌握不牢的问题，我会在下一节课温故而知新，继续强化学习，使学生熟练掌握本部分的知识点。此外，需要教师和学生在课下进行及时沟通，了解学生眼中的困惑和难点，再利用课余时间进一步辅导学生学习，鼓励学生进行相关的实践锻炼，以达到学以致用。